Ars Repair & Installation

Prompt, efficient, knowledgeable, courteous service provided by Peter. A compressor replacement on a 5-yr-old LG fridge. Everything a GO now.

Very pleasant and he fully understood my frustration with the multiple repairs needed on this unit. He said it was not normal for this many failures to happen. Avoid LG dishwashers!

He was quick and professional. He said he would be here in 55 minutes and he was. Very satisfied with the work he did.

Gentleman was very courteous, took shoes off in the home! Did great job, took old part, cleaned up & took garbage with him when he left!
Thank you
Ernie

Evgeny was polite, professional and impressive.
I can’t say enough kind words about his ability and his professionalism. He was on time and his pleasant demeanour is so delightful. I will not hesitate to call on his service again.

Horrible experience! Terrible customer service!! I spoke with a woman named Amy who promised to call me back and try to assess the situation by either reimbursing me or replacing a part. She continuously eluded my phone call and never returned my calls. Stay away from these crooks....they take your money and hide

Great company! Just had a very friendly and knowledgeable ARS technician fix my Dryer that was not heating up. Technician quickly diagnosed the problem and fixed the blown fuse on the Dryer.
I would highly recommend ARS to my family amd friends.

Never again. LG shame on you. Told window was 9-1, nobody came. Called, told 2 computer systems, actual 2-5, nobody came. 6:30pm got call from technician, 7:30pm showed up, spent less than 5 minutes, said I need a new washer. Nice guy yes, but $120 full price + tax for that? Called them the next morning, sorry sir, price is $120, I am not authorized to reduce, I'll talk to my manager. Now I know who to call next time, not you.

Technician was v good and capable. Part ordered for one appliance. $290 charged for it. Part never came

I ordered directly from US for u der $100 came in under a week.

ARS never refunded even after repeated calla. ‘We don’t have a record of it’. Right

KEEP A WRITTEN RECORD IF ANY CHARGES OR QUERY ABOUT CHARGES. DO EMAIL FOLLOW UP NOT PHONE CALL FOLLOW UPS.

THEY ARE EITHER INTENTIONALLY TRICKY OR HAVE INADEQUATE FILE TRACKING CAPABILITIES

Awful customer service and poor at diagnosing problems with our GE oven that keeps on turning itself off. Been promised to speak to a manager since October 2017 (now February 2018) and still waiting. Have now reported them to BBB. Diagnosed a control board to fix oven that was turning off. Guess what, oven still turns off. Wants us to pay over $400 more for another repair which 'might' fix the oven. Customer Service from head office is incompetent at best. STAY AWAY!