Repair Care

Thank you for your review Pat. At RepairCare customer service is at the forefront of all we do. We value each and every one of our clients. It is our company standard to provide service that is friendly, professional and courteous. We required that all our technicians act in a manner that is ethical, lets you know that you are valued, that we appreciate your business and to provide the RepairCare quality of service we stand behind. All our technicians are amazing. They will go above and beyond, giving you tips on how to run and maintain your machine to prolong its life. They will let you know if your machine is worth fixing or not and give you to option to go forward or decline the repair. So you are in control. Thank you for letting us know we are achieving our goals. We invite you to call us for all your future repairs needs Pat.

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking

To service you better, we have extended our services to include plumbing, electrical and HVAC.

Thank you for choosing RepairCare Pat. We appreciate your business.

Sincerest Regards,

RepairCare Customer Service Team

Thank you for your review and thanks for letting us know about your experience with our company. Customer service is at the forefront of all we do. It is our company standard to provide friendly, efficient service. We required that all our technicians act in a manner that is fair, professional and ethical at all times. Going above and beyond when they can. They will even give you tips on how to run and maintain your machine to prolong its life. Thank you for letting us know we are achieving our goals. We invite you to call us for all your future repairs needs St. We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC. Thank you for choosing RepairCare. We appreciate your business. Sincerest Regards, 
RepairCare Customer Service Team

Thank you for your review, Jill. We always try to provide same day or next day service. At RepairCare, we understand that having something that needs repairing in your home can be very stressful, frustrating and costly. We are here to help. Customer service is at the forefront of all we do. Providing fast, friendly and efficient service is just one of the ways in which we show we care. At RepairCare, we strive to be fair, professional and ethical at all times. Giving full disclosure of our pricing is something we at RepairCare take very seriously. We want to be upfront at all times so there are no surprises on the cost of the repair. We value each and every one of our clients and work hard at being part of the solution and not the problem. At RepairCare we like to say "Don't pull your hair, call RepairCare!" Thank you for letting us know we are reaching our goals, Jill. We invite you to call us for all your future repairs needs.

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, JennAir, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking

To service you better, we have extended our services to include plumbing, electrical and HVAC.

Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,

RepairCare Customer Service Team

This review is very dishonest as most of the information is not accurate. The notes on file from the technician states that he checked the unit with no load, spin ok. Checked the components, nothing is loosen. Can not do anything with the repair. Customer will call Samsung to get the authorized agent to double check. If can prove they can fix this problem, will refund the service fee to her. Nothing is mentioned about a faulty design in the diagnosis. Our invoice states that if they can prove they can fix the problem we would refund. We received their invoice from ARS that shows the diagnosis and a part was required but no repair took place. There is no proof that their diagnosis and part replacement would repair the appliance. When the Customer Service Manager received the invoice they were asked to send the invoice to show the repair was completed. We confirmed with ARS that no repair was completed. We received a call from the customer to say they expected a refund. After receiving the message, we reviewed the file and saw that the customer could interpret a diagnosis saying they could repair could be proof that they can fix it. We called both numbers on file and left a voice message for both of them to call the office. We were calling to let them know that we appreciate their business and was processing a refund. They never returned the call. The Customer Service Manager called a few days later as we did not receive a call back. When we spoke to the customer they said they never received the calls. We have the recordings to show that we did call and leave a message. They were also sent a follow up email to confirm they were getting a refund. They were also sent an email a few days later to confirm the refund has been processed. At RepairCare we stand behind our work and we strive to always be fair, professional and ethical at all times, keeping customer service at the forefront of all we do. Going above and beyond when we can. Sometimes we don't get it right but we are committed to making it right. We did everything we could to make it right with this client. Words cannot express how disappointed we are in this customer.
They have used us 3 times before, knew how great we are, did not respond to us during the problem resolution, said they did not receive a refund when they did and posted a bad review. To make matters worse they said ARS is cheaper when the invoice the sent us quoted the same diagnostic fee that we charge. We know from our other clients that ARS in fact is not cheaper. Our flat fee is very competitive and protects our clients and give them the peace of mind that no matter how long the repair takes, they will not have to pay more.

