It's my pleasure to write this testimonial.
If you have flooring needs, look no further than Kelowna Carpet Superstore. Our experience with Shaun Chartrand the owner was exceptional.
WE explained to him that we were going to be purchasing carpet for our master bedroom and large walk in closet and were price shopping. We mentioned that quality, and distributor, and manufacturer support was very important to us as we recently had a very dissatisfying experience with a competitor down the road. We needed reassurance that he would stand behind the products he sells along with the manufacturer.
Shaun is honest and sincere asking for time to make some phone calls firming up availability, competitive pricing, and installation meeting our time constraints. Yes he went out of his way to earn our business and give us assurance that what he sells he stands behind. After the carpet was installed and a minimal amount of time had lapsed he followed up with a phone call to confirm that we were one hundred percent satisfied. The carpet needed a re kick and he had the installer back within 48 hours. His installers were punctual, courteous, and professional.
The staff at Kelowna Carpet Superstore were very helpful and knowledgeable to the point that we purchased an area rug from them as well.
We would most definitely recommend Shaun and his team of professionals to others in a heart beat.
