Spray Net Ontario

Paint & Wallpaper Contractors
Mississauga ON L5N 7X3
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Reviews for Spray Net Ontario

Average customer rating:
9.8 10 (181 reviews)

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Cameron in Toronto
Cameron in Toronto
1 review Toronto, ON
0/10

Contract incomplete- unprofessionalism

In September 2018, I contracted Spray-Net to paint the exterior of my home and backyard shed. The job finally started on June 26th, 2019. Spray-Net delayed the job by 10 months, cancelling hours before they were supposed to arrive, constantly citing “last minute emergencies”.

On July 9th, they allegedly “completed” the job. However, there are major problems with the spraying, the workmanship, the professionalism, and the quality.
• The very next day, paint started to peel around the caulking of the windows.
• They oversprayed on our brand new windows because they did not seal them off correctly.
• They oversprayed large portions on our roof.
• They damaged our brand new windows with knife scratches when they were tearing down the plastic and tape.
• The crew left a mess at our home.
• They poured buckets of paint down the sewer drains, and stained the sewer grates.
• No one was wearing any respirator masks or harnesses when they were on the roof.
• None of the members of the crew were professional sprayers. One had even told us that it was his first time using a spray gun, and the entire crew was supposed to be trained on this job.
• The project manager spent 90% of the time in his truck talking on his cell phone, when he should have been working.

We met with the franchise owner, and he refused to send the crew back to finish the job. He was offended that we called them unprofessional, and said that they will not be coming back to clean up their mess and fix the deplorable caulking job.

We have contacted every possible person at Spray-Net, including the the President, the Vice-Presidents, customer service etc..

NO ONE has reached out or contacted me.

This company is unprofessional, inexperienced, mismanaged, and negligent. All I ask if for someone to take responsibility from Spray-Net and get back to me about this unfinished and unacceptable workmanship.

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Company Response

Hi Cameron, we're truly sorry for your negative experience. Our support staff has just responded to your email and we are actively working on a solution for you. This is not the type of customer service that we built our brand on, and for that, again, we apologize. We will be getting back to you today with an update. Thank you for your continued patience.

M a.
M a.
0 reviews Mississauga, ON
10/10

Garage doors

We decided to give our barn an exterior facelift. After doing some research we went with spray net. I met with stan and it was a wonderful experience.he was up front and communicative. It rained quite a bit and he always followed up. The job turned out amazing. We would highly recommend them.

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Company Response

Thanks so much for the wonderful review (and of course your understanding for the rain set-back)!

judy8reid
judy8reid
0 reviews Pelham, ON
10/10

Exterior paint on Aluminum siding

Three professional, hardworking, polite employees began work at 8am and put in a long day, finishing after 8pm. A week earlier our house was pressure washed in preparation for the new paint. The windows and doors were all taped off, old caulking removed and when the job was done, new caulking was in place, same colour as the paint. The property was left totally cleaned up and we were thrilled with the new look and the quality of the work. They did an amazing job, start to finish in one day. We would highly recommend Spray Net if you are looking for a beautiful transformation of your exterior house colour. The salesman took time explaining the process, answering all of our questions and after we choose a colour, he gave us 2 addresses to drive by so that we could see a house already done by them in the same colour. This experience was all positive and completely stress free.

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Company Response

Thank you for the review Judy, we're so happy to hear we could deliver a renovation without all the stress! That's why we do what we do :) Enjoy your summer!

Kevin in York
Kevin in York
1 review Toronto, ON
0/10

Poor Customer Service / Lack of Warranty Follow Up / Windows peeling

POOR CUSTOMER SERVICE. LOOKING FOR ADVISE!

We are frustrated beyond belief. Spray-Net have cancelled now 5 times due to "other emergencies" and not weather! Here we are again 8 months later and despite the claim for a great warranty we have STILL NOT received a satisfactory outcome for the paint peeling off of ALL of the windows we had painted by Spray-Net. The problem has been getting worse as the year has progressed and frankly now, they just look like hell!! As just a small example of the issue we've attached a picture. Kevin & Marion

1 of 1 people found this review helpful.
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Company Response

Hi Kevin, we're really sorry about the experience you had with our company. There was quite a lot of back and forth, but we're happy to have finally reached a solution. This is actually our first-ever negative review on Homestars and we want to let you know that we we don't take situations such as these lightly. We want you to know that your issue was escalated to our VP of Operations in order to optimize processes in order to prevent situations like these from happening again. We sincerely apologize for your experience, since this is not the customer service upon which our brand was built. Thank you for bringing this to our attention Kevin.

calpeyton12
calpeyton12
1 review Port Colborne, ON
10/10

Painting brick exterior.