That's awesome Ric. Thank you for your review. We are so pleased you were happy with the service provided. At RepairCare, we strive to be fair, professional and ethical at all times, keeping customer service at the forefront of all we do. Going above and beyond when we can with both our office staff and technicians. We understand that having something that needs repairing in your home can be very stressful, frustrating and costly. We are here to help. We want to be part of the solution and not the problem. We like to say "Don't pull your hair, call RepairCare!" ? Thank you for letting us know that you experienced the RepairCare quality of service we stand behind. We invite you to call us for all your future repairs need.

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, JennAir, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking

To service you better, we have extended our services to include plumbing, electrical and HVAC.

Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,

RepairCare Customer Service Team

That's Fantastic! Thank you for review and letting us know about your experience with our company. We are so delighted to know that all our hard work and effort to be an exceptional repair company is recognized. Customer service is at the forefront of all we do either at the office or in your home. We value each and every one of our clients and work hard at being part of the solution and not the problem. At RepairCare we like to say "Don't pull your hair, call RepairCare!" We strive to be fair, professional and ethical at all times. Thank you for letting us know we are reaching our goals. We invite you to call us for all your future repairs needs.

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, JennAir, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking

To service you better, we have extended our services to include plumbing, electrical and HVAC.

Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,

RepairCare Customer Service Team

That's awesome David. Thank you for your review. Campbell is an amazing technician and we are lucky to have him as part of our team. He exuberates the core values at RepairCare. He is friendly, professional and ethical. He keeps customer service at the forefront of all he does and goes above and beyond when he can. We are so pleased that you experienced the RepairCare quality of service we stand behind. Thank you so much for letting us know David. We invite you to call us for all your future repairs need.

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, JennAir, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking

To service you better, we have extended our services to include plumbing, electrical and HVAC.

Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,

RepairCare Customer Service Team

Thank you for your review Linda. We would love to take credit for your wonderful recommendation but unfortunately, this is not our company. I'm so sorry but we are not associated with Shock Doctors. We invite you to call us for your future appliance repairs. We would be happy to serve you.

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, JennAir, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking

To service you better, we have extended our services to include plumbing, electrical and HVAC.

Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,

RepairCare Customer Service Team

Thank you for your review. At RepairCare we want to be fair, professional and ethical at all times, keeping customer service at the forefront of all we do. Going above and beyond when we can. Sometimes we don't get it right but we are committed to making it right. A.Mc thank you so much for giving us the opportunity to make it right. As a company, we stand behind the work we do. Pleased to know that the technicians diagnosis was right as you ordered the part and was able to repair it yourself. We not only stand behind the quality of work but also the quality of service provided. I am happy to know in the end we were able to make it right and you experienced the RepairCare quality of service I stand behind. Verry happy to know we are out of your bad books (lol). You were an absolute pleasure to deal with during the resolution process. Thank you. A.Mc we want you to know that you are a very valued client and we appreciate your business. At RepairCare, we valued all our clients and will do our best to provide a win-win resolution when we don't get it right. We invite you to call us for all your future repairs need.

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, JennAir, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking

To service you better, we have extended our services to include plumbing, electrical and HVAC.

Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,

RepairCare Customer Service Team

Thank you for your review. Customer service is at the forefront of all we do. It is our company standard to provide service that is friendly, professional and courteous. We required that all our technicians act in a manner that is ethical, lets you know that you are valued, that we appreciate your business and to provide the RepairCare quality of service we stand behind. All our technicians are amazing. They will go above and beyond, giving you tips on how to run and maintain your machine to prolong its life. They will let you know if your machine is worth fixing or not and give you to option to go forward or decline the repair. So you are in control. Thank you for letting us know we are achieving our goals. We invite you to call us for all your future repairs needs Steven.

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, JennAir, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking

To service you better, we have extended our services to include plumbing, electrical and HVAC.

Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,

RepairCare Customer Service Team