Hopewell Residential

Builders
Calgary AB T2S 1W3
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Hopewell Residential
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80%

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Reviews for Hopewell Residential

Average customer rating:
8.4 10 (51 reviews)

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Kim in Edmonton
Kim in Edmonton
1 review Edmonton, AB
0/10

New home

My son paid a deposit of 19,000 approximately 6 months ago. Ground has still not been broken ! In the mean time , 3 other houses in the same area are framed which the lots were not even sold when my son gave them the deposit , by a different builder.
I can understand problems with trades being behind but they haven't even started. I would never recommend this builder to anyone.

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Company Response

Hello Kim,

Thank you for taking the time to share your concerns. Our Customer Experience team has been notified and would like to speak with your son to provide further information on the status of his home. Unfortunately, we are not able to identify your son’s address or name through the Homestars platform. Could you please ask him to reach out directly to customerexperience@hopewell.com and a member of our team will be in touch. Thank you.

db0006
db0006
0 reviews Calgary, AB
4/10

Mahogany Laned - My expereince to date

Last February I placed a deposit with Hopewell on a pre construction home in Mahogany. Both Breann and Carly in the sales centre were extremely friendly and helpful, but unfortunately this where my positive experience ends.

Within a few weeks of placing my deposit, Hopewell went from telling me that the home would be ready in 7-8 months to telling me that it’s too early to know when it will be done. At first I was told that construction would start within 6-8 weeks, then it was 10-12 weeks, then 14 weeks, and now the latest is 20+ weeks. Every time the schedule slipped, I had to send multiple emails and phone calls to get a response. The lack of communication and has been incredibly frustrating. After escalating my concerns to senior management, I was finally provided with an updated possession date. They are now indicating that the house will not be finished until Feb 2022. This represents a 4-5 month delay from what they had originally told me just 3 months ago. I realize there is a lumber shortage but that does not excuse the need to manage client expectations when they place their deposit. It was well know that there was a lumber shortage when I purchased the home, and I was even told that prices were about to go up because of this. It’s also apparent that other builders have already started construction on lots that were offered to me when I was looking to buy. Hopewell, please understand the impact that these delays have on people’s lives and try to do a better job at managing expectations.

As a reputable builder, I’m optimistic that Hopewell will do everything they can to recover the schedule as much as possible. I will keep this review up-to-date as thing progress.

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Company Response

Thank you for your review. We’re glad you had a great experience with Breann and Carly, and we’re sorry to hear of your frustrations more recently. We know our team has been in contact with you, and that you are discussing the progress of your home regularly with your Customer Liaison. Please let us know if you have any questions or concerns at customerexperience@hopewell.com, or by connecting with your Customer Liaison directly. Thank you again for your review.

Private User
Private User
Private User reviews Calgary, AB
10/10

Excellent service, love my home!

This is my third Hopewell home in 5 years and I just completed my final warranty visit with the team. I was so pleased at how quickly my inquires were responded to and how excellent the service team handled anything that needed to be fixed up from possession. All of the trades were very professional and completed the warranty work with great attention to detail. I'm very happy with my Hopewell home in Mahogany and would recommend the builder to anyone. Thank you for a great experience.

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Company Response

It was a pleasure doing this project for you, thanks very much for the kind review.

Boris in Coaldale
Boris in Coaldale
0 reviews Edmonton, AB
1/10

The whole unit

The house that we bought in Edmonton is falling apart, nails are popping through the drywall, corners are separating, ceiling is sagging down on walls, cracking floor tiles, horizontal and vertical cracks in the drywall, and that is the beginning, the warranty did not want to cover most of the repairs, but when they did some of the work, their trade had ruined the new carpets all over the house, drywall tradesmen never taped or cover the carpets while they applied drywall compound, nor while they were sanding the walls (whole house, not just some areas), painters never covered nor taped the carpets either, while they were painting the walls (whole house, not just some areas), I asked for carpets to be replaced, because prior to the repairs they were new, Hopewell cleaned(Just vacuum) the carpets twice, and Hopewell told me that that is the best that they can do. Carpets are full of drywall compound dust, and that dust is cancerous, my wife and I have to breath that on daily basis, and most important, the repairs are ongoing already for almost a one year and it is not finished yet.

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Company Response

Thank you Boris for taking the time to share your experience. We appreciate you bringing this to our attention and take your feedback seriously.

In light of the Covid-19 situation we do have some outstanding in home repairs and services in queue. When it is safe to do so, a member of our team will be reaching out to coordinate scheduling.
We appreciate your understanding in that it is not our intention to place our service appointments on hold however with guidance and regulations set forth by the Alberta government it is necessary. We look forward to working with you as soon as possible, and we remain dedicated to protecting the safety of our Homeowners and staff as we map out our gradual return to service.

We’d like to invite you to connect with us if there was specific areas you’d like to discuss. Please reach out to questions@hopewell.com and we’d be happy to assist you.

Thank you,

Hopewell Residential

Private User
Private User
Private User reviews Calgary, AB
10/10

great builder

Great company with amazing homes. When considering a great builder, look at Hopewell, they really know their stuff. The best neighbourhoods, best interior design and lots of great design options.

