This was a great customer experience overall. The quote process, delivery time, efficiency of appointment scheduling, and adjusting/adapting to concerns along the way. Also the guaranteed service, even if there is an issue with wildlife in the repaired area later on.
I have a small walkout on the second floor with railings, and a wooden deck float on top of the roof. Long story short a squirrel had chewed through the metal mesh of my first attempted repair into the roof, making a nest for the second time. This company helped remove the squirrel, it's babies, the nest, and completed the deck repair. The deck repair was not extensive, but more protective in measure. I am in the GTA, I dealt with Ben and Jack. Professional, and would recommend. This company has materials that don't appear to be available in hardware stores. The protective measures for the deck repair are guaranteed to last by the company.