Restoration 1 Kitchener

Fire & Water Damage Restoration
565 Trillium Drive, Unit 4 Kitchener ON N2R 1J4
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Reviews for Restoration 1 Kitchener

Average customer rating:
9.5 10 (39 reviews)

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Private User
Private User
Private User reviews Waterloo, ON
10/10

Water damage in basement and powder room

Within an hour of noticing water damage in the basement and powder room, Restoration 1 assessed the damage and helped me contact the insurance company. They worked around my work schedule and met for meeting early in the morning and later in the evening. The tear out was quick and they left the area clean. When they came back to repair the spaces, they were efficient, clean, and organized. They came back a few days later to ensure I was still satisfied with the work they had done. I would recommend Restoration 1 as they were professional and did an excellent job.

Approximate cost of services:
$8,000.00
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Company Response

Thank you so much for your kind words and for allowing us the opportunity to help you during this challenging situation. Your thoughtfulness gives us the strength to continue to give our best to others who are in need of our services. Best wishes to you and your family in the upcoming holiday season.

Aron and the Restoration 1 team

Rudy Cantu in Kitchener
Rudy Cantu in Kitchener
1 review Kitchener, ON
10/10

Kitchener Ceiling Damage Repair

We recently sustained damage to our living room ceiling, due to a pipe that had leaked from our upstairs ensuite. After getting referred to Restoration 1 from our plumber, I could not have been more pleased with their service. Within an hour of calling them, I had the team out to assess the damage. They then proceeded to cut out the damaged portion of the ceiling and set up the "tent" and fans to dry out the ceiling. Once everything was dry, and my insurance company completed the quote assessment, they were able to proceed with the repair. To my surprise, they mentioned that the painting of our walls was included in the estimate. They were able to get all the work done just in time for the weekend to get our Christmas tree up. Their staff a quick, efficient, friendly and courteous. I would highly recommend Restoration 1 for any of your restoration or repair needs.

Approximate cost of services:
$3,000.00
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Company Response

Hi Rudy,

It is always great to meet people like you, thank you for making the job such a pleasure. I hope that everything is back to normal and that you are nice and ready for the holiday season! Wishing you all the best always.

Warm regards and Happy Holidays from the Restoration 1 team!

Aron

Jillian Schill in Waterloo
Jillian Schill in Waterloo
1 review Waterloo, ON
8/10

Bathroom Flood

A month and a half after buying my first home for my daughter and I, the upstairs bathroom flooded and went down through all 3 levels of my home. Needless to say, I was devestated and called Restoration 1 immediately. Aron came out very quickly and got the emergency work started. The emergency team tore apart the damaged areas while covering and protecting the undamaged areas. Knowing that I needed the upstairs bathroom fixed quickly for an upcoming house guest, they completed the bathroom as fast as they could! Over the next 2 months, the team put my home back together and they did a fantastic job. They were sure to do everything how I asked and went above and beyond.

Approximate cost of services:
$45,000.00
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Company Response

Hi Jillian, thank you so much for taking the time to write this wonderful review and for having given us the opportunity to be of service during your emergency. I hope that things are back to normal and that you are enjoying your beautiful recently renovated home. Warm regards from all of us at Restoration 1!

Susan from Kitchener
Susan from Kitchener
1 review Cambridge, ON
10/10

Water Damage

Having water damage in my home right before I was going to list my house for sale was a very stressful time for me. Aron was very knowledgeable and explained how the process was going to go and kept me updated throughout. He and his team helped to expedite the process as he knew my moving situation. Thank you all for a job well done!

Approximate cost of services:
$4,500.00
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Company Response

Hi Susan,

Thank you so much for giving us the opportunity to help you during your emergency situation and for your kind words. It is always a pleasure to meet wonderful people like yourself. We wish you all the best in the sale of your home and with your upcoming move! Wishing you a wonderful weekend!

Aron and the Restorarion 1 team

kothomefries from Kitchener
kothomefries from Kitchener
1 review Cambridge, ON
10/10

Sewage Cleanup - Broken Sewer Line

After a sewage line in our basement broke dumping the contents of our exiting sewer line on the floor for several days before it was noticed Restoration 1 was recommended by a plumber called out to asses the situation for repair.

I was very pleased with the prompt service and professionalism even on a long weekend. The contents of my pack-rat type basement were carefully moved and the damaged contents were documented and removed.

This situation prompted the removal of the floor and sub-floor of the partially finished basement to complete the cleanup and sanitation. The crew of two worked quickly and professionally. I was very pleased with the results.

Restoration 1 worked directly with my insurance company and provided proof and documentation that almost completely satisfied the requirements of the insurance claim. In a difficult and stressful time Restoration 1 (Aron) provided assurance they would take care of everything and they followed through.

Approximate cost of services:
$3,000.00
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Company Response

Thanks Colin, I appreciate your honest and heartfelt review and am extremely thankful that you gave us the opportunity to be of service. I am glad that things are now on their way back to normal. Wishing you all the best!

Lisa Vaudin from Cambridge
Lisa Vaudin from Cambridge
1 review Cambridge, ON
10/10

Service

Aron and his team at Restoration 1 were absolutely professional and a pleasure to deal with. If anyone I know needs a Restoration service I would not hesitate to recommend them for the job.

Approximate cost of services:
$3,000.00
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Company Response

Hi Lisa, it was an absolute pleasure meeting you and your son. We are extremely happy that we were able to be of service and I hope that things are starting to get back to normal. Thank you for having given Restoration 1 the opportunity to be of service. Have a fantastic weekend. Aron

Todd from Kitchener
Todd from Kitchener
1 review Kitchener, ON
10/10

Flooded Basement

Absolutely professional from the start. Every person that I dealt with that represented Restoration 1, was on time, patient and beyond helpful. We had issues with dealing with insurance and they went above and beyond in making the whole process smooth and were supportive the whole way. We won't hesitate the next time we need this service to call them.

Approximate cost of services:
$6,000.00
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Company Response

Hi Todd,

It was an absolute pleasure meeting you and helping you to get through this challenging situation. I am glad that everything is back to normal and hope that you have much enjoyment in your recently renovated basement! Wishing you all the best!

Aron

Connie from Kitchener
Connie from Kitchener
1 review Kitchener, ON
10/10

Restored floor and and repaired pipe in lower rental unit of townhouse.

I highly recommend Restoration 1 Kitchener for any water damage issues and repair. I've had the great pleasure of working with Scott White. I found him to be genuine, honest, and kept me well informed throughout the entire restoration process. He was also very, very patient with dealing with the challenge of getting in contact with my condo townhouse's property manager. The cost estimate was also very reasonable compared to a second quote I received.

My lower unit condo sprung a leak. Scott helped identify the source which was a burst water pipe behind the exterior wall, running from the utility room near the back of unit to the kitchen in the front. Water eventually leaked under the floor and the entire floor area had to be replaced.

Scott's team did a great job repairing the issue and restoring the unit back to original condition, if not better!

I also had the pleasure of speaking with Aaron to follow up on the property manager's lack of response. He was just as patient as Scott. The property management response we had to deal with was a whole other issue!

I would use their service again and recommend to all.

Approximate cost of services:
$10,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Connie, we are overly appreciative of your kind words and for having allowed us the opportunity to be of service! We wish you only the best and may you enjoy the rest of the summer! Warmest regards, Aron and the Restoration 1 team.

Flora from Vaughan
Flora from Vaughan
4 reviews Thornhill, ON
10/10

Restoration 1 : Flooded basement

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I highly recommend Restoration 1 Kitchener. I recently had water damage in my basement and they were prompt, helpful, and professional. They came in quickly to check out the damage and reassured me that they would take care of things. They dealt with my insurance company directly and provided them with very complete reports of all work that they completed. I feel fortunate to have worked with them through this difficult situation.

Approximate cost of services:
$7,000.00
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Company Response

Hi Flora. It was our pleasure helping you through this difficult situation. Thank you for having given us the opportunity to be of service. All the best to you and your wonderful family.

Luke from Kitchener
Luke from Kitchener
1 review Kitchener, ON
8/10

Basement Reno

My basement had flooded due to a calcite buildup within my main drain. What a mess. Aron and his team had cleaned out the basement, stripped everything down and scrubbed the floors within hours of the flood. They took care of everything for me, including documenting the items that could not be saved. Quick and professional. Highly recommended.
Some issues were noticed with the rebuild, however once aware of the issues, there was an electrician in on the very next business day to take care of my concerns. As far as the other issues I had had, everything was taken care of quickly, even though they had been paid already, and looks much better. What an improvement and great customer service. Thank you Restoration 1 and Aron for never stopping until I am satisfied. I can't wait to spend time in my new basement now!
Thank you Aron and Restoration 1 for helping us through a difficult time.

Review has 1 previous version
Approximate cost of services:
$20,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Hi Luke.

It was a pleasure helping you through your emergency situation. I appreciate you sharing this feedback with us. I hope that we met your expectations when we returned to address these final touches that you pointed out. I can assure you that we really took your feedback to heart and will be extra careful to make sure that we always get it right the first time in future.

I apologize once again for the inconveniences that this may have caused you and wish you many many years of pleasure and great memories in your wonderful newly renovated basement!

Aron and the Restoration 1 team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Restoration 1 Kitchener

At Restoration 1 Kitchener we specialize in water damage restoration services. We also offer mould remediation, fire and smoke clean up and storm response services. We take care of cleaning up any water leak with our extraction service and state of the art drying systems. We can help you to ...
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