New Depths Underpinning Inc

Foundations
Toronto ON M6S 4E7
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Foundations
New Depths Underpinning Inc
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Reviews for New Depths Underpinning Inc

Average customer rating:
10 10 (30 reviews)

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Darcy F
Darcy F
0 reviews Toronto, ON
10/10

Basement Extension & Underpinning

New Depths Underpinning is an outstanding group and one I am so happy I had connected to my project in Bloor West Village. Mark is incredibly helpful and in ways that extend well beyond the scope of his project. He made things so easy for me. He’s fully communicative and in one fashion or another goes completely above and beyond in every single interaction with him. His crew is no less awesome; courteous, keep the site clean, and are respectful and thoughtful when imposing on and interacting with the neighbors. The project was done beautifully. On time. On budget. Completely professional. It is a big project but honestly, New Depths is a low-risk decision for anyone considering who to run their underpinning job. I’d recommend them every time and would happily reference Mark personally.

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Company Response

Thank you very much Darcy for your review of my business New Depths Underpinning Inc. Risk mitigation is certainly at the very top of my list when it comes to underpinning projects. In your case we discovered and managed sandy loose soil, an old flagstone foundation, and an unknown to you - a prior handyman's unprofessional attempt to lower your basement floor with a "bandaid-like" micro concrete bench around the interior footing perimeter.
Your idea to excavate your front crawl space was brilliant. All of your mechanicals, laundry, and storage are now grouped neatly together leaving an absolutely huge basement recreation room. The extra tall ceilings and nearly 20ftxW8 span beam installation really make it a generous space. Can't wait to see the finished product and hear about how much enjoyment the family is getting from it!
Mark & the New Depths Underpinning Team

David Kavanagh in Toronto
David Kavanagh in Toronto
1 review Toronto, ON
10/10

Don't Hesitate - Hire New Depths NOW

We agonized for years about lowering and underpinning our basement. Would it be worth it? Would we like the result? Could we trust someone to do it right? The simple answer to all of these questions is YES and Mark and the team at New Depths are the reason why. They did an AMAZING job with our basement. From the start Mark was upfront about the potential challenges we might encounter. He and Mike were great communicators and always took the time to explain what they were doing. We got regular updates on their progress and were included on any decisions that needed to be made. The team showed up everyday, worked hard and never left us wondering if we could trust them. The results speak for themselves. We went from 6ft ceilings to 8.6ft and the difference is incredible. Our basement is now beautiful, useful space and we couldn't be happier. The only question we had when it was all done was WHY did we wait so long to do it?

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Company Response

Thank you very much David for your review of my business New Depths Underpinning Inc. It was a real pleasure working for you and I know Maikel, Rafa, Ben, and the rest of the team will miss your family, as well as the coffee and baked goods! Thanks for being so good to my crew.
The new basement height really is dramatic and we can't wait to see the space once it is completed. Happy to hear that our concrete floor was in excellent shape to hand off to your polisher as well... your polished concrete floors are going to look fantastic! Please stay in touch and don't ever hesitate to reach out for anything at all. Thank you again for your business.
Mark & the New Depths Underpinning Team

Karen McDonald from Toronto
Karen McDonald from Toronto
3 reviews Toronto, ON
10/10

Basement underpinning and lowering

We cannot speak highly enough of Mark and his team at New Depths Underpinning Inc., who recently completed underpinning and lowering the basement in our home in Little Italy. Our project was not without surprises and setbacks. Between uncertainties related to construction projects amid the pandemic, delays acquiring permits from the city, soil that was dense clay, a tight space to work with the homes on our street being very close together and parking that made it challenging to maneuver bin swaps and cement pours, and the discovery of a "hidden" room behind the existing drywall in our basement that was caving in and leaking. Mark and his team took this all with stride. Mark's communication is incredible. He was completely transparent - we always felt clear about where the project was at and any implications related to timeline and cost. Each of Mark's team members are personable, professional, punctual, diligent, and worked well with other contractors who were, at times, working in our basement at the same time. Mark connected us with other excellent contractors, including a plumber and an electrician. Any home project is stressful, especially a structural one like this. Mark made us feel so comfortable and at ease the entire time. He cares about his work and his clients, and it shows. We feel so lucky to have been referred to him. If you're looking to have your basement underpinned and lowered, there is absolutely no reason to look any futher.

