Repair Care

Thank you for you review, Lianne. We are so sorry to hear how you feel and that we were not able to manage your expectations. At RepairCare we are very upfront with our pricing and at the time of booking the appointment our sales team are to let you know the cost of the flat fee for repair and the cost of the service call if you do not go forward with the repair. If this was not done, please let us know. Lianne, our part costs include a 90 day warranty as opposed to the industry standard of only 30 days. It also protects you from unexpected situations that arise such as receiving a wrong/defective part or a part that has failed after the installation. The cost of the technician coming back to remove the old part, the logistics involved in returning the old part, ordering the new part and the return visit to install the part again are all done at no additional cost to you. The quote also includes shipping and handling. We do this to give you the peace of mind and confidence in knowing that RepairCare is taking care of it all for you. Lianne, please know that every once in a while we do experience a glitch with our parts calculator. If you would give us a chance, we would like the opportunity to look into this further. Please give us a call at 888 501-9702 and ask for Tarah. We know that sometime we don't get it right but we are committed to making right.

Best Regards,
RepairCare Team

Thank you for your review, Rose and letting us know about your experience with our company. We are so pleased to know that you received the RepairCare quality of service we stand behind. We know how difficult it is to run a household when something needs repairing. It can be very stressful, frustrating and costly. We want to be part of the solution not add to the problem. Providing fast, efficient service is one of the ways in which we do that. Our technicians are great. They are friendly, professional and knowledgeable. They will go above and beyond when they can to make you feel like the valued client that you are. Thank you for choosing RepairCare, Rose. We appreciate your business. We invite you to call us for all your future appliance repair needs.

Sincerest Regards,
RepairCare Customer Service Team

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC

Thank you for your review Jeff. We are so very sorry to hear how you feel. Unfortunately, we do not have control of when the parts are available. According to our records, as soon as you let us know what was going on, within 2 hours we had another technician out. You were very pleased with the new technician and said that he really knew his stuff. When he went back to install the part, you declined the repairs and said we should pay for part of the microwave instead. As such no parts were ever installed or attempted to be installed. Our records also show that the last interaction we had with you Jeff, was when Tarah responded to your request that we pay for part of the microwave. At RepairCare, we know that sometimes we don't get it right but we are committed to making it right. To make it right, she let you know that we paid the technician for going back, twice and that we will not charge you for the visits, that we processed a full refund for the cost of the parts even though you signed a disclosure form saying that this is a special order part and parts are non-refundable, we reimbursed you for the broken bracket, and would have paid for the technician to come back and install the new bracket had you gone forward with the repair, as the microwave was repairable and did not need replacing. There has been no further communication from you after that. We are sorry that this was not enough for you, Jeff and that we could not manage your expectations.

Best Regards,

RepairCare Team

Thank you for your review AJ and letting us know about your experience with our company. We are so pleased that the technician came on time and did the repairs quickly. At RepairCare, we are a company that understands that having something that needs repairing in your home can be very stressful, frustrating and costly. We want to be part of the solution not add to the problem. Providing fast, efficient service is one of the ways in which we do that. We always try to book for the same day or next day service. Thank you for choosing RepairCare, AJ. We appreciate your business. We invite you to call us for all your future appliance repair needs. We like to say "Don't pull your hair, call RepairCare!"

Sincerest Regards, 
RepairCare Customer Service Team

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC.

Thank you for your review and letting us know about your experience with our company Craig. We are so pleased to know that the technician provided you with the RepairCare quality of service we stand behind. All our technicians are amazing. They are friendly, efficient and will go above and beyond when they can. At RepairCare, we understand the need to have your appliance repaired as quickly as possible. As such, we always try to provide same day or next day service. Thank you for choosing RepairCare Craig. We appreciate your business. We invite you to call us for all your future appliance repair needs.

Sincerest Regards,
RepairCare Customer Service Team

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC.

Thank you for your review, Adam and letting us know about your experience with our company. So pleased to know that you experienced the RepairCare quality of service. It is very important to us that our clients experience great service in a timely and efficient manner. We are a company that understands how frustrating and inconvenient it is when you have a stove that needs repairing. As such we hold our office staff and technicians accountable for providing a high quality of service we stand behind. I am so very sorry about the 15 word limit, Adam. This is a HomeStars requirement. Thank you for taking the time to fill out their survey. We really appreciate your feedback and thank you for choosing RepairCare. We appreciate your business. We invite you to call us for all your future appliance repair needs.

Sincerest Regards,
RepairCare Customer Service Team

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC.

Thank you for your review Jon and for letting us know about your experience with our company. At RepairCare, we strive to be fair, professional and ethical at all times, keeping customer service at the forefront of all we do. Going above and beyond when we can. Thank you for letting us know that are efforts are being recognized. A big applause goes to our technicians. They are amazing. Like you said, they are patient, pleasant and do their best to make you feel like the valued client that you are. Thank you for choosing RepairCare, Jon. We appreciate your business. We invite you to call us for all your future appliance repair needs.

Sincerest Regards,
RepairCare Customer Service Team

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC.

That's awesome. Thank you for your review Glen and thank you for letting us know about your experience with our company. We are very bold about our customer service and very upfront about our pricing. We know that repairs can be very costly and are pleased that we can offer our clients a flat fee for the repairs. Our technicians are amazing. They are friendly, efficient, and knowledgeable and will go above when they can. So pleased that you experienced the RepairCare quality of service we stand behind. Thank you for choosing RepairCare Glen. We appreciate your business. We invite you to call us for all your future appliance repair needs.

Sincerest Regards,
RepairCare Customer Service Team

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC.

Wow!! That's amazing. Thank you for your review and letting us know your experience with our company. So pleased we were able to provide service for you so quickly. At RepairCare, customer service is at the forefront of all we do and we will go above and beyond when we can. We understand how difficult, frustrating and inconvenient it is when you have a broken appliance. We work very hard to be part of the solution not add to problem. Thank you for letting us know we are achieving our goals. Thank you for choosing RepairCare. We appreciate your business. We invite you to call us for all your future appliance repair needs.

Sincerest Regards,
RepairCare Customer Service Team

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermadore, Whirlpool, Miele, Sub-Zero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC.

WOW!! Thank you for your review and for letting us know about your experience with our company. Customer service is at the forefront of all we do. We always do our best to provide fast efficient service. Thank you for letting us know you are on the right track. All our technicians are really great.They are friendly, efficient and will go above and beyond when they can. So pleased that you experienced the RepairCare quality of service we stand behind. Thank you for choosing RepairCare. We appreciate your business. We invite you to call us for all your future appliance repair needs.

Sincerest Regards,
RepairCare Customer Service Team

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC.