Think Protection

Alarm Systems
Markham ON L3R 9Y5
Write a Review
Write a Review
HomeStars
Alarm Systems
Think Protection
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

82%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Think Protection

Average customer rating:
8.7 10 (232 reviews)

Sort by

Private User
Private User
Private User reviews Cambridge, ON
0/10

Cheapest Made Product in the Market - Garbage equipment

The equipment used at this company is a disgrace. They also make people wait up to 3 months to receive product they have paid up front for. Mostly any cameras which are also garbage quality.

Approximate cost of services:
$200.00
Was this review helpful? Yes No
Company Response

Sorry to hear about your displeasure with the system. We did have some issues with camera stock and apologize for that. If you are experiencing any equipment issues please contact us and I'm sure we can work to resolve your issues.

C.J. in London
C.J. in London
1 review London, ON
10/10

Rental Home

I rent. This is a package I can take with me when I move. It's wireless so it's approved by the owner. Our system has worked great so far and we're moving in a month. They're not charging any extra for the removal and install at the new location.

Approximate cost of services:
$200.00
1 of 1 people found this review helpful.
Was this review helpful? Yes No
Company Response

Being able to easily move the package in a DIY market was very important to us so we are pleased to hear you are taking advantage of this ability.

MC
MC
1 review Toronto, ON
10/10

Home alarm system

The alarm system & app from Think Protect is easy to set up and use, and they offer good customer service phone support.

Approximate cost of services:
$18.00
Was this review helpful? Yes No
Company Response

Thanks for the great review

James in Etobicoke
James in Etobicoke
4 reviews Toronto, ON
6/10

Good price, cheap camera and no cloud upload, alarm barely audible

Good: Price, sensor batteries last long
Bad: User interface is monochrome and not user friendly, cell app needs updating and you need a separate app for camera (why two apps - who knows), alarm is barely audible when it goes off unless you buy extra speaker for $100, camera is a 0 out of 10 - it remotely connects about 20% of the time if not at home - it does not upload to cloud simply stores pics and videos on SD card so if that is removed from the camera there is no evidence, camera is so sensitive it goes off non stop if there is wind, just overall horrible camera.
Overall: Decent system, but interface, camera and ineffective sound from a triggered alarm

Approximate cost of services:
$400.00
Was this review helpful? Yes No
Company Response

Thank you for the feedback. I'm not sure which app you are using but please look at upgrading to the latest version - Think Protection+ as it has many features not available in the first version.
Sorry to hear you are not satisfied with the camera but we've taken your feedback along with others and are in the process of releasing new cameras with cloud capabilities.

Melissa in Terrebonne
Melissa in Terrebonne
1 review Terrebonne,
8/10

Alarm system

Purchased think protection in September 2018. Actually had a home break in since then and think protection was very efficient and helpful. Whenever I call for anything, the wait time is not long and customer service is very good. They now updated their app so that a plus. One complaint is that every time you order another sensor or any additional equipment, you have to pay the shipping fee every time. would be nice if it was only charged the first time and all additional purchases had the shipping fee waived.

Approximate cost of services:
$300.00
2 of 2 people found this review helpful.
Was this review helpful? Yes No
Company Response

Thank you for the great review and feedback.

Terry in Chestermere
Terry in Chestermere
1 review Chestermere, AB
10/10

Home Security

We installed a Think Protection security system recently. We are very pleased with the professional help we have received via telephone and online. It appears to be a great system and certainly value for the price.

Approximate cost of services:
$250.00
1 of 1 people found this review helpful.
Was this review helpful? Yes No
Company Response

Thanks for the great review!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Think protection

I have being a customer with think protection over 2 years now.
I like the cost of monitoring fees compare to other companies.
The equipment works good.
They do call u within a couple of minutes if the alarm goes off.
All in all I am achappy customer.

Approximate cost of services:
$12.00
1 of 1 people found this review helpful.
Was this review helpful? Yes No
Company Response

Thanks for the review!

Branlin in Markham
Branlin in Markham
1 review Markham, ON
10/10

home alarm

When I found out I needed to install system myself I was a little scared.
The installer on the phone was excellent. Very happy with my alarm.
The price is exceptional with great service

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
Was this review helpful? Yes No
Company Response

Thanks for the review! We appreciate your business.

Private User
Private User
Private User reviews Bonnyville, AB
9/10

Think protection home alarm

Great system and easy to install. Would recmd the cellular feature if you don’t have realiable wifi. Service is great and very responsive when troubleshooting technical issues. Monthly fee is less then $20

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
Was this review helpful? Yes No
Company Response

Thank you for your feedback.

Mitch P in Dollard-Des Ormeaux
Mitch P in Dollard-Des Ormeaux
1 review Dollard Des Ormeaux,
8/10

Great value for the price

Good value. No wait for tech support on the phone. Quick response from monitoring center. Easy installation. The new app needs a little more polishing but it is an improvement over the previous version.

Approximate cost of services:
$350.00
1 of 1 people found this review helpful.
Was this review helpful? Yes No
Company Response

Thanks for being a Think Protection customer!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Think Protection

Think Protection DIY alarms feature the most advanced equipment and software with professional 24/ 7 monitoring. Our cutting edge technology ensures your system is always online and up to date with behind the scenes regular updates. Every system comes with a FREE mobile applications so you always know what is ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Alarm Systems pros in Markham?