One of the worst customer service ever received..They try to pass one year time frame and will extend pending things till end and one year is gone every thing is over. 1)One of the wall needs to be fixed their rep told me they will do everything at annual inspection. They send Drywall guys to fix it and when it came to paint ..Rep said we dont paint walls .. I said where is my fault it was your fault when house was built it was there ...he said you have to pay from your pocket ...why should i 2 ) It took them to install just one Garage door minimum of 1.5 years 3) Garage concrete started chipping out less then a year. Water stands on one corner of garage and winter it becomes slippery ...No solution only excuses 4)siding came off from one side of the house. I sent couple emails to them recently no replies to them.
- Approximate cost of services:
- $593,000.00
- Company Response
Thank you for sharing your comments and concerns about your home. We appreciate your feedback and take all homeowner feedback seriously.
We were glad to have the opportunity to discuss your concerns with you during previous meetings, and subsequently promptly addressed each issue within the acceptable performance condition as set out in the Construction performance guide for new home warranty in Alberta.
In particular, the water pooling and concrete pitting mentioned above were reviewed, tested and deemed within acceptable performance condition as set out in the Construction performance guide for new home warranty in Alberta. We were also able to complete siding repairs in June 2023, which we hope addressed your concerns.
We understand the inconvenience caused by the temporary garage door that was installed due to Alberta-wide supply chain challenges. We know temporary measures are not ideal, but we are pleased that we were able to successfully install your permanent garage door this summer.
Our commitment to all homes’ optimal performance remains steadfast, and our teams are available and responsive for any further assistance. Please note that we are not able to engage in any further conversations on social media or public websites, but we are more than happy to connect via email or phone. Please contact customerexperience@hopewell.com with any additional questions or feedback.
Thank you, on behalf of Hopewell’s Customer Experience and Warranty teams.