Simply Comfort

Heating & Air Conditioning
2225 Sheppard Ave East, Suite 1501 Toronto ON M2J 5C2
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67%

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Reviews by rating (past 12 months)

Reviews for Simply Comfort

Average customer rating:
7 10 (143 reviews)

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Ravi
Ravi
1 review Brampton, ON
0/10

STUCK IN TRIPLE TIME COST CONTRACT.

Back in 2012 a sales man of the above company sold us a high efficiency furnace as a rental unit. But when I called for service they said I own the unit and there will be extra charges. But when the guy sold it he was saying that they will take care the furnace until paid off.so basically he
hide the truth from us.I'm paying 68 dollars per month. Then I found out from the finance company that I have to pay until 16 years. So the total amount in 16 years will be paid triple time of the furnace price. I recommend all the customers please please don't fall in this contract.

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Bethunee
Bethunee
0 reviews Toronto, ON
0/10

Won't service and won't provide manual documents

Purchased a home where the owner contracted with Simply Comfort. I had the owner buyout the contract. They paid $8500 to buy it out. I have these products sitting in my house.
I called simply comfort and they don't have manuals to share on the products nor will they service them without charging a fee.
There is no documentation on the products. They gave me the model number and I am on my own. I can't find any information online.

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jacques in Etobicoke
jacques in Etobicoke
0 reviews Oshawa, ON
0/10

Furnace rental

Rented a new furnace from this guys a while back under contract for the next 10 years and we were told it would be so much a month and now the price keep going up with inflation and this furnace will end up custing me over 10000$ by the time the contract is over,please poeple,do not fall in this kind of buisness.They say that i am protected if anything goes wrong but a furnace last a long time[more like 20 years]before anything goes wrong with it.its been almost 10 years now and never had a probleme with it but this darn thing end up costing me double of what a furnace
cost.Rental unit like these guys offer r just not right,do not
fall for this poeple,u will regret it.Now i been looking at the review and poeple,ask for a lawyer to help u,i seen one that is a specialist in this kind of bad deals that we all going through,we ll see what is going to happen .i rather pay a 1000$ then another 3000$ to those kind of business poeple.Lawyer told me that they may be able to help but i have to wait for the assessment for the buy out that i have left,if its a lot then they will help,can only hope they can.

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Alex
Alex
1 review Markham, ON
0/10

Stucked in their high cost contract

STAY AWAY FROM THIS COMPANY. Stuck in their high cost contract for 15 years! And they are doing nothing to help me. I even tried to phone them several times. They told me the buyout price is gonna be $14000!

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Laval,
0/10

Water heater

Called Simply comfort to fix my water heater and technician damaged my thermostat and no have no heat in my house.
Called to complain but they refused to cooperate.
What do I do

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ynot in Calgary
ynot in Calgary
0 reviews Calgary, AB
0/10

furnace and a/c

Same problem with others....... salesperson never explain that the furnace and A/C are for rental.....I called and asked the simply comfort to send me the A/C receipt coz the A/C is not included on my receipt and never get any response .....now they change the financial institute called viva.....every year my bill is going up this product is expensive than gold.....it's been 3yrs now instead of going down my balance it's going up nothing change with the balance......any suggestions .......thanks

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Vitaly B  in Richmond Hill
Vitaly B in Richmond Hill
1 review Richmond Hill, ON
0/10

Simply Comfort (Nothing simple about it.)

Only one thing simple with this company is that it's a trick for the money that you earned through hard work and dedication. Used sales personal whom took advantage of people which are new in the country, or people that are sick and old. To capture them in long term agreements with high cost, no customer service value, and no benefits towards you, or your home through dishonesty about the terms. They are deceptive about the services that they will provide and the payment options that will be avaible for you. Took advantage of my father for lacking the knowledge of the english language and have locked him in a contract with no reasonable buy out option, that he has been paying ever since 2015. With the cost being brough up almost every year and they do it as they please. Avoid at all costs and if you need any more information you can contact me at 647-667-5544

1 of 1 people found this review helpful.
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Michelle in North York
Michelle in North York
1 review Toronto, ON
0/10

Completely unprofessional and unorganized

WHATEVER YOU DO CHOOSE A DIFFERENT COMPANY. This is the most unorganized and unprofessional company ever. I called them around 1:30 pm on feb 6, 2017 to notify them that my furnace was not working and they told me a technician would call me within a few hours to schedule an appointment. NO TECHNICIAN EVER CALLED. I got a call around 7pm from a customer service representative asking me if my issue was resolved and I said no no one has called me all day. I finally received a call 20 min after to schedule an appt. obviously the first representative did not send the proper information as the second representative was under the impression that the issue was already fixed. My house has been at 10 degrees since yesterday and it is freezing!!! This is an issue that if we are paying monthly for this service should have been fixed ASAP. The company offered me nothing but an “I’m sorry”. Pathetic. Worst company ever

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Mississauga, ON
2/10

no Heat

I have been waiting for three weeks now to speak with customer service. every time i am put on hold and then they eventually hang up the phone after waiting for several mins. i have a nest thermostat which i am still paying for for 2 yrs now. Must have paid for it 5 times already since the cost is about $399. the monthly fee included furnace maintenance. My furnace was not working and i called to have it looked at. i was in the cold for 2 days after being told that a technician is on their way. they must have been coming from Dubai or some place out of town as it took 2 days to get here.

i am moving and want to know what are the procedures and its over a week and still waiting for customer service. seem like it is a one man show as it is the same man who answers and say that i have to call back next day..

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
0/10

furnace and air

I just recently called to try to get out of a contract that my mother in law signed into even though she has dementia and was told the buy out is over 17000 for a heating and A/C that I could of bought and had installed for 5000. We had no idea of this purchase until now as we are selling the house. After reading numerous comments of people using this simply comfort this company and their employees should all be charged with fraud and contempt of a senior. Also reading the responses from the company you should be ashamed of being affiliated with the company and talking advantage of senior citizens.

1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Simply Comfort

Simply Comfort is a 100% Canadian owned and operated company. Our Management Team has a combined experience of 50 plus years which helps us serve thousands of our customers to the best of our ability. Our organization is one of the fastest growing Home Service providers in the industry. Our ...
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