Thank you so much for your kind words. When you made us aware of your situation we took it upon ourselves to go above and beyond to ensure that your investment property was back in good shape.
I am not recommending The Cleaning Ladies
Hi Jai,
We appreciate your feedback and we accept all forms of constructive feedback. However, there are some facts that have been left out of the review.
We did and still do apologize for missing the rooms in question that are in use when we first arrive. That specific team was new to your home and it was done in error. We did make an effort to work with you. Our manager, Lyndsey was scheduled to come back to complete the missed areas the following morning - as that is our guarantee. Unfortunately, she fell ill and was unable to make it. You were issued a partial refund for the areas that were missed, and had you of waited for Lyndsey to contact you back - she would've returned at the beginning of the week after the virus had passed. When you had spoke with Karen the day after your clean, she was also ill with a stomach virus and despite trying to explain the situation clearly, it is hard to communicate to the best of your abilities when under the weather.
Going forward from this incident, we were willing to ensure that a consistent team would be visiting your home with each reoccurring clean. Unfortunately, the first team of girls were unable to return due to personal reasons - in which we were transparent with you.
We suggested that your needs could potentially be met if you had gone with a private cleaner. This is because although we are willing to work around our client's schedule, the teams are sent to your home with an allotted time to be completed and if the rooms were still in use by your husband, waiting for him to complete his sessions would mean their schedule would be pushed back. Pushing their schedule back would mean that the client's for the rest of the day are having their cleans later than expected. In the cleaning world, things do happen that change schedules but for the most part - this is not an occurrence every clean.
We have been transparent and apologetic. We are disappointed we were not given a chance after the third clean to make this right - after the partial refund. We apologize for any hard feelings left with this situation that you did not allow to be rectified before cancelling future cleans and and writing a one star review.
We wish you luck in the search of finding a cleaner, have a lovely weekend.
Premium Prices - Average Service
We can not apologize enough that you were unsatisfied with your cleaning. As communicated in my email we are more than happy to return to your home and attend to the few items that were overlooked as is our guarantee. We have reached out both by email and by phone to try to resolve this and ensure that you are a happy and satisfied client but as yet have been unable to reach you. Please let us know what we can do to make this right :) Customer Service is incredibly important to us and we feel horribly that you have had a less than satisfactory experience.
Professional, flexible cleaning service.
Thank you so much for your review Zach. We are so happy that you are confident to continue using our services long term. Cheers!
Thank you so much Amy. We are so happy that you are pleased with the services provided.
Thank you so very much for your review. We are thrilled that you have been so happy with the service provided.
Fantastic team, highly recommended!
Thank you so very much for your wonderful review. We are so happy that we have been able to help give you back your time with your family. WE look forward to continuing to provide you with excellent service.
First cleaning service with them...impressed!
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Hi Diane, I can't thank you enough for your wonderful review. I know the ladies worked very hard on the bathrooms so I am thrilled that you were happy with the results. I have shared your review with the team and they are so pleased. We look forward to working with you again in December.
Thank you so very much for your kind words Sharon. We have really enjoyed working with you. I am confident that we will continue to provide consistent, reliable and thorough cleaning services for you.
My house sparkles with The Cleaning Ladies
Sheri I am thrilled that you are so happy with our services. I am glad that you find our payment and email reminder systems so convenient and easy to use. Thank you so much for this wonderful review.
