Filters Canada

Filterscanada was very helpful in matching my filter to my furnace. I had no information other than a measurement
The filter was a perfect fit and they arranged free same day delivery in Mississauga
Very happy and grateful

The lady was extremely helpful helping me find a filter for my heating unit. I could not find it anywhere and filterscanada assisted me greatly, patiently guiding me how to take measurements and matched a perfect fit for me!

I placed an order for a filter on September 25, 2021… after numerous phone calls voicemail messages, I’m still waiting … the phones are never answered, did speak to a lady named Georgina who sounds very helpful but actually does nothing … I’ll wait a few more days and do a chargeback on my credit card if I this isn’t resolved soon … PLEASE don’t use this co. Something is seriously wrong as other customers have posted similar bad experiences….

I placed the order on February 26, 2021 and I called the place five times throughout the months and yet they never shipped the filters. Do not buy from this place!!!!! Even when I leave the voicemail they never call me back. Stay away!!!!

I placed an order on December 24, 2019. After not receiving any updates from the company over a few weeks, I sent an email inquiring for an update. No response. I waited a couple more weeks and called. I managed to talk to a lady on the phone who notified me that the order had never been processed by their manufacturer. She apologized and said that she would fix it. It has now been another month (Feb 28) and I have not received any confirmation that my furnace has been made or shipped. I have emailed and called several times. Calls always go to voicemail. I have left several messages. I definitely would never use this company again.

I placed an order on June 21, 209. I have not received it yet and not order updates. I sent 2 emails and called twice. NO response at all. My credit card was already charged. I will be contacting my credit card company soon if not resolved. This is not acceptable. This also happened the first time I ordered 2 years ago.

Update-I was contacted by their customer service rep who was very helpful. I was told the filters were sitting in the warehouse and they did not know. I received them the next day. This is also what happened 2 years ago. Even though I got them in the end. I think I will purchase elsewhere next time

Trust the bad reviews. I also never received the filters that I ordered. After waiting one month for my filters to arrive, I called Filters Canada to ask why my filters didn’t come. I left a message on there answering machine and it was ignored. I emailed them and they responded that there was an error in the warehouse and they would ship them immediately. I waited 2 weeks and never received anything. I asked them to provide a tracking number for the shipment. Then I got the story that there was a big mistake in the warehouse for out of province orders. I was told again that they would ship them right away. Never happened. I asked for my money back. No response.

I contacted Visa and they said that it was up to Filters Canada to prove that they sent the filters. Not surprisingly, Filters Canada could not do that and I got all my money returned.

One more thing, all of my emails were replied to by Filters Canada at about 11:30 PM (EST). Seems a little suspicious for a Canadian company.

My air cleaner takes a very odd size filter. I desperatelyy tried to find this filter at all the local stores. I called Filters canada and a very helpful lady helped me find my correct filter part number. Also, arranged for my filters to arrive that same day by 3pm. I was very impressed.

I too have yet to receive product from Filter Canada. They charged my credit card on June 22nd 2018 for $225.44 and failed to deliver as promised. When I finally reached someone, I was told they would rectify the problem and ensure the product was shipped. I am located in Ontario, no border issue here. Still no response and phones just go to voice mail with a promise to return your call. You may want to do business elsewhere.
Brad: January 29 2018

Ordered hepa filters and parts in June 2017. Still have not got it. They just keep responding with nonsense via emails. They promised to ship and even said that it was on its way numerous times.

They can’t just be honest with you and tell you the truth.

Several demands for refunds were ignored. End game is to get you past your date to take action via the credit card company and then nothing further.

Next step, small claims court. Hope every one else they are doing this to also does the same.