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Company Response

Good morning Karen and Nathaniel!
Thank you so much for your kind review of my business New Depths Underpinning Inc, it really means a lot to me.
All underpinning projects have challenges and certainly yours was no different - that "hidden" room is now structurally sound and it is always nice to gain new storage space! I know that Jae, Dmytro, and Turner will miss helping you and we all sincerely thank you for your hospitality (and lunches!!) during the course of the project. If there is ever anything at all you need, please do not hesitate to reach out to me.
thanks again - Mark & the New Depths Underpinning Team

Dawn from Toronto
Dawn from Toronto
4 reviews Toronto, ON
10/10

Underpinning for a 100+ year house

If I could give Mark and his amazing team more then 10 I would! Mark was great from the start: he was the only company that would accept the challenge of our old house with a massive tree in our front yard; he consistently communicated with us, always keeping us updated on progress; he reassured our nervous neighbors; he kept on budget and on schedule; his crew was always in a great mood often signing while they work and finally we achieved the amazing results we hoped for! This has been the best experience for us and we have been through many renos. I would highly recommend Mark and his team.

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Company Response

Thank you very much Dawn (and Phil!) for your review of my business New Depths Underpinning. We really did have a great time working on your project and are so happy that you are pleased with the results. I will admit that the massive tree was a bit intimidating initially - however the plan we came up with ultimately was really quite simple and effective. Your neighbours were all so helpful and kind. You've got a great street. Hoping we get an invitation to see the finished space in a couple months! Stay in touch,
Mark & the New Depths Underpinning Team

Helen in Toronto
Helen in Toronto
3 reviews Toronto, ON
10/10

Amazing underpinning - exceeding expectations!

Mark and his team did an amazing job with our basement underpinning renovation. Mark was an absolutely pleasure to work with. His communication was always clear and complete with all necessary details. We felt very informed and expectations were very well managed at all times. We would highly recommend Mark and his team! Thanks Mark for the fantastic work!

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Company Response

Thank you Helen for your review of my business New Depths Underpinning. I appreciate your kind words and maybe even they are too generous. Your project had some challenging site logistics (especially for bin location, soil removal, and concrete delivery) and I still do have regrets that we did not do a better job managing the impact to the front landscaping in your case. I am looking forward to seeing the newly finished basement and my offer remains open to help you with the refresh on the front, let's stay in touch!
Mark & the New Depths Underpinning Team

robsim
robsim
2 reviews Toronto, ON
10/10

Basement underpinning/lowering

We live in a 100+ year old semi in Toronto with a typical low basement (6.5'). Having worked with contractors professionally and personally for many years, I can easily say that hiring New Depths was one of the best renovation decisions we've ever made. Mark communicated exceptionally well, ensured everything was understood prior to doing the work, coordinated with other trades for sewer/water main replacements and electrical work, addressed issues as they came up, didn't charge extras for unexpected findings, and had a crew on site every day for the duration of the project. His crew was polite and very diligent in their effort. Honestly, if you're looking to do this type of job, there's really no need to look anywhere else. The result for us was fantastic and I would recommend New Depths without hesitation.

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Company Response

Good morning Rob and thank you very much for your review of my business New Depths Underpinning Inc. Despite the winter weather, the crew established a very steady rhythm on your project and we were able to finish even a little bit ahead of schedule. Those small unexpected findings always occur on these projects, and we're happy to deal with them as they come up. I hope your finishing project also goes smoothly and you're enjoying your new basement very soon.
All the best - Mark & the New Depths Underpinning Team

Graeme
Graeme
2 reviews Toronto, ON
10/10

New Depths did an outstanding job

New Depths sets the benchmark for a home renovation contractor. Mark and his team were an absolute pleasure to work with from our first meeting. Our basement underpinning project was completed on time, on budget and to a very high standard. When unforeseen challenges arose, Mark was completely unflappable. The entire team was courteous, communicative, honest and diligent. I highly recommend New Depths for any project within their scope of work.

