Highly recommended! Mark and team delivered in every capacity. On time, on budget, and the work is wonderful. We’ve done quite a bit of work at house over the past two years, and have been fortunate to work with some wonderful contractors, but Mark stands heads and shoulders above the rest. What you see is what you get - a kind, fair, and intelligent human who treats clients the same no matter where you’re at in the process.
We chose to work with New Depths on account of Mark’s communication and we’re glad we did - it makes all the difference. It’s a scary operation, exposing the foundation of a 100+ year old house, you need someone you trust and someone who’s able to keep you informed about your options. Mark, Maikel and Rafa did just that - any potential issue (signs of mold, a large vertical crack) were dealt with quickly and decisively. We certainly felt they had our best interests at heart, and provided a great balance in advice - straddling cost vs benefit - making it very easy for us to make decisions.
Maikel and Rafa were on site every day - always happy, often signing, and ready to chat and answer questions at any time. It was a pleasure having them around, and I know Rosie the dog misses them.
In terms of work, New Depths completely gutted our basement, underpinned approximately 2.5 feet, installed hydronic loops, all new drains, backwater valve, sump pump/pit/trench and poured, various foundation repair work, and an insulated concrete slab. We had some additional work done such as two very large window openings expanded.
One of the main reasons we had this work done was to address our decaying 100 year clay pipes - which literally disintegrated while the team worked. They were constantly patching them back together to keep our drains in action. I can’t express how much we appreciated that, we were never charged extra and we were never without toilet or sink for more than a couple of hours. These are the things you don’t forget, and a huge reason why I’d recommend New Depths to anyone interested.
They aren’t the cheapest, and not the most expensive. You absolutely get what you pay for, and in the case of New Depths you’re getting great value. A skilled engineer, excellent communicator, and client advocate. Paired with an incredible team - hard working, intelligent and infectious personalities.
The only downside with New Depths is having to wait for availability, I think we waited 10 months, however, we’re glad we did as the experience couldn’t have gone better.
Oh and Mark writes a lot - you’ll need 30 minutes or so to read some of his updates, they are very thorough!
- Approximate cost of services:
- Company Response
Wow, CK/JE thank you so much for your detailed and kind review of my business New Depths Underpinning Inc! We had such a great time working at your home - you always made us feel welcome and appreciated! I am very lucky to have a team that includes Maikel and Rafa - having them on the team means that no jobs are too challenging! Looking forward to seeing the newly finished space. It really was a pleasure helping out, all the best!
Mark & the New Depths Underpinning Team