Hb Pools

Swimming Pools, Spas & Hot Tubs
Ottawa ON K4A 0G2
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92%

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Reviews for Hb Pools

Average customer rating:
9.3 10 (72 reviews)

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Private User
Private User
Private User reviews Nepean, ON
10/10

Pool liner, lights, and return line repair

The price i I put is somewhat approximate. The work they did was excellent done very quick and I had confidence that they could take on any task or anything they came up against. Highly recommend them

Approximate cost of services:
$10,000.00
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Richard
Richard
1 review Ottawa, ON
10/10

Great Service

HB pools has excellent service, and extremely knowledgeable and friendly staff. I had a new pool liner installed, the price they quoted, was the price I paid. They did a extremely thorough job (pool walls cleaned meticulously, all cracks were filled it looked like a new pool). They promptly returned to remove one small wrinkle in the new liner, and assisted with removal of a jammed inlet eye (at closing) at no additional cost. This company company does not nickel and dime the customer they are looking to have long term customers.

Approximate cost of services:
$9,000.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Ottawa, ON
1/10

Pool Closing

Disappointing experience. My husband passed and always looked after our pool. A friend told me about HB Pools so I got them to close my pool. Do not make the mistake I did. Look at their website before booking to get an idea of the cost. They sold me a duck plug system ( 2 plugs and a pipe in the skimmer) for 75$ I wanted my lights removed, they would not remove them and they sunk them to the bottom of the pool with weights and charged me 10$ per weight. They put a jug of antifreeze with a weight on it in my stairs and that was another 20$ The 75$ duck plug system also requires foam in the skimmer which was another $20. My salt cell also needed cleaning. I provided the salt cell cleaning solution and they charged me 15$ for that. I understand them charging me extra if they had to wait for the cell to be clean but it was in the solution as they were putting my safety cover on. So the charge of $425+HST to close my pool turned out to be closer to $600.

I have called other companies in my area that service pools afterwards to compare prices and they are no where near the cost HB Pools charges.

Approximate cost of services:
$600.00
1 of 1 people found this review helpful.
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Company Response

Dear Valued Client,

We sincerely apologize for your recent experience, and after reviewing your case, we recognize that it was wrong to charge for the salt cell cleaning since you provided the cleaning solution. As a gesture of goodwill, we have approved a full refund for the service, including the entire pool closing cost. Please contact us at 613-212-0036 so we can process it promptly.

At HB Pools, transparency is essential, and we regret any misunderstanding about the additional materials needed for your pool closing. While some extra items like the duck plug system or weights are occasionally necessary, we should have communicated these costs more clearly.

Thank you for bringing this to our attention, and we truly appreciate your feedback.

Warm regards,
Client Care Team
HB Pools Inc

Melodie Sorrell
Melodie Sorrell
1 review Limoges, ON
10/10

Sorrell’s pool

Amazing work so far! Cant wait to see the end result. We enjoyed watching our end of day update video on YouTube.

Approximate cost of services:
$88,500.00
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Company Response

Thank you for choosing us and for the positive rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We cannot wait to see the final project!

Jerry
Jerry
1 review Ottawa, ON
10/10

Leak detection

I have a leak in my inground pool
When I approached hb pools for help, I got a prompt appointment and a very helpful and pleasant employee s who scanned the pool liner and plugged the drain at the bottom of the pool.
The likely cause may be the liner itself at the deep end.
If it the liner then I will go with this company to change the liner
I feel I can trust them to do a good job
In addition, they have very pleasant staff and employees

Approximate cost of services:
$500.00
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Company Response

Thank you for the positive feedback, Jerry! We take pride in our work and look forward to providing you with outstanding service and support.

JulieCW in Ottawa
JulieCW in Ottawa
2 reviews Ottawa, ON
10/10

Pool liner replacement

HB pools came and redid my pool liner and replaced some of my outdated pool equipment. They were prompt and professional. Great work ethic. Knowledgeable and efficient. And they are prompt with delivery! My liner was gone and the empty pool was power washed in a day. Then had a brand new salt chlorinator and sand filter installed with all new plumbing installed on another day. Then had them come in on the hottest, most humid day of the year to do sanding and grout work, install my beautiful new liner and fill it with water in one day. We were able to go swimming in record time. Thank you for my beautiful pool. We are getting great comments about how great the water feels and how beautiful the pool is. We love it!

Approximate cost of services:
$15,700.00
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Company Response

We believe that our customers deserve nothing but the best, and we’re committed to delivering just that. We are happy you love the new liner. We must admit, it does look fantastic! Thank you for the great review!

e_bassett
e_bassett
3 reviews Nepean, ON
10/10

Fantastic experience with in-ground pool installation

We had a fantastic experience with HB Pools! It's clear that HB is a family-run business that believes in creating trusting relationships with their customers. From the moment we contacted HB, we were very well taken care of. Everyone on the HB team (office staff, sales, technicians, co-owners) was friendly, knowledgeable, and willing to answer all of our questions and go the extra mile. All parts of the pool installation were well-coordinated and went very smoothly. We're really happy with our in-ground pool and our choice to go with HB. This company knows their stuff and we would not hesitate to recommend them. Thanks to everyone at HB Pools for giving our family a beautiful backyard that we'll be enjoying for many years to come!

Approximate cost of services:
$75,000.00
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Company Response

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us and makes us want to be even better! It makes us happy to know you and your family are truly enjoying the summer season!!

HEATHER
HEATHER
1 review Ottawa, ON
10/10

Major overhaul on pool - liner replacement

It was an emotional rollercoaster securing the right contractor for such an important renovation but HP pools keeps you doubting less and understanding more. Great communication and experienced staff makes this company my go-to. Highly recommend!!!

Approximate cost of services:
$40,000.00
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Company Response

Thank you for sharing your experience with us Heather! We really appreciate it and hope you are enjoying your summer!!

Kathy in Nepean
Kathy in Nepean
6 reviews Nepean, ON
10/10

Pool Opening (first year)

We were fortunate to win a free pool opening at the home show -thank you! Luke completed the opening yesterday, and it was a smooth, professional and pleasant experience! Julie and Dyana (office) were also great.

Approximate cost of services:
$300.00
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Company Response

Thank you for taking the time to leave us some feedback! We hope to see you again soon!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Quick and professional

HB pools has done our pool openings and closings twice now. Im very satisfied with the service. I like how they take care of the pool independently and send a video afterwards describing the work done.

Approximate cost of services:
$450.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hb Pools

HB Pools has been working hard to build a positive reputation amongst our clients. Although we work primarily with the installation, opening, closing and maintenance of residential pools, we do provide services, such as pool openings and pool closings for corporate pools. We take a lot of pride in doing quality work, and our past customers are our best references–their referrals keep us busy all season long.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
Pool Pumps, Heaters, Filters, Automation systems, Safety covers, accessories, chemicals, pool safety covers,
SPECIALITIES
Liner replacement, Leak detection, Pool Restorations, Pool Installations
WEBSITE
https://www.hbpools.com/
YEAR ESTABLISHED
2013
NUMBER OF EMPLOYEES
40
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.