Reviews

10/10

We agonized for years about lowering and underpinning our basement. Would it be worth it? Would we like the result? Could we trust someone to do it right? The simple answer to all of these questions is YES and Mark and the team at New Depths are the reason why. They did an AMAZING job with our basement. From the start Mark was upfront about the potential challenges we might encounter. He and Mike were great communicators and always took the time to explain what they were doing. We got regular updates on their progress and were included on any decisions that needed to be made. The team showed up everyday, worked hard and never left us wondering if we could trust them. The results speak for themselves. We went from 6ft ceilings to 8.6ft and the difference is incredible. Our basement is now beautiful, useful space and we couldn't be happier. The only question we had when it was all done was WHY did we wait so long to do it?

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Company Response

Thank you very much David for your review of my business New Depths Underpinning Inc. It was a real pleasure working for you and I know Maikel, Rafa, Ben, and the rest of the team will miss your family, as well as the coffee and baked goods! Thanks for being so good to my crew.
The new basement height really is dramatic and we can't wait to see the space once it is completed. Happy to hear that our concrete floor was in excellent shape to hand off to your polisher as well... your polished concrete floors are going to look fantastic! Please stay in touch and don't ever hesitate to reach out for anything at all. Thank you again for your business.
Mark & the New Depths Underpinning Team