Do not hire this company is you want peace of mind and security in your move. I booked an international move with this company. After paying a non refundable $750usd deposit, they informed me of a 5 day window (right up until my move in date) and said they would provide me with 24/h notice as to which of these 5 days they would arrive to pick up my things. I was shocked because this is an international move. I both needed to provide my new building managers with an exact move-in date and also needed to travel several thousands of km with pets in tow to arrive at my destination. I told them I needed more than 24 hours notice because I had a move to plan. They danced around my request for 2 weeks. Finally, less than a week before my scheduled move after promising me a date in their previous correspondence, they said they wouldn't be able to give me a date and time until 48 hours before the window they'd offered me, but assured me that their dispatch was on schedule and they would confirm my booking time on Monday. I contacted them immediately expressing my dissatisfaction, telling them I couldn't continue to wait for pickup confirmation (bc trying to coordinate an international move without communication or organization on the part of your movers is absolutely chaotic). Within the hour that I contacted them to express my frustration with the unprofessional customer service, they left me a voice-mail (a voice-mail!) canceling my move (4 days before the window for pickup that they'd offered). They said they could no longer accommodate a custom move (there had been no mention of this being a custom move to date). This was less than an hour after they sent me an email saying their movers were on schedule. I was left scrambling, as all other international movers are now booked solid for the next two months. I had to cancel my flights and rent a uhaul and have a hitch installed + will now have to drive my pets down the coast. This company is unreliable, unprofessional, and have caused me an overwhelming amount of stress. They informed me that they refunded my deposit, but the refund has still not been reflected on my statement and they have yet to provide the requested documentation. Do not book this company if you want peace of mind. They're expensive, unprofessional, and wholly unreliable.
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