In response to the following complain, the vendor has now contacted me, and inspected and assessed the work to be done. He has promised to do the repair in May (delayed because of the winter), which is acceptable. I shall update this review on completion of the work and at the end of the warranty period.
In May 2019, I engaged Expert Property Enhancements to rebuild steps leading to my house along with some interlock work on the driveway. Initially, there was some confusion about the scope of the work in the quoted price, the work proceeded on the basis of the scope as understood by the vender. It was completed in a reasonable time frame, and it seemed satisfactory at that time. However, within 3 months, the settling of the steps became noticeable, and they separated from the wall of the house by as much as 1 inch. Since August I have been calling and messaging the foreman who did the work as well as Jason, to come, inspect and remedy the situation. There has not been any action.
EP Enhancements claim to provide a 2-3 years warranty, but the work done at my place did not last 3 months, and they are refusing to take the responsibility for it. Shoddy work and bad service.