The Floor Shop

Floor Laying & Refinishing
154 Wicksteed Ave Toronto ON M4G 2B6
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Reviews by rating (past 12 months)
Best of 2020 winner 5 timesBest of 2020winner 5 times

Reviews for The Floor Shop

Average customer rating:
9.7 10 (168 reviews)

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Private User
Private User
Private User reviews Toronto, ON
8/10

Condo renovation

Overall I’m pleased with my experience with the Floor Shop even though it was rocky at times. I ordered a Luxury Vinyl Flooring product for my condo and was happy with the help I received in the showroom. They let me take samples home and keep them for a few weeks while I decided which product I wanted.
On the day of install they realized the person who keyed in the order keyed in the wrong amount of floor product by mistake. Needless to say I was not happy. The installer came and was able to complete my main room, but not the two bedrooms. The Installer, Voytek, was great and did an amazing job to make sure he completed the whole main room with the limited amount of flooring material he had.
The Floor Shop employees tried to find additional material, but it was on backorder. As Coronavirus started to take over Asia, I was afraid I wouldn’t be able to get the product for 2-3 months at minimum.
However, Peter, the owner, who had been on vacation when this happened, promised to try to find more product or offered me a discount for my troubles. In the end, he was able to tap into his new build resources and find me the product and get it installed. The second installer, Bob, also did a great job.
While the data entry error and the news of limited product on install day were a huge frustration, ultimately I feel Peter’s actions to solve the problem were fair and in my best interest.
Based on this I would use this company again since I felt they owned their mistake and did what they could to fix it. In the end, my condo looks great and I’m so happy with the finished look.

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Sue D.
Sue D.
0 reviews Toronto, ON
10/10

Wood floors install

This is the third time I’ve used The Floor Shop; as with the two previous instances, the work was top notch - the job was completed in excellent time and the floors look fantastic!

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Company Response

thank you Sue. It's a pleasure as always!

Joe in Toronto
Joe in Toronto
2 reviews Toronto, ON
10/10

Quick and efficient!

We're getting our downtown condo ready to sell and our agent said we had to get new floors, that ours were in horrible shape. We had used The Floor Shop before for our stairs and top level, but the main level still had the original floors.

The job they did was outstanding. Our condo can be challenging with limited parking and limited use of the elevators, but they handled it in stride. Cool guys who had it done before 3pm and the work was great. If we had to do it again we'd go with them for sure.

1 of 1 people found this review helpful.
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Company Response

This is great to hear. Enjoy your new flooring!

Al
Al
3 reviews Toronto, ON
10/10

New Floor with installation

The folks at the Floor Shop are great. Ryan was very helpful in the selection process. The installers (I never met them, but I spoke to one gentleman - Tawab) were true pros. The job was done to perfection, it was done ahead if schedule, and the place was left clean. They obviously know what they are doing; above and beyond that, they take pride in their work. Big thumbs up.

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Company Response

Thank you very much for the kind words. We are thrilled that you love your new flooring.

Donna from Brampton
Donna from Brampton
7 reviews Brampton, ON
10/10

Luxury vinyl floor installation

I was very impressed with The Floor Shop in Mississauga . Debbie was very informative and came to my home to take measurements and forwarded a quote. She was an amazing person to deal with.
The installation included carpet and underlay removal in my basement,flooring,baseboards and treads and risers. This was started in a set date and completed in 2 days.
The installers were efficient and worked tirelessly to complete this work. They took away the old carpet etc and everything was totally cleaned
The treads were stained perfectly to match the flooring
I highly recommend the Floor Shop

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Danielle
Danielle
1 review Toronto, ON
10/10

Living and dining room floor

The Floor shop has now installed not one, but two beautiful floors for us. The service was in every way excellent, but there was more to our experience than that.

When I first chose our hardwood, my inexperience led to them installing a wood whose colour looked radically different in our home compared to in-store (lesson learned: they can give you a sample to take home so this won’t happen - make sure to ask for this). Although it was a gorgeous floor, the colour looked terrible in our house. The owner, Peter, was very understanding, and generously offered to replace the floor at cost. Ryan patiently walked me through other options, gave us samples to view in our living room, and managed to arrange a much lower cost than I’d expected. Now we have a stunning walnut floor, and couldn’t be happier.

Trust these guys to go above and beyond your expectations. You won’t be disappointed.

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Laura
Laura
0 reviews Toronto, ON
10/10

Hardwood flooring, capped stairs, new pickets, landing and railing.

Andrew and Ryan at the Floor Shop were wonderful to deal with. Very thorough, prompt and responsive. They explained everything to me and ensured my understanding every step of the way. I never once had to follow-up with them and they kept me in the loop throughout the project. We were working with very tight timelines and they worked to accommodate our schedule despite an unanticipated setback. At the time of installation, we noticed one small cracked floorboard. I called them to report it on the Friday of a long weekend and the issue was completely resolved by 11:00 am on the very next business day. I could not be happier that we chose The Floor Shop. Thank you Andrew and Ryan!

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Private User
Private User
Private User reviews Mississauga, ON
10/10

Hardwood Floors

Very knowledgeable staff, no pressure and very patient when undecided. Installation went without a hitch. Crew was polite and cleaned up afterwards. Highly recommend The Floor Shop! Will use them again for future projects.

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Andrew
Andrew
0 reviews Toronto, ON
8/10

New floor in kitchen and family room

Replace old parquet and install new wood floors to match as closely as possible the wood floors in the front of the house.
Very fast and efficient work crew - couldn't find a colour to match perfectly with front of house - but it looks beautiful.
We worked personally with the owner which creates confidence in the company and the product.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Floor Shop

Category for The Floor Shop : Floor Retailers

Mississauga Store Hours: 8am - 5:00pm Mon-Fri & 9am - 4:00pm Saturdays

Etobicoke Store Hours: 10am - 6:00pm Mon-Fri & 9am - 4:00pm Saturdays

Toronto Store Hours: 7:30am - 5:00pm Mon-Fri & 10:00am - 5:00 pm Saturdays

The Floor Shop has built its business on referrals. For more than 30 years we have been supplying and installing Hardwood Flooring for both home and business, THAT’S ALL WE DO. Our knowledgeable Staff can help you make the right choices for your environment based on appearance, price, and traffic.

CATEGORIES
Floor Laying & Refinishing and Floor Retailers
PRODUCTS
Hardwood, Luxury Vinyl and Laminate Flooring
SERVICES
Sanding, Refinishing, Installation.
BRANDS
Vintage, Mercier, Torly's, Quick Step, Kentwood and Superior.
STYLES
Oak, Maple, Birch, Beech, Walnut, Jatoba, Hickory, American Cherry, and many more.
SPECIALITIES
Convert carpet staircase to wood stairs
WEBSITE
http://www.thefloorshop.com
YEAR ESTABLISHED
1989
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5 Year Labour Guarantee
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.