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William in Kamloops
William in Kamloops
0 reviews Kamloops, BC
0/10

Mahogany Laned - MAJOR CONSTRUCTION DEFECTS LED TO MOULD

My wife and I purchased a Sabal/Hopewell home in Mahogany - Calgary in 2014. We dealt with the Hopewell through 1-year workmanship warranty with notable and inconvenient repairs throughout the home.

In late September 2018 we noticed mould on an exterior wall and engaged both Hopewell and the warranty provider. The process has been horrendous. The repairs and mould remediation have consistently taken longer than articulated, were attempted without proper permitting by the City, and have resulted in our home being uninhabitable for over a year. Hopewell has consistently pressured our family by financial and other means to accept work despite failure to follow industry established procedure and best practices to avoid further endangering our family. Our home is not currently in a state to sell or live in, despite our best efforts.

It is my opinion that a new home builder should be evaluated largely based on warranty and customer service, which extends long after the sales and construction phases. I would not recommend Hopewell for these reasons.

3 of 3 people found this review helpful.
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Kelsey and Joel Fischer in Calgary
Kelsey and Joel Fischer in Calgary
1 review Calgary, AB
10/10

Happy Hopewell Homeowners!

I cannot begin to express how happy my husband and I are with the service we have received from everyone with Hopewell Residential, in particular, with Chalsey Bugeaud and Rachel Scott.

From the moment we walked in to the showhomes they host, we knew we were home. They both made us so comfortable and answered every single little question that came up from us as first time home builders. We both remember leaving our first appointment with Chalsey grinning ear to ear.

People have asked us if the process of building has been stressful and our answer is always a resounding NO! Everything about the process has been so easy, fast, efficient and informative.

Chalsey and Rachel are an incredible team and we feel lucky to have had the opportunity to build our first home with them and Hopewell Residential. We have already recommended them to so many of our friends, family and colleagues due to the wonderful experience we have received.

Thank you Chalsey and Rachel! We are so in love with our new home and you both played a huge part in bringing it to life!!!

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Company Response

Hi Kelsey and Joel,
We are so happy to hear how much you love your Hopewell home, and how easy and fun the process was! Nothing makes us more proud than receiving such wonderful feedback from our homeowners :) Thank you so much - we hope you enjoy every moment in your beautiful new home! We will pass your praise along to Chalsey and Rachel - they truly love what they do!

beachlover in Calgary
beachlover in Calgary
1 review Calgary, AB
10/10

Excellent experience in a beautiful community!

I moved in last summer and couldn't be happier. I was given a great recommendation by the sales team for the lot that I'm currently on and didn't realize how much I'd love this location. Mahogany is beautiful overall, but this lot looks over greenspace and is close to the beach club. It was a fantastic recommendation and I appreciated the sales team understanding of my needs from the beginning. The build was fantastic with a construction supervisor who took a lot of time and extra care to ensure I knew what was happening at every point and answered all my questions.

Now that I have moved in, the service and warranty team is taking care of me. I had an issue with my dishwasher, due to a manufacturer defect, and it was fixed the very next day!

Overall I couldn't be happier with my decision to buy AGAIN in Mahogany and through Hopewell. This is my third Hopewell home and I'd certainly recommend them to anyone looking for a quality home in a community that couldn't possibly offer more!

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Company Response

Our team here at Hopewell is thrilled to hear such great feedback! We are always focused on ensuring that the the sales and home building process is as stress-free and fun possible. We are proud to have created a fantastic experience for you in Mahogany! Sounds like you've found the perfect place to call home.

Kara
Kara
1 review Oakville, ON
10/10

New Home

We had a great experience with Hopewell from beginning to end. Our sales team was thorough, and hilarious. The construction team was on time and diligent, and the after care was the best we have had. We have built a few times, and what we now know is that every home will have little issues. It is all about how that is dealt with that makes the experience a positive one. Highly recommend!

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Company Response

Thank you Kara! we are thrilled that you are living happy in your Hopewell Home. Thank you for taking the time to share your review

Jason in Calgary
Jason in Calgary
1 review Calgary, AB
10/10

Condo in Sandgate

We purchased our first condo in Sandgate and from the time we walked through the door we know we chose the right builder. The sales staff were extremely knowledgeable on the product, the process and the over all construction. it was seamless!
The possession process was so GREAT! The Site Supervisor met us at the front door and was really excited to show us around the building not leaving out one detail. Wow! who does that anymore?
Our suite was immaculate and we did not have any deficiencies. It was Perfect! The move in process was so easy. Having two elevators was a great idea added in this building. Having the gym in our building is fantastic, saved us money on a membership too. The lake club is within walking distance and we go there almost every weekend to meet new people and just hang out on the beach. We even have a lending Library. Not one detail was left unturned. The suite numbers for each unit were well appointed.
Koodo's to Colin and his team on a job well done.
We can hardly wait for the other building to be finished and enjoy the Great lawn and BBQ area next spring.

I would highly recommend Hopewell as a preferred Multi-Family builder.
if I could rate them higher I would!!

1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hopewell Residential

At Hopewell Residential, we make smart, stylish homes attainable for the modern family.

With Hopewell, you’ve found a partner that truly gets you. No one else can deliver a home that so perfectly balances your style with both your budget, and the way you want to live.

Come on in. We’re the official builder of “one visit and you’ll just know.”

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