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Company Response

Thank you very much for your kind review of my business Graeme. The entire team at New Depths Underpinning wishes you and your family a wonderful holiday and I hope that you are very soon enjoying all aspects of your new basement.
All the best, Mark & the New Depths Underpinning Team

Sabrina
Sabrina
2 reviews Toronto, ON
10/10

Reliable Contractor - Highly Recommend!

We used New Depths for our basement concrete floor and drain work. Mark was extremely accommodating and was able to start/turnaround our project in a very short timeframe. Mark's level of professionalism is exceptional. He walked us through every step of the process from beginning to end. His team was reliable, on-time and always left the project clean.

I would highly recommend Mark and his team!

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Company Response

Good afternoon Sabrina and thank you very much for your review. The timing of your initial inquiry really worked out well for us both I think! It was good fortune that I had a bit of capacity in my schedule for a job like yours - quite often if it is not a full underpinning project we certainly can squeeze it in and offer very fast turnaround times! I am fortunate to have a very conscientious team at New Depths Underpinning. Whether large or small, we try to treat all of our projects with the same level of attention, diligence, and professionalism. It was also very nice to meet, work, and do some networking with your father. Hopefully our paths cross again in business in the near future. Good luck on the remainder of your project and please don't hesitate to reach out again!
Mark & the New Depths Underpinning Team

P Ball in North York
P Ball in North York
1 review Toronto, ON
10/10

Underpinning

Mark, along with his entire team at New Depths have been an absolute pleasure to work with. As a general contractor, having a subtrade like New Depths involved with a project is always a plus, it is rare to have a subtrade excel on all levels - Mark and his team do not disappoint. Mark’s Engineering background is evident throughout, from pre-construction meetings, assessing site conditions, problem solving, follow up, communication skills and professionalism are all attributes I am always looking for on my jobsites. Will have New Depths on my next Underpinning Project. Well done!

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Company Response

Thanks KB for your review of my business. Your underpinning project in High Park / Roncesvalles area had some unique challenges including ultra-tough soil and rubblestone foundations. Maikel, Rafa, Jae, [myself!] and the rest of the New Depths Underpinning team put in some long hours pounding through that blue clay, but the new 8.5ft basement ceilings make it all worthwhile! Love the new 18ft steel span beams as well, it's a fantastic open space! Myself and my team certainly hope to work with you in the future as well.
All the best over the holidays!
Mark & the New Depths Underpinning Team

Private User
Private User
0 reviews Toronto, ON
10/10

Underpinning of century-home basement

Working with Mark and his team was a dream from start to finish. Of all the companies we met with, his proposal was the most thorough, and throughout our project he quickly problem solved any issues that arose. Our house had very old foundation (1888!), and his team delicately and competently poured each new concrete footing by hand, and also divided each wall into further sections than required, in order to create the most stable support for our house.

When our finishing contractors arrived, they said it was the cleanest underpin job they had ever seen, and Mark's commitment to excellence made their job so much easier. We would not hesitate to recommend Mark and New Depths to anyone looking for an underpinning job!

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Company Response

Thank you so much K & B for your kind review of my business New Depths Underpinning. We were very happy to help with your basement lowering project and I am certain that the new space will be enjoyed for many years to come! Stay in touch, thanks again.
Mark & the New Depths Underpinning Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Depths Underpinning Inc

New Depths Underpinning Inc provide high quality, reliable and cost competitive basement lowering and underpinning services. This can include engineering design, securing permits, demolition of existing basement, lowering basement, installing beams to open up space, in-floor plumbing and drainage systems, interior damp-proofing, basement walkouts, and more!

CATEGORIES
Foundations
SERVICES
Underpinning (section method), Bench footing, Lowered basement with support beams, Basement walkout.
SPECIALITIES
Call Mark today for free project review and free quotation.
WEBSITE
https://newdepths.ca/
YEAR ESTABLISHED
2017
PAYMENT METHOD
E-Transfer, Cash, Cheque
LICENSES
Fully insured and licensed for underpinning.
LIABILITY INSURANCE
Yes
DIPLOMAS
BASc, Mechanical Engineering, University of Toronto
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes, ask for details.
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