Pacesetter Homes

BUYER BE WARE!!!!!
Pacesetters higher standard base features was a drawing point for us, we loved the high ceilings and nicer details. We picked a lot, picked the house, had a great time at design Q. All was well.
Until it was time to actually do something.
We were told six-eight months. We planned it out perfectly for an 8 month move in date.
We didn’t get possession until over 10 months. We couldn’t lock in interest rates until it was finalized, so they went up three times, we were renting and ended up paying extra because we couldn’t confirm a move out date.
But things happen, Alberta weather can even unpredictable. We understood.
Throughout the building process we had to point things out that weren’t done correctly, often. We had a “yes man”. He would tell us everything was good, all the addendums were a go, to find that was not the case and we needed to ask multiple times. Even come move in day, we were pointing out things that were not finished. He promised our natural gas line would be done by move in day... it was not. We found out later that it was not put in on time, so we had to pay separately for it.
Nothing is prefect and we understood that, we were just happy we finally have the house.
Then a day or so after we move in, I go downstairs and find the dishwasher was not hooked up properly and our entire basement was covered in water. Thankfully it is unfinished, but a lot of our belongs were soaked and I had to book yet another day off work so someone could come back and install in properly.
When the gas fire place was on, there was always a smell of gas... which is normal at first. But it wasn’t going away. The smell would stay and be quite strong the whole time it was on. I would even have guests questioning it. I called it in, and when someone came to look at it, they mentioned that line was hardly even hooked up and was leaking gas every time we turned it on. He said it was like someone has loosely hand tightened it.
Just recently, I noticed my dryer was not working (or so I thought). I called in to get someone to look at it, fast forward a few days because no one knew was was going on, turns out that the roofers shingled over the vent! Every time the dryer was being used it was going into our attic and causing rotting all around the hole! We waited almost 48, with an open hole in our roof, for someone to fix it. It all had to be ripped out and redone properly.

More days off work, more missed pay because of their negligence.
These are just some of the issues. The list is long.

I’ve brought it up to Pacesetter’s attention and they did fix the issues, but the issues should have never happened. How did this pass their inspection?

Complete lack of attention, and I’m embarrassed to say I bought with them.

Purchasing the house form Pacesetter Homes was an really good experience everyone was always able to help to make this happened. I was more in direct contact with Dev and he was always friendly and helpful during the whole process of the purchase.

Thanks Pacesetter.

Dev from Pacesetter was exceptional in helping us find our new home. He made himself available anytime we needed. As first time homebuyers, he laid out the offer process clearly and how we can challenge for a home that we thought was already off the market. 5 stars

Months and months of correspondence with the Warranty Department was met with inconclusive, "brush away" responses or no responses at all. We understand wholeheartedly that due to Coronavirus, there is a huge backlog on warranty claims--however there has been zero communication to voicemails left at the office as well as through email prior to the shutdowns in AB as well as throughout.

We were told that our claims would be completed in before the winter (November of 2019), then in Spring 2020 (postponed due to the pandemic), then there is radio-silence from there.

Defects that were not the effect of weather (e.g. frost heave of rock columns despite damages appearing prior to the first frost of the year) were claimed to be exactly this.

We will be pursuing alternate routes to attempt to fulfill our new homeowner's warranty claims.

Purchasing our home was a pleasant experience, but once we put our money down, it turned into a very unpleasant experience. We moved into the home and had a couple deficiencies that we have been repeatedly submitting to the Warranty Department. They are impossible to contact. Unfriendly. Unhelpful. We are still living with a cracked countertop that has been in this condition since the first week we moved in. After they finally contacted us, it was to state that they will not be repairing or replacing the countertop (and the supplier will not be either).
So our overall experience with Pacesetter thus far (6 months after move in) has been junk. The warm fuzzy feeling we got from them prior to purchase is long gone and we are now left with the headache of buyers remorse. Most neighbours we talk to that also built with Pacesetter have complained about the warranty department, as well as the seasonal department.

Honestly, the excitement of purchasing new and picking your own finishing is not worth the headache of building with any homebuilder. Once they have your money, they could not care less about your new home experience. We will never build again.

Our home buying experience was really smooth just because of Ashish Sarpal. He is an awesome person & he is willing to help the customer in any way to acheive the dream house.
I highly recommend Ashish to everyone.

I am very happy with the way Ashish Sarpal the area manager made the home buying process very easy and time efficient. He was approachable any time of the day and he treated us like we were one family which us made really comfortable around him and easy when it came to home buying.

Recently i bought pacesetter home its one of my lifes good decision i specially thank to the Area manager Ashish Sarpal the way he dealt and guide us in every aspect of the home through his adequate knwledge we take the benefit and got our dream home...i highly recomend my friends for the pacesetter home..

The house was built the way we wanted. Staff are very knowlegeable and easy to deal with. They will guide from start to finish so you have peace of mind that things are done the way you want it.

House is horrible quality. Always cold. Constant moisture problems. Ice falling in the walls. Warranty department never gets back to you, probably trying to drag things out so they don’t have to fix their problems. Do not buy with this company. 3.5 year old house and it’s garbage.