We had considered Spray- Net after our son-in-law (a painter) thought we should seriously look into contacting them for a quote. We thought the price was more than we expected. But
with all of the pluses, a good range of colors available, pressure washing the exterior, a promise of one day completion and a 15 year warranty it sounded promising. We signed a contract in February and not once did we have second thoughts.
The power washing crew showed up on time and did a great job. The painting crew also showed up on time and were meticulous in masking the adjacent surfaces. We were impressed!

The finished job exceeded our expectations. We have received many compliments on how our home was updated by covering up the old style brick.
We would highly recommend Spray-Net to anyone who wants to update their home. Spay-Net is to be congratulated for giving us a new looking home.

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Company Response

Hi Cal, thank you so much for taking the time to leave us a review and for trusting us with your exterior painting project! We're so happy to hear you had a great experience with our team and love the new look of your home! Enjoy your summer :)

Kris
Kris
1 review Brampton, ON
10/10

Brick stain

Very good workers, polite, courteous, skilled.
Very happy. Highly recommended. We love our house now.

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Company Response

Hi Kris, hearing someone has fallen back in love with their home is exactly why we do what we do! Thanks so much for taking the time to leave us a review, enjoy the new look of your home!

laudub
laudub
1 review Mississauga, ON
10/10

Exterior of house - painted aluminum siding

We are very pleased with Spray Net Ontario (Mississauga team). From the very start they have been nothing but professional and helpful! They were able to answer all of our questions, came out for an initial visit and quote within days of contacting them and they even got the job done weeks earlier than initially planned. I would highly recommend Spray Net to someone looking to update the exterior of their home. The work is outstanding. It’s like we live in a brand new home! Thank you, Spray Net!

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Company Response

Thanks so much for the great review! We're so happy to hear you're happy with the results! Enjoy the new look of your home :)

Private User
Private User
Private User reviews , ON
10/10

Kitchen Cabinets

Got rid of all the yellow oak and love my newly painted kitchen. Spray-Net did an awesome job. It only took 2 days as promised. I would highly recommend them.

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Company Response

Thanks for the recommendation :) We couldn't be happier to hear you're satisfied with the revamp of your kitchen!

Barb
Barb
1 review Ottawa, ON
10/10

Brick and siding

Spray-Net was one of the first companies to contact me about my renovation. All appointments were met on time. The quote was given in one day with no hidden increases.
I was impressed with the high level of detailed work. They were very quick and efficient. The job site was left spotless. Overall very impressed with the end result and all done at a reasonable price.

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Company Response

Hi Barb, thanks so much for taking the time to share your positive experience with us. We are so pleased to hear that you liked working with us and that you love the new look of your home! Thanks again and have a great day! :)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Spray Net Ontario

Spray-Net's exterior painters will beautify your home in just a day!

Using our industrial-strength coatings and spraying technique, we bring factory quality results right to your doorstep. We've created a cost-effective service that will instantly boost your home's curb appeal and save you on the cost of completely replacing your siding, doors and windows! Every project results in a permanent factory finish, free of any brush and roller marks, that won't peel and looks absolutely brand-new. Not repainted.

CATEGORIES
Paint & Wallpaper Contractors
SERVICES
We offer a turn-key exterior painting solution. From surface prep to end of day clean-up, our exterior painters take care of everything so you don't have to. No matter the surface we're revamping, all of our projects are backed by a 15-year warranty against peeling and a 10-year warranty against premature fading and discolouration. Like our customers, we like a renovation without all the hassle!
SPECIALITIES
We specialize ONLY in exterior painting: Aluminum/Vinyl Siding - Brick - Stucco - Hardie Board/Fibre Ciment- Aluminum/Vinyl Windows - Front & Garage Doors - Fascia/Soffits/Eavestroughs/Trim. Each of our coatings is uniquely tailored to a specific exterior surface for maximum adhesion and an optimal finish. Coupled with our spray application, our coatings result in a permanent, like-new finish that will completely transform the look of your home!
WEBSITE
http://www.spray-net.com/en
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