New Depths Underpinning Inc

Foundations
Toronto ON M6S 4E7
Write a Review
Write a Review
Website
HomeStars
Foundations
New Depths Underpinning Inc
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2020 winnerBest of 2020winner

Reviews for New Depths Underpinning Inc

Average customer rating:
10 10 (11 reviews)

Sort by

Alex
Alex
2 reviews Toronto, ON
10/10

Basement Underpinning

If I could give Mark and New Depths more than five stars, I would. Underpinning is a huge job and we took a long time deciding to go with New Depths. Mark is remarkable in that he made us feel relaxed and confident every step of the way. He was organized, on time, and kept us informed about the process and what to expect. He helped us with permits and inspections, and sent us regular reports about what was happening and what was coming next. He hires good and kind people. Everyone was always on time, and was very careful with our house while the work was being done. We always received ample notice for significant happenings like concrete pours and electrical/water shut downs.

By the end of the project, Mark had more than earned our trust and respect. He continues to help us with suggestions and advice as our finishing continues. I would not hesitate to recommend Mark and New Depths to anyone considering an underpinning project.

Last but not least Mark’s positive attitude is helpful, inspirational and contagious.

Was this review helpful?
Company Response

Alex thank you very much for your positive review of my business. I am fortunate to have a such a conscientious and hard working crew. Maikel, Daryl, Rafael, and Jae all put in long hours excavating, underpinning, hanging new steel columns, dampproofing, installing basement drains, and completing the insulation and hydronic loops for your new infloor heating system. You're doing a great job managing your basement project Alex and I can't wait to see the finished space!
Mark & the New Depths Underpinning Team.

Neil
Neil
1 review Toronto, ON
10/10

Basement Underpinning

We had our basement underpinned by New Depths in spring 2017. Our search started and ended with Mark. We had some prelim pricing on cost, but once we met with Mark, it was clear that he was trustworthy, professional and would do a great job. In fact, we were his first customer!
In terms of the project, Mark did a great job explaining the project, phases and what to expect before we got started. During the project, we met regularly with him to go through progress and he was prompt in raising any key items with us and solutions on how to resolve if needed. Mark was always on top of things throughout the project and worked tirelessly to complete the project. His professionalism and ability to communicate transparently really set him apart from many other “trades” I have worked with. He’s got a great “energy” and I think this is why we had confidence in selecting him. We are really happy with the work from New Depths and have recommended them to others. I’m very happy to see Mark’s business grow in the past three years and am sure these values are what sets him apart from his competition.

Was this review helpful?
Company Response

Thank you very much Neil. There were many challenges when I started my new business three years ago, but certainly working for you and Anusha on my first project will always be a bright memory. You have created a fantastic new space for your family and I'm so glad I was able to contribute and provide you with a positive renovation experience. Looking forward to staying in touch.
Mark

Susan in Toronto
Susan in Toronto
2 reviews Toronto, ON
10/10

Basement excavation and underpinning

For three years I agonized over this decision about my basement. I had interviewed several companies and Mark was the last one. He provided the most professional and detailed estimate, explained the entire process from beginning to end and delivered on everything! His crew, workmanship, attention to detail, work ethic and his hands on approach to the entire project was amazing. It was a big job but I would do it again! I missed them when they were finished, really.
Call him before you make your decision.

Was this review helpful?
Company Response

Hi Susan, thank you so much for your kind and complimentary feedback. We very much enjoyed working with you on your project and appreciated your patience, thoughtfulness, and how you welcomed us warmly into your home everyday. Your job had some very unique challenges (disposal bin location, uncovering very large underground boulders, super tough soils) but your ongoing support made it all quite manageable. We miss you as well and are hopeful to work with you again in the future!
Mark & the New Depths Underpinning team

Swansea h.
Swansea h.
0 reviews Toronto, BC
10/10

Basement renovation and underpinning

Mark and his team were terrific. So organized, detailed and great at communicating what was happening on the project. Just a great team. We’d recommend them highly!!

Was this review helpful?
Company Response

Thank you for the feedback Cheryl! It was a pleasure working on your basement and we are excited to see the finished space once it is complete. Best regards, Mark Polkinghorne

patrick in Thornhill
patrick in Thornhill
1 review Toronto, ON
10/10

Exceptional Contractor and Exceptional Work

When we purchased our house with the intention of lowering the basement two feet, we had no idea what was involved. We interviewed 4 underpinners and eventually chose Mark from New Depths. His quote and explanations were very thorough and detailed, his references were great and he seemed very knowledgable. He was neither the cheapest nor the most expensive.
In the end we made the right choice. The entire process went extremely well. Mark is the most communicative contractor we have ever worked with. We always knew what was going on and when things were happening. The team was friendly and very respectful of our home, which is important when they are passing through our kitchen every morning at 7:30 am. The job site was kept clean and tidy and any requests we made of the crew were addressed immediately.
The work was also exceptional. Everything was done on time (which is apparently rare for underpinning). A few surprises came up along the way, not all related to underpinning, but Mark was very involved with helping us problem solve and in the end they all worked out. We have a nice deep dry basement.
If you are considering underpinning your basement, we highly recommend New Depths Inc..

