Excellent service, love my home!
- Company Response
It was a pleasure doing this project for you, thanks very much for the kind review.
It was a pleasure doing this project for you, thanks very much for the kind review.
Thank you Boris for taking the time to share your experience. We appreciate you bringing this to our attention and take your feedback seriously.
In light of the Covid-19 situation we do have some outstanding in home repairs and services in queue. When it is safe to do so, a member of our team will be reaching out to coordinate scheduling.
We appreciate your understanding in that it is not our intention to place our service appointments on hold however with guidance and regulations set forth by the Alberta government it is necessary. We look forward to working with you as soon as possible, and we remain dedicated to protecting the safety of our Homeowners and staff as we map out our gradual return to service.
We’d like to invite you to connect with us if there was specific areas you’d like to discuss. Please reach out to questions@hopewell.com and we’d be happy to assist you.
Thank you,
Hopewell Residential
Hi Kelsey and Joel,
We are so happy to hear how much you love your Hopewell home, and how easy and fun the process was! Nothing makes us more proud than receiving such wonderful feedback from our homeowners :) Thank you so much - we hope you enjoy every moment in your beautiful new home! We will pass your praise along to Chalsey and Rachel - they truly love what they do!
Our team here at Hopewell is thrilled to hear such great feedback! We are always focused on ensuring that the the sales and home building process is as stress-free and fun possible. We are proud to have created a fantastic experience for you in Mahogany! Sounds like you've found the perfect place to call home.
Hi Terry – At the end of the day we rely on our home buyers to understand their financial situation when buying a new home, and can only do so much to assist with the sale of your existing home. We try and educate our buyers as to market realities, and have confidence that our realtors provide the best possible advice in terms of what your home should be reasonably priced at in order to sell. What you as a homeowner expect to sell your home for, and what the market will buy it for, can be two different things, and we’re sorry if you couldn’t sell your home for as much as you thought you might. We do our best to work with homeowners to ensure they’re making the right decisions around the listing of their homes, as well as providing as much flexibility as we can if you have difficulty. However, we cannot be held responsible when you’ve purchased a new home but have not yet sold your existing home and aren’t able to honour your Sales Agreement once your home is completed. Our ability to assist you only extends so far, and in your case it sounds like we did as much as we could. We’re sorry that you weren’t able to take possession of your new home, and we wish you all the best in future. We are always happy to continue the conversation offline should you feel so inclined. You can contact us at customerexperience@hopewell.com.
Thank you for your feedback. We take our homeowners’ concerns seriously, and are happy to further address this with you. We take pride in the quality of our homes and of the Hopewell experience, and I’m sorry that yours has seemingly been less than ideal as you get settled in your new home. As it sounds like you are still in the warrantable phase of your homeownership I am confident that we will be able to work through your outstanding items, but we welcome any additional feedback you may have about your experience, best shared with us at customerexperience@hopewell.com. Thanks for choosing Hopewell, and we look forward to talking with you!
At Hopewell Residential, we make smart, stylish homes attainable for the modern family.
With Hopewell, you’ve found a partner that truly gets you. No one else can deliver a home that so perfectly balances your style with both your budget, and the way you want to live.
Come on in. We’re the official builder of “one visit and you’ll just know.”