S&S Cleaning

House & Apartment Cleaning
Toronto ON M6A
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Reviews for S&S Cleaning

Average customer rating:
9.1 10 (109 reviews)

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Angela and Keith (Maple)
Angela and Keith (Maple)
5 reviews Vaughan, ON
0/10

Always late and poor cleaning service

I have had Sophie send me cleaning ladies since 2017. After every clean I keep thinking I need a new cleaning service, and today was the last straw. (I have text messages that go back to January 2018 to prove I am a former client.) Wish I had read the other negative reviews where she disputes that these individuals were her clients. This is very unprofessional behaviour. I keep giving her the benefit of the doubt with each clean, and today was the last time.

Her former clients are correct, she only takes a cut and the “ladies” don’t speak a word of English. They are never on time and she constantly reschedules. We agreed on a 2 person/4 hour clean today starting between 1 and 2 pm. (The original clean time was set for 11-12 but in typical Sophie fashion, she texted the night prior to reschedule the time.) I had made it clear in the past that I wanted cleaning done before the dinner hour - we don’t want cleaners around at 6:30 pm while having dinner! It was not uncommon for them to come so late that we were having dinner while they cleaned around us.

Today, the cleaners arrived at 3:49 pm and I have it on my cameras. I texted Sophie and asked how they were goiang to finish a 4 hour clean at such a late start time. There must be some language issues, because at 6:05 she texted me back and said they’d be done in 45 mins. Well, a four clean would take them to 7:45 and I pointed that out to her. They did stay until 7:45 but had I not caught them arriving so late, they probably would have left early. My son tells me they have been late for every clean, and never stay for the allotted time. Today, I had proof on my cameras. They never lock up properly either - On two occasions they have left the key dangling in the lock!

Oh, and the cleaning is subpar. They never vacuum under sofa cushions and they just move stuff around to look like some areas have been cleaned. I have pointed out for the last 3 cleanings that the bottle of ceramic tile cleaner has not been opened - they clean my tiles with water only. Today’s cleaning was supposed to be 1 extra hour spent on wet wiping all my shutters. This was mentioned in two text messages to Sophie. The shutters were not cleaned.

Sophie, don’t bother responding asking me to prove I am a client. You are wasting your time there. To bad I wasted two years with you and your subpar cleaning service. It’s unfortunate that this industry is heavily unregulated and there is no recourse for bad service. The industry is full of newcomers who work for cash, and most people are happy to pay that way. You don’t know how to run a business.

1 of 1 people found this review helpful.
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Trevor
Trevor
4 reviews Toronto, ON
10/10

House Cleaning

We needed our new-build house cleaned to prepare for a sale and Sophie was very accommodating with our schedule. She has a solid team and they did a great deep clean - the wood floors have never looked better! Would definitely recommend S&S for any cleaning project.

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Company Response

hi there
thank for a great review
c u again
sophie

Aidan
Aidan
0 reviews Toronto, ON
10/10

Cleaning

Workers came on time and did an excellent and thorough job. Would use them again!

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Company Response

hi there
thanks for getting us great review
c u then again
sophie

Joan
Joan
4 reviews Markham, ON
10/10

Regularly scheduled housecleaning.

This crew is so good!!! Super thorough, so much attention to detail. We are currently in the middle of a kitchen reno and the cleaning crew was so accommodating with all of the chaos going on and willing to work around multiple obstacles.

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Company Response

hi Joan
thanks such a great review
thanks
sophie

Michael
Michael
1 review Toronto, ON
10/10

House cleaning

We found s&s cleaning team when needed the most and were never disappointed. They are friendly, flexible and easy to communicate. Its been a great experience and I recommend them to anyone who needs reliable cleaning services.

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Company Response

hi there
thanks for a great review
we are looking forward to seeing you again
thanks
sophie

Ricki in North York
Ricki in North York
0 reviews Toronto, ON
10/10

Biweekly house cleaning

We have been using S & S Cleaning for the last 6 months. The same ladies usually come. They know exactly what needs to be done. They are reliable and efficient and very thorough!
We are so pleased with the service! Extremely happy!
Thank you Sofie, especially Mzea & Bella!

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Company Response

hi there
thanks got a great review
sophie

J
J
0 reviews Toronto, ON
10/10

Move in clean

Full move in clean. Place was spotless! Very happy with end results. Plan on booking again.

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Company Response

hi there thanks for getting us such a great review
thanks
sophie

Jo-Anne
Jo-Anne
4 reviews Markham, ON
10/10

House keeping/cleaning

Very good experience overall with everybody. Able to use same lady for each visit so she knows house well, no need to supervise as she works independently. Efficient, timely, good with dogs in-house, cleaning exceeds my expectations - very pleased.

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Company Response

hi there
thanks got a great review
we are looking forward to seeing you again
thanks
Sophie

Ella
Ella
1 review Mississauga, ON
10/10

construction clean up

i hired S&S cleaning after my basement renovation is done ! sophie gave me a quote through the phone and exactly was on my budget what she promised her team did great job!
also gave my neighbours her number and they did also to her what she was respectful their job
thanks for great customer service and service

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Company Response

hi there
thanks got a great review to our pages,
we are looking forward to seeing you again
thanks
sophie
S&S Cleaning

Private User
Private User
Private User reviews Toronto, ON
10/10

Deep Clean

I have worked with this company in the past to complete deep cleaning in my home. They provided a deep cleaning of my BBQ, took it apart and cleaned it brand new. They also cleaned my refrigerator and gas stove in my kitchen. Money well spent and I will try to find additional work for them to do in my home.

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Company Response

hi there
thanks for a great a review!
we will looking forward to seeing you again
thanks
sophie

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about S&S Cleaning

S & S Cleaning
Our crew is ready to tackle your weekly home cleaning as well as your less frequent renovation cleaning tasks.
We look forward to chatting to see what is possible.

CATEGORIES
House & Apartment Cleaning, Renovation Cleaning, and Paint & Wallpaper Contractors
PRODUCTS
natural products and just regular products
SERVICES
Renovation Clean up House and Condo Cleaning Exterior Home Cleaning Post Construction cleaning
BRANDS
Zep, organic
SPECIALITIES
yes
WEBSITE
http://homestars.com/companies/2895981
YEAR ESTABLISHED
2011
NUMBER OF EMPLOYEES
11
PAYMENT METHOD
Cash, Cheque and e-transfer
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.