Disappointing experience. My husband passed and always looked after our pool. A friend told me about HB Pools so I got them to close my pool. Do not make the mistake I did. Look at their website before booking to get an idea of the cost. They sold me a duck plug system ( 2 plugs and a pipe in the skimmer) for 75$ I wanted my lights removed, they would not remove them and they sunk them to the bottom of the pool with weights and charged me 10$ per weight. They put a jug of antifreeze with a weight on it in my stairs and that was another 20$ The 75$ duck plug system also requires foam in the skimmer which was another $20. My salt cell also needed cleaning. I provided the salt cell cleaning solution and they charged me 15$ for that. I understand them charging me extra if they had to wait for the cell to be clean but it was in the solution as they were putting my safety cover on. So the charge of $425+HST to close my pool turned out to be closer to $600.
I have called other companies in my area that service pools afterwards to compare prices and they are no where near the cost HB Pools charges.
- Approximate cost of services:
- $600.00
- Company Response
Dear Valued Client,
We sincerely apologize for your recent experience, and after reviewing your case, we recognize that it was wrong to charge for the salt cell cleaning since you provided the cleaning solution. As a gesture of goodwill, we have approved a full refund for the service, including the entire pool closing cost. Please contact us at 613-212-0036 so we can process it promptly.
At HB Pools, transparency is essential, and we regret any misunderstanding about the additional materials needed for your pool closing. While some extra items like the duck plug system or weights are occasionally necessary, we should have communicated these costs more clearly.
Thank you for bringing this to our attention, and we truly appreciate your feedback.
Warm regards,
Client Care Team
HB Pools Inc