Reliance Home Comfort Calgary

Heating & Air Conditioning
3953 112 Ave SE, Unit 111 Calgary AB T2C 2Z6
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Heating & Air Conditioning
Reliance Home Comfort Calgary
Star Score
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83%

This is the average rating based on homeowner reviews.
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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
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Best of 2019 winner 2 timesBest of 2019winner 2 times

Reviews for Reliance Home Comfort Calgary

Average customer rating:
8.6 10 (262 reviews)

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Aaron in Toronto
Aaron in Toronto
0 reviews Calgary, AB
0/10

FURNACE INSTALL

If I could give zero stars I would. AVOID AT ALL COSTS! Salesman is constantly late and when he is there he doesn't listen to customer needs. Install team will give you a quick install but will sacrifice quality and aesthetics to do so. Furnace won't be properly tested, things will leak and you'll have to have them back to rectify their mistakes - for this you'll have to constantly chase them! Don't be fooled by their professional website - they're a bunch of amateurs!

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Company Response

Hi Aaron, I am sorry to hear you may have had a troubling experience. Please email me at gwillson@reliancecomfort.com with your account details and I will be happy to address your concerns. - Gemma

Jan from Calgary
Jan from Calgary
2 reviews Calgary, AB
10/10

Excellent Service

A few years ago, we had a new tankless hot water system installed to replace our old hot water tank, and everything was done very professionally. We just recently replaced our furnace and air conditioner with new ones, again with Reliance, and we're extremely pleased with the installation and service. We've been very happy with our decision to work with Reliance.

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Company Response

Thank you so much for your 10 star review! - Summer

Linda L
Linda L
0 reviews Calgary, AB
10/10

Furnace Maintenance

Oct 19 2020
The technician who came was friendly/ knowledgeable and explained what he was doing every step. He maintained social distancing (Covid-19 precautions). Explained the monthly furnace maintenance plan to me as well + how to become a member with Reliance. Very happy customer-good value as well. Thanks!! Linda

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Company Response

Thank you for this amazing review Linda. We are grateful for your support! - Gemma

Cam in Calgary
Cam in Calgary
1 review Calgary, AB
0/10

AC unit repair

Our AC unit quit last week and we called Reliance. The technician came out the next day and said it was the compressor and because the AC unit was older it couldn't be fixed. He said around $4,000 to get a new one from Reliance. Their salesman came out later and confirmed a bad compressor and $4k for a new one. Didn't feel I was getting the whole story. Called Fagnans, they came out the next day. Within 30 seconds of looking at our AC unit he said it had a blown capacitor, about $175 to fix and he had one in his truck. Well it worked, AC unit is running great. He said and AC technician with basic training could tell it was a bad capacitor. Umm....

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Company Response

I'm sorry to hear about your disappointing experience. Please call us at 1-866-735-4262 so we can address your concerns.

Scott Haggar in Calgary
Scott Haggar in Calgary
1 review Calgary, AB
0/10

Don't waste your time

Attempting to purchase from reliance has been a complete waste of my time. They wasted my weekend waiting around for several missed appointments. When they finally arrived it was petty excuses and empty promises that were not kept.
It is inexcusable to have salespeople can't make appointments or follow up on with someone who wants to purchase.

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Company Response

I'm sorry to hear about your disappointing experience. Please call us at 1-866-735-4262 so we can address your concerns.

Private User
Private User
Private User reviews Prince George, BC
0/10

Service consult

Great service last year however, lousy consultation appointments for a new furnace. They unable to keep or make appointments. So cancelled all together for a new furnace. Good thing there are others available that do want potential customers

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Company Response

I'm sorry to hear that, please email me at gwillson@reliancecomfort.com and I will certainly look into this for you. - Gemma

tonia.carter in Calgary
tonia.carter in Calgary
1 review Strathmore, AB
10/10

Air Conditioning

So im super happy. Dino and Captain Jack were really nice, made sure I knew what was going on through the process helpful and efficient. Cleaned up after themselves and took off their shoes. I'm very pleased thank you.

1 of 1 people found this review helpful.
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Company Response

Thank you for your excellent review and for taking the time to share your experience. We appreciate your support. - Gemma

Arnold in Calgary
Arnold in Calgary
0 reviews Calgary, AB
10/10

Furnace Maintenance

Farid, my Service Rep came to check my Furnace to maintain it and he looked at the furnace and told me everything was good.He also explained a few details about it so i would understand it better.I was happy with the Service knowing my furnace was in good condition and working proper.

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Company Response

Thank you for this fabulous review Arnold. We appreciate your support - Gemma

Stacey in Calgary
Stacey in Calgary
0 reviews Calgary, AB
0/10

Go elsewhere for AC

BEWARE!!!! I was told I was doing a rent to own contract for my AC unit. I was going to pay cash and they convinced me to pay monthly since it was going to be the same amount of money and I would get free yearly maintenance checkups on he furnace and AC unit. Expecting my 5 years to be up, I called today to find out I am only renting the unit and have 2 MORE YEARS to pay. I've paid $5000 so far and have NO ownership! Are you kidding me??? What a joke. Don't believe the salesperson. Be extra cautious. This is costing me WAY more than I was told. Buy somewhere else.

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Company Response

Please call us at 1-866-735-4262 if you still require assistance.

Jenny S. in Calgary
Jenny S. in Calgary
2 reviews Calgary, AB
8/10

Humidifier

Hapton came to find out why our humidifier wasn't working. He saw right away the wiring had not been connected properly. He fixed and was done in half hour. He was very polite and professional . awesome job. Thanks so much

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Company Response

Thank you so much for your kind words,Jenny. We really appreciate you taking the time out to share your experience with us. - Gemma

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort Calgary

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are so well known for and want you to know that we are here for you when you need us.

To help with prevention, we are taking the following precautionary measures to protect our Customers.

Our Team Members have been equipped with an ample supply of:

* Hand sanitizers
* Disinfectant wipes
* Masks
* Single-use gloves
* Boot covers

We know that this is a difficult time for all and we want you to know that we will be there for you and are taking all the necessary precautions to keep you and your family comfortable and safe.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners and water heaters, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.2 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year.

Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Humidifiers, Ductless Air Conditioners

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Humidifiers, Ductless Air Conditioners
SERVICES
Protection Plans, Service & Repair
BRANDS
Carrier, Lennox, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://www.reliancehomecomfort.com/Pages/Calgary.aspx
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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