Pacesetter Homes

We have been waiting 13 months and were told it wont be ready for maybe another 4. Every time we try to speak with someone they continue to tell us they are short staff. Weve gone by the house many times and there is several weeks where they dont have anyone working, and when they finally do its often one person. Also, for some reason they like to complete the driveway last. They are telling us the house will be ready for move in during winter without the driveway complete. Not exactly convenient and it makes no sense. They had all summer they could have completed the driveway. Ive seen houses in the area with different builders go up in half the time. Im not sure what is happening with this builder, friends we know in the past never had issues, but anyone I know recently who have chosen them have had nothing but issues, and long wait times.

I have been waiting for more than 7 months and I still dont have my address plaque. Builder told me Id be getting it approximately 3 months after the possession date but apparently they forgot to process. No communication from Pacesetter regarding updates on the address plaque. This has given me troubles because my deliveries get lost and my visitors are having trouble finding my home. The missing address plaque has been my main concern along with a few issues inside my home. I would not recommend doing business with Pacesetter as you will not get your moneys worth coupled with their poor customer service and lack of communication.

We signed with Pacesetter in April 2020 for a new construction house, lo and behold our house is just on framing stage right now. The assistant handling our file messed up and lost our documents, hence those were not submitted on time. They refused to give us a clear timeline and no apologies ever given to us. Our mortgage rate has been affected, but the only thing they say is that it's out of their hands.

We dealt with Dianne who was excellent to deal with . She was always prompt at returning our calls and was always available to answer our questions . She made us feel comfortable when asking questions . because she has an interior decorating back ground she offered her skills in suggesting up to date ideas in Colors and decorating. Her assistant Sandra was also very good in her position offering ideas and thoughts on new home buying.

We decided to purchase a to-be-built home from Pacesetter after only visiting one show home in the Keswick area, which was the Pacesetter show home, and talking to Diane. On the spot, she directly pointed to the home style we were looking for and recommended the lot that suited our needs. Diane from Pacesetter was an excellent person to work with. She explained everything well and always cared about our needs. She is professional all the time and keeps a respectful, consistent, calm, and smooth tone when talking to the clients. She is honest, cares about the design details of the new home, and always tries hard to accommodate the special requests from us. It is lucky for Pacesetter to have such a wonderful employee. Will definitely recommend her and Pacesetter for purchasing new homes.

Our experience with Pacesetter has honestly been great. Sandra is an exceptional individual who represents the company really well. From the time we entered the house with her, through the journey of the purchase and till date she has gone above and beyond in helping us. She has always been available for us at any time of the week and has promptly answered all our questions. We are very appreciative of Sandra, Diane and Pacesetter for helping us fulfill our dream of buying our first home.

The house I purchased with pacesetter was a great house but problems arised after 2 years of buying this house regretted it till probems arise I have a leaking pipe damaging my property approximate cost to fix is $5,000 and was wondering why a bathroom leaks extends to my air ducts? very disaapointed!

I bought from pacesetter March 2019.
They have still yet to complete deficiencies noted on my pre buy inspection! Let alone anything. I’ve taken countless days off to accommodate them and nobody shows. Now they won’t contact me.

Bought a home and met with Marisa - an excellent sales person.
We owned the home in record time. Whirlwind fast.

2 years later and ZERO of the deficiencies have been taken care of. ServiceQ - their new warranty providers dropped the ball on our home and admitted It fell through the cracks because somebody in charge left the company - which attests to the follow up!

Update Feb 2, 2022
ServiceQ has responded and scheduled a meeting so I am hopeful this stuff gets fixed quickly. I have edited my original review and rating as they have replied with a date for repairs.

We had the pleasure of building our home with Diane from Pacesetters. We had an amazing experience with her. She went above and beyond with helping us with selections and providing the best advise throughout the process. We would highly recommend Diane for anyone looking to purchase a home. Her expertise and experience made designing and purchasing our first home in edmonton during a period where we made our selections virtually seamless. Our house turned out exactly how we had envisioned. Thanks Diane!