We engaged Chris (Frosty) for snow removal for the winter of 2013/14 and a sign was put in our front garden without our first being asked. For the first large snowfall we had, they arrived very late and explained that they had had numerous equipment failures. A small path was removed from our driveway and then no one returned until THREE days later. With the next large snowfall, we didn't see anyone and had no communication from them until THREE days AFTER the snow fell. In the meantime, we had freezing rain, so the 4 inches or so of snow on our driveway was solid. Chris from Frosty's told us that they had arrived the day of the snowfall and freezing rain but could do nothing, and that it was our fault that we had not salted our driveway. They went away, never to be heard from again, despite repeated attempts to contact them by phone and by email. We asked for a pro rated refund of the monies we had prepaid for the season, but no response (or refund) was forthcoming.

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We met Marco and Vince at the 2014 Spring Home Show in Toronto. We were impressed by their low-key sales approach and the quality of their workmanship. We engaged Dessano to project manage the renovation of the exterior of our house – new windows and sliding doors throughout, new gutters, downspouts, fascia and soffits; soffit lighting; and stucco. The workmanship was top quality; the project came in on time and with no surprises to the budget. The crews, especially Andrew and Stanley, were extremely respectful of our property – there was no damage and they cleaned up every night before they left the site. We could not be more happy with the end result. Our 1960 split-level has been rejuvenated and the curb appeal is fantastic!

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What could this company do to improve their services?
Nothing at this time - the products and services were superior.
Any advice to offer fellow homeowners facing a similar project?
Investigate other stucco companies, and then hire Dessano!
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Company Response

Thank you!
Dessano Stucco Systems Inc