We are well-known for our trustworthy, quality moving services since 2011 and we are happy to announce that our claim ratio way under the industry standard. We have an excellent track record and many good reviews from our happy customers.
Just like all major van lines and other long distance moving companies, we handle all BC& most AB moves with our own crews as well we have proudly working with over 45 qualified agents in North America & Worldwide.
This job was completed with our highest standard and there were no major (or minor) problems, current condition of belongings marked in our inventory list. However, the customer complained after the pick-up. At this time, we offered to release them from their contract and use another company.At that point we realized we will have this kind of issue with this customer. They have chosen to proceed with us and tried to get full refund even they didn’t file a claim with us.
There were no problems with the remainder of the move. The shipment arrived ahead of schedule. We had also re-boxed many items as the customer did not use proper boxes for their belongings.
As per the client’s service agreement, client has basic transit protection with us and we advised to them to purchase additional coverage from 3rd part insurance company. The client chose to file a claim with 3rd party company which covers their belongings at better value protection. The 3rd party company connected with us and they said client only filed a claim for two missing boxes. We counted total pieces of the belongings before delivery that was matching with our inventory list. To the best of our knowledge there was no missing boxes and we confirmed with the 3rd party insurance company. We didn't receive any mail or email from 3rd party insurance company, if there is real damages we should have informed by the insurance adviser by now.
The customer has made false claims about the job, false claims against the employees and slanderous comments about the owner’s personal character. In conclusion we have no reason to offer any compensation, we will try our best to satisfy our each and every customer. We look forward to serving all of our wonderful customers and many referrals that we get every day.