When considering whether to underpin our century home, we had many uncertaintiesabout the costs and stresses, about the logistics of our semi-detached basement space, and about undertaking an intrusive project while working from home with young kids.
Choosing Mark and the New Depths crew was the best decision we could have madewe are thrilled with the results, and cant imagine an underpinning contractor who could have offered us a better experience along the way.
From our initial phone conversation and first site meeting, Mark showed himself to be a highly knowledgeable, principled, and personable operator. I received quotes from four different contractors before selecting New Depths, and Marks written estimate was by far the most comprehensive in itemizing the details, phases, and costs required to lower our basement by two feet. From the start, his engineering background and thoughtful manner gave us a lot of confidence in his approach, and his abilities as a clear and constant communicator were a huge factor for us throughouthe prepared weekly schedules that gave us (and our neighbours) an outline of the overall work plan, he was very direct and resourceful in addressing a couple of unexpected challenges, and he was always available to answer my many questions (even in the evening, on weekends, or from his daughters hockey practices).
Over the seven week job we also got to know the rest of Marks team, and they are a great bunch of guys. Jae was an excellent foremanvery organized, reliable, courteous, and tidy. Despite the intensity of the work (extremely hard clay, and then extremely wet mud!), the crew remained very cheerful, efficient, respectful, and fun to talk with; it was a total pleasure to have them as extended members of our household.
Ive been involved in multiple renovations and have worked with good engineers and tradespeople in the past, but I can confidently say that Mark is a contractor of rare integrity, competence, and dedication. He is honest and positive, a great communicator and a great problem solver. We had a wonderful working relationship with Mark, and I know that in this city its not every day that you find a contractor you can genuinely like and genuinely trust.
Our house presented some particular challengeshard clay, tricky access with no laneway and limited space for a debris bin, and additional considerations for neighbors. We now look back on the project with great satisfactionwe felt ourselves to be in very capable hands throughout, we are extremely happy with the complete transformation of our basement space, and we feel we got excellent value for the cost.
We rate New Depths with our highest compliments, and will recommend them without reservation. Thank you, Mark!