The Floor Shop

Floor Laying & Refinishing
154 Wicksteed Ave Toronto ON M4G 2B6
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

97%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 6 timesBest of 2021winner 6 times

Reviews for The Floor Shop

Average customer rating:
9.7 10 (185 reviews)

Sort by

Mario in Toronto
Mario in Toronto
0 reviews Toronto, ON
10/10

Basement floor installation

We replaced our carpeted floor in our basement recreation room and the linoleum that we had in our laundry room with a new laminate floor. The store had a wide selection from which to choose. The installers did their work quickly and professionally and cleaned up well after completing their work. We are very happy with the results and would recommend this store for any of your flooring needs.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

We much appreciate the positive feedback! I hope you are enjoying the new laminate floor. Kindest regards, James
The Floor Shop
416-421-8588

Private User
Private User
Private User reviews Toronto, ON
10/10

Water damage

We had water damage to our floor from our HVAC unit. Peter of the Floor Shop came promptly, assessed the damage, gave us a fair quote and performed the repair as soon as possible considering the COVID restrictions. The repair work was efficient, the crew pleasant and the work area cleaned up.

In the end we were very happy with the repair.

Was this review helpful?
Company Response

We are thrilled that you were satisfied with the work! Kindest regards, James
The Floor Shop
416-421-8588

Strachan
Strachan
0 reviews Toronto, ON
10/10

Floorboard Installation

My great thanks to Peter, Roberto, Walter and Andrew and their crew.
They all did an outstanding job. After a flood in my condo, the Floor Shop arrived, surveyed the damage and after a week got down to the job. I went to a hotel and when I got back, it felt like I was moving back into a new apartment. The place was spotless. No dust and all the kitchen counters had been wiped down. I would not hesitate a moment in recommending The Floor Shop.

Was this review helpful?
Company Response

I am happy to hear that our team completed the whole process to your satisfaction! Kindest regards, James
The Floor Shop
416-421-8588

Marc
Marc
2 reviews Toronto, ON
10/10

Great Experience

Debbie at Floor Shop was great. Answering emails quickly at 11PM at night and went above and beyond. Was always on top of the ball and told me everything I needed.

Was this review helpful?
Company Response

Thank you for the feedback

A & M
A & M
0 reviews Toronto, ON
10/10

Bedroom Floors

We recently decided to replace the tired, worn original carpeting in the two bedrooms of our downtown condo. We had previously used The Floor Shop at our old house and contacted them about our condo. The sales staff was able to find a colour that was very close to the hardwood floor in the living room. The installation crew arrived on time and completed the job in less than eight hours. The two man crew removed and disposed of the old carpeting and then installed the new flooring. They were polite and hardworking and cleaned up all sawdust and debris. We would not hesitate in recommending The Floor Shop for any type of flooring. Excellent service and installation.

Was this review helpful?
Company Response

The kind feedback is much appreciated! Best regards, James
The Floor Shop
416-421-8588

Private User
Private User
Private User reviews Toronto, ON
10/10

New Hardwood Flooring Throughout My House

The Floor Shop installed new engineered hickory flooring throughout my three story house. The installation was completed ahead of schedule and the workmanship was excellent. The installers, who are employees of The Floor Shop, not third party contactors, were very professional and highly skilled. They arrived on time and thoughly cleaned up after the work was done each day. I recommend The Floor Shop without any reservation.

Was this review helpful?
Company Response

I'm happy to read this! Hickory happens to be one of my favourite species of wood. I`m sure it looks fantastic! Best regards, James
The Floor Shop
416-421-8588

Private User
Private User
Private User reviews Toronto, ON
10/10

Solid Oak floor

I received good quality Canadian flooring from The Floor Shop and it was well installed. My old house presented several installation challenges that were beautifully resolved. They have good people working for them and that really made the difference.

Was this review helpful?
Company Response

It`s great to read that we could complete your project to your satisfaction. We have a lot of experience installing floors in older homes that are over 100 years old and the challenges they can present! Kindest regards, James
The Floor Shop
416-421-8588

Michael in Toronto
Michael in Toronto
4 reviews Toronto, ON
10/10

Excellent service from start to finish

My wife and I could not be happier with the Floor Shop. They had excellent selection at their Wicksteed location. All their staff were very knowledgeable and patient with us hemming and hawing over our decision (Ryan was who I dealt with most). I also appreciated my interaction with the owner, Peter, who visited our home to do the measurements. The installer's name was Wojtek, and his attention to detail was remarkable. He clearly encountered some obstacles he was not expecting (including things previously believed to be flat that were not) but took the extra time, care and expertise to make sure everything turned out perfect in the end. I could not recommend more!!

Was this review helpful?
Company Response

I`m happy to read that the whole process was a good one for you! In terms of hardwood floor installations, Wojtek is a magician of sorts who can figure almost anything out. Best regards, James
The Floor Shop
416-421-8588

Private User
Private User
0 reviews Toronto, ON
10/10

New floors

I have a one bedroom condo downtown, The Floor shop put in my floors 22 yrs ago, they needed replacing and so I called the Floor Shop again to replace them. This is a very stressful time in my life and I was apprehensive to take on the job at this time but it had to be done . The Floor shop came removed the old and put in new floors with no issues. They came on time, were professional and did a super job once again... great service, no stress and beautiful new floors. Thanks again Andrew and Ryan and Peter. All the staff are helpful and nice.

Was this review helpful?
Company Response

It is good to hear that we could make this process stress free for you. We sincerely hope you have been enjoying your new floor! Best regards, James
The Floor Shop
416-421-8588

Fred W
Fred W
0 reviews Toronto, ON
10/10

Floor refinishing

I had 800 sq ft of the ugliest almost black shiny wood floor. Doug the sander who I think is an artist took away that finish and now I have natural oak low finish floors that look new! Thank you guys your the best

Was this review helpful?
Company Response

I can only imagine how much better the floor looks now. I`m thrilled that you are satisfied with Doug`s work! Best regards, James
The Floor Shop
416-421-8588

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Floor Shop

Category for The Floor Shop : Floor Retailers

Mississauga Store Hours: 8am - 5:00pm Mon-Fri & 9am - 4:00pm Saturdays, 700 Dundas Street East (SE Corner Cawthra)

Etobicoke Store Hours: 10am - 6:00pm Mon-Fri & 9am - 4:00pm Saturdays, 4195 Dundas Street West (Between Jane and Royal York)

Toronto Store Hours: 7:30am - 5:00pm Mon-Fri & 10:00am - 5:00 pm Saturdays, (Eglinton and Brentcliffe area, beside the Home Depot)

The Floor Shop has built its business on referrals. For more than 30 years we have been supplying and installing Hardwood Flooring for both home and business, THAT’S ALL WE DO. Our knowledgeable Staff can help you make the right choices for your environment based on appearance, price, and traffic.

CATEGORIES
Floor Laying & Refinishing and Floor Retailers
PRODUCTS
Hardwood, Luxury Vinyl and Laminate Flooring
SERVICES
Sanding, Refinishing, Installation.
BRANDS
Vintage, Mercier, Torly's, Quick Step, Kentwood and Superior.
STYLES
Oak, Maple, Birch, Beech, Walnut, Jatoba, Hickory, American Cherry, and many more.
SPECIALITIES
Convert carpet staircase to wood stairs
WEBSITE
http://www.thefloorshop.com
YEAR ESTABLISHED
1989
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
E-Transfer, Interac, Cheque, Visa, MasterCard
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Labour minimum starts at $900 plus HST
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5 Year Labour Guarantee
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.