Hb Pools

Swimming Pools, Spas & Hot Tubs
Ottawa ON K4A 0G2
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92%

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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
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Best of Award '22 winner 2 timesBest of Award '22winner 2 times

Reviews for Hb Pools

Average customer rating:
9.2 10 (44 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
1/10

Sand filtering into pool

HB pools rebuilt and repaired my pool $14,000 3years ago.Was pleased.
Called this year because of sand in pool. They replaced sand and sand pipe....$500
Sand still filtering in.........would not return phone calls to help me sort the problem out.
Julie ,in office very patient and professional.
Will not use HB again

Approximate cost of services:
$50,000.00
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Company Response

Thank you for the feedback! Did you try the nylon sock trick we mentioned in our voicemail ? Since the issue seems to persist after the recent sand change was completed we'll gladly schedule a team to assess the work completed. We do have record of our scheduling team leaving a message to reschedule technicians but have not gotten a response from you. We're available to help and will gladly review our work. If we made a mistake, we'll correct it.

John in Mississauga
John in Mississauga
0 reviews Ottawa, ON
10/10

Pool pump issue

Today I had two HB Pools technicians come to my residence to diagnose and, if possible, repair my pool pump. The pump had been purchased 4 years ago and was no longer under warranty. They quickly diagnosed a faulty display and control board and replaced it. Not only did they replace it, they also set it up they way I wanted it and tested it to make sure their work solved the problem. At my request, Yannick the technician contacted the manufacturer's representative and explained my situation. As a result of Yannick's call, the manufacturer agreed to cover the cost of the control board, which was a very expensive part (over $300), even though the pump was out of warranty. I could not have asked for more. Just another example of the excellent work and customer service I have come to expect from HB Pools. Today, as always, I felt like a valued customer. Would recommend this company and Yannick without hesitation.

Approximate cost of services:
$145.00
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Company Response

Thank you so much for taking the time to review our service offering ! Our technicians love to know about the good work they do.

Suketu
Suketu
1 review Ottawa, ON
10/10

Pool service

Friendly and professional. First time using this company and it will not be my last. Got a call before arrival and knock on the door when the job was done. Whole company from Luke and all have been great to deal with. It certainly made my decision worth repeating again! Thank you!

Approximate cost of services:
$152.00
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Company Response

Thank you so much ! we'll see you soon for the opening of the pool :)

Kevin in Grande Cache
Kevin in Grande Cache
0 reviews Limoges, ON
10/10

HB Pools cares about their customers

HB Pools technicians went above and beyond to solve my pool pumps electrical problem. They took the time to walk me through the problem and also gave me a crash course on problem solving other potential issues and regular maintenance...all while fighting the worst mosquitos in the Ottawa Valley, thanks again HB!

Approximate cost of services:
$300.00
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Company Response

Kevin thanks so much for the review ! Glad we were able to help!

gretar.
gretar.
1 review Ottawa, ON
10/10

Pool opening

Very efficient and pleasant technician. Very knowledgeable. He phoned ahead to let me know he was on his way.
He explained that we needed a new filter, which I shall purchase from HB
pools. Thank you.

Approximate cost of services:
$285.00
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Company Response

Thank you ! who was the technician that helped you out ? We'd love to know so we can let him know he did a good job :)

Susan in Brampton
Susan in Brampton
0 reviews Brampton, ON
10/10

Great services: safety cover, repairs, opening and closing services

HB Pools provides a wonderful service complete with video feedback. Amy and the team opened our pool again this season, removing the safety cover, installing our grab bar, cleaning accumulated debris, applying initial shock treatment and salt, starting up the pool equipment, backwashing and adding water as needed. After 3 visits, our pool was swim ready!

Amy and the team are so cheerful, thorough, efficient, clean and informative - they are a pleasure to deal with. We look forward to their visits!

Approximate cost of services:
$864.00
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Company Response

Really happy you enjoyed the service ! Denis and Amy love to hear the positive feedback on their pool maintenance services :)

Private User
Private User
Private User reviews Toronto, ON
10/10

open pool

Great Service! Both over the phone staff and the team opening the pool are supportive and patient. I have used Hb Pools for 4 years now. It is good to have them in Orleans.

Approximate cost of services:
$475.00
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Company Response

Thank you for the review ! When you give us a call this year, Diana and Dan are now part of our team and will be available to help answer questions. See you soon !

SHindles
SHindles
1 review Russell, ON
8/10

Pool opening

Efficient opening of the pool. Minimal interaction required with the pool owner. Video record of the work done provides comfort that all the steps were covered. Digital record of invoice and payment adds to the requirement for social distancing.

Approximate cost of services:
$300.00
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Company Response

Thanks for taking the time to review the opening service! Hope you have a great swimming season :)

C Dummitt
C Dummitt
0 reviews Ottawa, ON
10/10

Great customer service and knowledge of products

I want to thank Hb Pools for doing an amazing job once again!
This is our 8th year using Hb Pools and it was time for our salt system to be replaced. They not only checked the system first to be sure it needed to be replaced but showed us where it was broken and brought the part with them. I did not have to wait for shipping, another service call or the product not being in stock especially during a pandemic.
Our service technician was very friendly, patient and knowledgeable about the rest of my questions about pool covers and duck plugs.
I would highly recommend Hb pools for all of your parts and service needs.

Approximate cost of services:
$1,500.00
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Company Response

Mme Dummitt, thank you ! Our technicians really appreciate the feedback and we look forward to helping you for many more years .

Mark
Mark
0 reviews Ottawa, ON
10/10

Pool opening

A big thank you for coming over to open the in-ground pool. The team was on time, efficient, and provided some valuable tips. Highly recommended for opening and closing your pool.

Approximate cost of services:
$250.00
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Company Response

Thanks Mark! Make sure to pre-schedule your 2021 pool closing. Send us a quick email when you have a chance :)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hb Pools

HB Pools has been working hard to build a positive reputation amongst our clients. Although we work primarily with the installation, opening, closing and maintenance of residential pools, we do provide services, such as pool openings and pool closings for corporate pools. We take a lot of pride in doing quality work, and our past customers are our best references–their referrals keep us busy all season long.

Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.