Called to have a Mom raccoon & babies removed from fireplace chimney. Grant & Tyler came on Friday, Apr.9. They were both extremely polite, friendly, happy to explain and answer questions and they worked fast. 3 babies taken out via the fireplace (with zero mess, Grant was great!) and Mom chased out the top. Then they sealed the top with heavy wire mesh. Babies estimated at 1 week old, left in a warming box on the roof next to the chimney. They told me mom usually returns the first night to get them and move them to another den. When I asked what if she abandons them, I was told they take them to a sanctuary.
I'm an animal lover. That's why I called a 'humane' removal company. They handled the babies super well and gently, were careful getting mom out of the chimney.
The only thing that bothered me was that the work was done on a Friday and they don't work on the weekends. Which meant they didn't come to retrieve the box (and babies if they were still there) until 3 days later on Monday afternoon. Me being me, I worried about the little critters all weekend. Box was on the roof so I couldn't check on them. If mom didn't retrieve them, they were way too young to go 3 days without food or hydration. In the end, box was empty, mom obviously had them and all was well - and I could catch on up on missed sleep from worrying about them.
The guys knew what they were doing. They were professional and quick. I am extremely pleased with that end of things, and the fee was ok with me. That said, I think if they do removals on Friday they need to take the extra step of being prepared to check on them over the weekend 'just in case' they are abandoned. Would be easier on homeowners like me I'm sure and in the cases where babies are abandoned it would give them a better chance. That is my only complaint or issue, other than that it was perfect and many thanks to Grant & Tyler.
I would definitely use them again but for my own peace of mind I would be cautious about having removals done on a Friday.