Repair Care

Thank you for your review Phillyto. We are so pleased to provide you with a resolution that shows we care, that you are a very valued client and that we stand behind our work. Most importantly, you were able to experience the RepairCare quality of service we stand behind. At RepairCare we want to be fair, professional and ethical at all times, keeping customer service at the forefront of all we do. Going above and beyond when we can. Sometimes we don't get it right but we are committed to making it right. Thank you for letting us know that we are on the right track and that you would recommend us to your family and friends. We invite you to call us for all your future repairs needs Pillyto.

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, JennAir, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking

To service you better, we have extended our services to include plumbing, electrical and HVAC.

Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,

RepairCare Customer Service Team

Thank you for your review. Customer service is at the forefront of all we do and we are so pleased that you experienced the RepairCare quality of service we stand behind. We understand that having something broken in your home can be very stressful, frustrating and costly and you need it fixed as soon as possible. Providing same day or next day service is something we always strive for. It is company standard to provide service that is friendly, professional and courteous. We required that all our technicians act in a manner that is ethical and lets you know that you are valued, that we appreciate your business and provide the RepairCare quality of service we stand behind. Thank you for letting us know we are achieving our goals. We invite you to call us for all your future repairs needs Steven.

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, JennAir, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking

To service you better, we have extended our services to include plumbing, electrical and HVAC.

Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,
RepairCare Customer Service Team

Customer is correct in that we did not show up twice. However he did not mention that we called 4 times for the first appointment and we got no answer. When the customer called the office to find out why we were not there we told him that the technician tried to call 4 times and since there was no answer the technician moved on to the next job. The customers call came in around 11:20. He said he had to leave by noon. We tried to get a hold of the technician but he was no longer in the area and the customer said he needed to leave by noon and could not wait so we rescheduled the appointment for 2 days later. On the day of the second appointment we were notified by the technician that he was on his way to the clients home and his truck broke down which he ended up having to be towed. Once we were notified at the office we immediately contacted the client to let him know. We apologized as this was not something we had control of, offered a reduced fee for his patience but customer would have none of it. He became very upset, kept cutting the booking agent off and would not listen to anything we had to say and then hung up on the booking agent. The customer did not allow us to offer a resolution. At RepairCare we always keep customer service at the forefront of all we do. Sometimes we don't get it right but we are committed to making it right. We value each and every one of our customers and will go above and beyond when we can. Unfortunately, this customer did not give us the chance to let him know how valued he is and that we are here to help.

Thank you for your review. We do our best to provide timely, competent and efficient service. We want to always provide service in a friendly, professional manner always keeping you (the customer) at the forefront of all we do. We understand how frustrating it can be when things don't work. We do not want to add to the problem, we are here to make it as stress-free as possible. So glad to know that you experienced the RepairCare quality of service we stand behind. We invite you to call us for all your repair needs.

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, JennAir, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking

To service you better, we have extended our services to include plumbing, electrical and HVAC.

Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,

RepairCare Customer Service Team

Thank you for your review Steven. Customer service is at the forefront of all we do and I am so pleased that you experienced the RepairCare quality of service we stand behind. We understand that having something broken in your home can be very stressful, frustrating and costly and you need it fixed as soon as possible. Providing same day or next day service,giving you options and providing maintenance tips are some of the ways that make us stand out as one of the top appliance repair companies in the industry. All our technicians are amazing. They will go above and beyond, giving you tips on how to run and maintain your machine to prolong its life. They will let you know if your machine is worth fixing or not and give you to option to go forward or decline the repair. So you are in control. It is company standard to provide service that is friendly, professional and courteous. We required that all our technicians act in a manner that is ethical and lets you know that you are valued, that we appreciate your business and provide the RepairCare quality of service we stand behind. Thank you for letting us know we are achieving our goals. We invite you to call us for all your future repairs needs Steven.

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, JennAir, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking

To service you better, we have extended our services to include plumbing , electrical and HVAC.

Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,
RepairCare Customer Service Team

Thank you for your review Tracey. Providing a high level of quality, professional and efficient service while keeping customer service at the forefront of all we do is the goal of our organization. We want to be part of the solution and make your repairs as stress-free as possible. Thank you so much for letting us know you are a repeat client. It let's us know that we are on the right track. We invite you to call us for all your future repairs needs.

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, JennAir, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking

To service you better, we have extended our services to include plumbing, electrical and HVAC.

Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,
RepairCare Customer Service Team

Thank you for your review Happy. We understand that having something that needs repairing in your home can be very stressful, frustrating and costly especially when you are having a dinner party! We are here to help. We like to say "Don't pull your hair, call RepairCare!" ? At RepairCare, we do our best to provide same day or next day service and to work around your schedule the best we can. I am so pleased that we were able to provide service within the hour! WOW!! All our technicians are amazing. They will go above and beyond, giving you tips on how to run and maintain your machine to prolong its life. We are happy to know that you would recommend us to a friend of family. Happy, we invite you to call us for all your future repairs needs.

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, JennAir, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking

To service you better, we have extended our services to include plumbing, electrical and HVAC.

Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,

RepairCare Customer Service Team

We are very disappointed with this customer. At RepairCare we work very hard to be fair, professional and ethical always keeping customer service at the forefront of all we do. The customer service Manager has been dealing with the customer back and forth to come to a resolution that would be a win win for everyone. She had made arrangements for the technician to go back at no additional charges for the return visit or the labour. As she was going to be out of the office for the week, she had left instructions with the office to call the client to book the return visit. There was a communication breakdown between the client and the office and the visit did not take place. Upon returning to the office, the Customer Service Manager had made note to do the follow up with the client to make sure that all went well with the return visit and the issue had been resolved. The Customer Service Manager was told that no visit had taken place and the customer was extremely dissatisfied with our company and posted a bad review. The Customer Service Manager apologized for the miscommunication with the office and reiterated that arrangements have been made with the technician to make a return visit at no additional charges for the return visit or any additional labour required to fix the issue. If parts were required the parts would be additional. At that time the customer did not schedule a return visit, said he would think about it and speak to his tenants. He also agreed to revise his review as he was satisfied with the resolution that was given. He was given a written guarantee that arrangements have been made for the technician to return at no additional charge other than parts (if needed). We agree that sometimes the company doesn't get it right, but we are committed to making it right. We do not guarantee that we would give you the resolution you want but we do guarantee that we would do our best to be fair, professional and ethical. It has been over a week and customer has neither scheduled a return visit or revised his review. Very disappointing.

That's awesome. Thank you for your review Deinarson. Customer service is at the forefront of all we do. We understand that having something broken in your home can be very stressful, frustrating and costly and you need it fixed as soon as possible and having to work around the technician's schedule can add to the stress. We want to be part of the solution and make your repairs as stress-free as possible. Providing same day or next day service, workign around your schedule and providing maintenance tips are some of the ways that make us stand out as one of the top appliance repair companies in the industry. I am so pleased that you experienced the RepairCare quality of service we stand behind. Thank you so much for letting us know. We invite you to call us for all your future repairs needs.

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, JennAir, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking

To service you better, we have extended our services to include plumbing, electrical and HVAC.

Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,
RepairCare Customer Service Team

Thank you for your review. Providing a high level of quality, professional and efficient service while keeping customer service at the forefront of all we do is the goal of our organization. All our technicians are amazing. They will go above and beyond, giving you tips on how to run and maintain your machine to prolong its life. They will let you know if your machine is worth fixing or not and give you to option to go forward or decline the repair. So you are in control. It is company standard to provide service that is friendly, professional and courteous. We required that all our technicians act in a manner that is ethical and lets you know that you are valued, that we appreciate your business and provide the RepairCare quality of service we stand behind. Thank you for letting us know we are achieving our goals. We invite you to call us for all your future repairs needs.

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, JennAir, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking

To service you better, we have extended our services to include plumbing , electrical and HVAC.

Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,
RepairCare Customer Service Team