Was this review helpful?
Company Response

Hi Patrick! Thank you for the wonderful and thorough feedback. We really appreciate the time you took to share your thoughts and experience with New Depths Underpinning. We all greatly enjoyed working with you and Janet on your basement project and are happy to hear that the process was good for you too. Have a great holiday season and we can’t wait to see the finished basement in 2020!

Mark Polkinghorne

sandra.witty
sandra.witty
1 review Toronto, ON
10/10

Basement underpinning

Mark and his crew were incredibly professional and did a fantastic job on our basement. Mark communicated with us daily providing updates as to how everything was going along with the plans for the next day. Any questions we had were answered immediately and any challenges that arose were addressed and solved quickly and collaboratively. Mark was also very open to meeting any time we had questions well before the project started and met with us numerous times along with our general contractor who was going to be working on the finishing job. We highly recommend New Depths Underpinning services.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Sandra. Thank you for the wonderful feedback! It was a pleasure working with you and Jim. You made our jobs as easy as possible every step of the way! We were pleased with the outcome in your basement and look forward to hearing about the finished product once it's fully complete. We are confident that you and your family will enjoy the added height that underpinning allowed. Best wishes, Mark and the team at New Depths Underpinning

Vicki in Toronto
Vicki in Toronto
3 reviews Toronto, ON
10/10

Underpinning

Mark was amazing. From the first time we met him, we were impressed with his knowledge and professionalism. He answered our (many) questions with patience and expertise. He has continued to assist us after completion of the job - we asked him to come by and look at some areas again and he was here the very next day. We will absolutely recommend him to anyone!! Thanks Mark and Team

Was this review helpful?
Company Response

Hi Vicki! Thank you for the wonderful feedback. We enjoyed working with you and Tony on the basement and walkout. We hope the finishing process is coming along well and that you are enjoying your new space!

Sarah M.
Sarah M.
1 review Toronto, ON
10/10

Basement lowering and underpinning

Mark and the team at New Depths lowered our basement and completed the underpinning. They also installed an infloor heating system and two structural beams.
We live in an old Toronto house in an area with a high water table. The soil was hard clay. The project was challenging and Mark did an outstanding job of managing it all.
Mark spent time understanding the project up front - his quote was accurate and all elements of the project were described and explained to us clearly. During the project, Mark communicated regularly with us, his team was reliable and trustworthy. The team did their best to keep the worksite as tidy as possible.
The quality of the finished product was excellent. The basement looks great, and was left ready for finishing. Mark went the extra mile to coordinate several times with our finishing contractor to ensure a smooth transition.
We would lightly recommend New Depths for underpinning and basement lowering.

Was this review helpful?
Company Response

Thank you for the wonderful feedback Sarah! We are very happy to hear that you had a good experience working with our team and we hope that you and your family enjoy the amazing space you are creating in your newly lowered basement.

Lisa M.
Lisa M.
1 review Toronto, ON
10/10

Underpinning basement

They were awesome. They explained every step that was done and it was done ahead of schedule. I have referred them to friends and they have been very happy too.

Was this review helpful?
Company Response

Hi Lisa! Thank you for the positive review and referrals. We always try to go above expectations and are happy that you had a good experience with our team. We hope you are enjoying your new basement!

WS from Toronto
WS from Toronto
7 reviews Toronto, ON
10/10

Underpinning for a whole house reno

We knew we wanted Mark & his team after our first meeting. He demonstrated knowledge, experience, professionalism, and passion for the work. We called Mark almost 2 years after his initial quote, and he still remembered us.

Mark worked very well with our general contractor (Paul) for our whole house renovation. Mark & his team worked on the underpinning, along with some drain work, and helped to ensure that our basement was well set up for our floor insulation and radiant floor heating installs.

The New Depths team did a wonderful job. They made progress everyday, stayed on budget, stayed on time, and kept the worksite neat. You can tell they were very professional and experienced as Mark was. They also communicated and worked with Paul's crew very well, and seemed genuinely happy to have met one another and work together on a very regular basis. In their own words, they talked to each other very regularly, and called each other multiple times daily. Wow.

We would hire Mark and the New Depths team again, and would recommend them to everyone. Thanks Mark & New Depths for a job well done!

Was this review helpful?
Company Response

Thank you so much for the positive and thorough review! We are pleased to hear that the process was smooth and easy for you. Working well with the other contractors on site is something we pride ourselves on and we are happy that you appreciated that too! Hope you are enjoying your new space!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Depths Underpinning Inc

New Depths Underpinning Inc provide high quality, reliable and cost competitive basement lowering and underpinning services. This can include engineering design, securing permits, demolition of existing basement, lowering basement, installing beams to open up space, in-floor plumbing and drainage systems, interior damp-proofing, basement walkouts, and more!

CATEGORIES
Foundations
SERVICES
Underpinning (section method), Bench footing, Lowered basement with support beams, Basement walkout.
SPECIALITIES
Call Mark today for free project review and free quotation.
WEBSITE
https://newdepths.ca/
PAYMENT METHOD
E-Transfer, Cash, Cheque
LICENSES
Fully insured and licensed for underpinning.
LIABILITY INSURANCE
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes, ask for details.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.