Hb Pools

Swimming Pools, Spas & Hot Tubs
Ottawa ON K4A 0G2
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92%

This is the average rating based on homeowner reviews.
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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
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Best of Award '22 winner 2 timesBest of Award '22winner 2 times

Reviews for Hb Pools

Average customer rating:
9.2 10 (44 reviews)

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cgreen in Ottawa
cgreen in Ottawa
2 reviews Ottawa, ON
10/10

pool Maintenance

Shout out to the great team at HB Pools who opened our pool (early!) and made return visits to clean it, balance the water, and get it crystal clear for swimming! Thank you for taking great care of us :)

Approximate cost of services:
$109.00
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Company Response

Thank you ! We appreciate your business, Glad you enjoyed the Swim-Ready opening service.

Private User
Private User
Private User reviews Osoyoos, BC

First Review

10/10

Pool opening

The notifications system HB uses is hugely helpful, not just to remind of the service date, but for ore-booking opening and closing.

Xavier was the technician today, and he gave a sense of confidence in his ability and knowledge. His personality is very easy going and he is easy to talk to. Great experience!

Approximate cost of services:
$282.00
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Company Response

really glad you enjoyed the notifications and we'll make sure Xavier knows you sent him some awesome feedback today! Be on the lookout for additional scheduling features you'll really enjoy.

john in Ottawa
john in Ottawa
1 review Ottawa, ON
10/10

Service

Great communication throughout, from booking to on site service.
Shout out to the two technicians who provided service, they were both very professional and polite.

I have used this service for 6 yrs (twice per year) without complaint and would not hesitate to use them again.

cheers

john

Approximate cost of services:
$300.00
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Company Response

That's awesome thank you John ! We appreciate the feedback and glad you enjoyed having out techs onsite.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Our technician Josue was awesome!

Our technician Josue was awesome. He was very knowledgeable and friendly. He did a fantastic job and I would definitely recommend HB pools. I love that they do a video to show you what they have done.

Approximate cost of services:
$100.00
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Company Response

So cool ! We'll make sure he knows you appreciated his work. Glad you pointed out the videos as well. It's something we do for every service completed on site regardless of the service type. See you soon !

Private User
Private User
Private User reviews Ottawa, ON
10/10

Opening of inground pool

Hb Pool came on time called ahead to do our pool opening. as usual. Great service we can't ask for a better company. We get respect we can ask questions and nobody is offended from us asking. I get an answer for everything I need to know....I switched a few years ago to HB pool and never went back..... I never knew what I was missing until I changed company. They upgraded my pool and it looks amazing. they check everything when they open and close the pool....they actually care.

Thank you again HB Pool....

Approximate cost of services:
$45,900.00
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Company Response

Thank you so much ! We'd love to know which technician helped you out today so we can thank them for their service :)

Sonia and Sylvain Brisebois
Sonia and Sylvain Brisebois
1 review Ottawa, ON
10/10

Pool start up

Exceptional service. I called to have my pool lights installed and pool cleaned and two days later a team of two were at my home. It was raining but Amy and Denis were smiling. They cleaned the pool and emailed me a video explaining the completed work.

Approximate cost of services:
$169.00
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Company Response

Thank you so Sonia ! We printed your review for our technicians to see today and were thrilled to see this :)

Mojgan in Ottawa
Mojgan in Ottawa
1 review Ottawa, ON
10/10

Excellent Service

Marco from HB pools went above and beyond to make sure my concerns were addressed and our pool was running.
He was patient, caring, and attentive. He stayed as long as it was needed to fix the problem and to make sure everything is taken care of.
He taught me how to use the tools and never got tired of my questions as a new pool owner.
Thank you very much Marco. You are a great asset to your team and HB pool company.

Approximate cost of services:
$249.00
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Company Response

Morgan thank you ! Marco is going to see your review when he starts again this year and will be thrilled to see this.

Private User
Private User
Private User reviews Hamilton, ON
0/10

Bad Company

Simply needed help opening our pool, said they would. Paid 800$ expecting that and chemicals for the summer. They dropped off unnecessary chemicals for our chlorine pool. Called and asked for the correct items, and they switch salt they had left, for chlorine tablet, but didn’t replace other incorrect items. After finally getting someone on the phone, we’ve been removed from the email list and still have chemicals we don’t need and an unopened pool. Safe to say I’m not happy and would highly recommend you find help anywhere else BUT HBPools.

Approximate cost of services:
$800.00
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Company Response

We're sorry to hear that! Mistakes certainly happen and when brought forward respectfully we will go above and beyond to fix our errors. Early in the season is always the worst time to get a hold of us on the phone which is why we encourage homeowners to send 1 email. We go through them from oldest to newest, always. We Hope you found a great team to service your pool.

Francis in Toronto
Francis in Toronto
0 reviews Ottawa, ON
10/10

In-Ground Pool Repair

Over the winter my pool stairs cracked and the pool lost about 2 foot of water. The pool is 16yrs old so a new liner was needed which I wasn't surprised. My insurance company (COSECO) covered about half of this cost. After they remove the liner we discover that the skimmer had been leaking since day one and needed to be replaced as well as a portion of the wall in front of it. All in all this crew did an amazing job, very professional. The quote I got from them was in-line with the other 2 quotes I got but prefer to keep business local to me. Thank you so much.

Approximate cost of services:
$18,000.00
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Company Response

Francis Thank you for the kind review! If you're ever stuck in a scenario like his, it's important to know specifically what your home insurance company will cover. Before contacting a pool restoration company, always double check coverage documents .

MDussault in Gloucester
MDussault in Gloucester
1 review Ottawa, ON
10/10

Pool opening

The team of two men were very professional and thorough in opening our in-ground pool - Great job!

We highly recommend HB Pool for all your pool needs. We also highly recommend them for backyard pool designs/implementation.

Approximate cost of services:
$384.00
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Company Response

Thank you so much Mme Dussault. It's true most many of our service Clients aren't aware we originally started off as an installation company and can help with design and build as well.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hb Pools

HB Pools has been working hard to build a positive reputation amongst our clients. Although we work primarily with the installation, opening, closing and maintenance of residential pools, we do provide services, such as pool openings and pool closings for corporate pools. We take a lot of pride in doing quality work, and our past customers are our best references–their referrals keep us busy all season long.

Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.