Frosty and His Snowmen (snow removal)

Worst experience I ever had with a srvice company. I signed a contract for the 2014/2015 season which guarantees smow removal within 24 hours after snowstorm's end if the snow accumulation exceeds 2 inches. They never showed up for the first large snowstorm and they later claimed that they actually did!!. In the second one, after many phone calls, they showed up more than 48 hours after the storm's end and did such a bad job for less than 5 minutes, I had to clean it up myself. They blamed "equipment breakdown" for the delay. I decided to cancel the contract and asked for the outstanding pro-rated balance. After many promises to pay, I never got any money back. They even tried to cash the post-dated cheque that I gave them for the second half of the season after I cancelled the contract!! Luckily, I had put a stop-payment on it. By the way, the address that they have on their website and on the contract is only a mailbox and the "suite" number in the address is the mailbox number. I would never recommend this company to anyone.

Not reliable. They show up late and do not do a very good job. You have to clean up after them. They are in and out in a matter of 5 min. or less. They say they will come twice during major storm but again, not the case. I would think twice about hiring these people. As they say, you get what you pay for.

Update: Just like the previous review by another person, they have mechanical issues. It is now Friday at 8:00 p.m. almost 30 hours since the snow has stopped. They still have not shown up. Need I say more ????

We engaged Chris (Frosty) for snow removal for the winter of 2013/14 and a sign was put in our front garden without our first being asked. For the first large snowfall we had, they arrived very late and explained that they had had numerous equipment failures. A small path was removed from our driveway and then no one returned until THREE days later.

With the next large snowfall, we didn't see anyone and had no communication from them until THREE days AFTER the snow fell. In the meantime, we had freezing rain, so the 4 inches or so of snow on our driveway was solid. Chris from Frosty's told us that they had arrived the day of the snowfall and freezing rain but could do nothing, and that it was our fault that we had not salted our driveway. They went away, never to be heard from again, despite repeated attempts to contact them by phone and by email.

We asked for a pro rated refund of the monies we had prepaid for the season, but no response (or refund) was forthcoming.