Thank you for your review Jeff. We are so very sorry to hear how you feel. Unfortunately, we do not have control of when the parts are available. According to our records, as soon as you let us know what was going on, within 2 hours we had another technician out. You were very pleased with the new technician and said that he really knew his stuff. When he went back to install the part, you declined the repairs and said we should pay for part of the microwave instead. As such no parts were ever installed or attempted to be installed. Our records also show that the last interaction we had with you Jeff, was when Tarah responded to your request that we pay for part of the microwave. At RepairCare, we know that sometimes we don't get it right but we are committed to making it right. To make it right, she let you know that we paid the technician for going back, twice and that we will not charge you for the visits, that we processed a full refund for the cost of the parts even though you signed a disclosure form saying that this is a special order part and parts are non-refundable, we reimbursed you for the broken bracket, and would have paid for the technician to come back and install the new bracket had you gone forward with the repair, as the microwave was repairable and did not need replacing. There has been no further communication from you after that. We are sorry that this was not enough for you, Jeff and that we could not manage your expectations.