Reliance Home Comfort Calgary

Heating & Air Conditioning
Calgary AB T2C 2Z6
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Heating & Air Conditioning
Reliance Home Comfort Calgary
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81%

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Reviews for Reliance Home Comfort Calgary

Average customer rating:
8.3 10 (290 reviews)

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Ed from Calgary
Ed from Calgary
1 review Calgary, AB
10/10

Furnace maintenance

Carlos did an excellent job performing the maintenance on the furnace. He was very professional, and did a nice clean job. Perfect. Will recommend his services to anyone needing HVAC installation.
Edit

Approximate cost of services:
$789.00
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Company Response

Thank you for the review and for taking the time to share your experience with us. We appreciate you choosing Reliance Home Comfort! -Jessica

Julie in Calgary
Julie in Calgary
2 reviews Calgary, AB
10/10

Furnace maintenance

Marco was the tech that serviced my furnace. He was thorough, polite, and respectful of my home. I pay a monthly amount for a reliance furnace package. It has paid off in the few months Ive been a customer. Ive had my furnace repaired and serviced at no extra cost to myself outside of the monthly fee.

Approximate cost of services:
$23.00
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Company Response

Thank you for your kind words Julie. We appreciate you choosing Reliance Home Comfort. - Gemma

Darren in Calgary
Darren in Calgary
1 review Calgary, AB
0/10

Review based on there rental agreement only

This is just a warning to those who are thinking about renting with Reliance. Particularly a water softener. The salesman only stated to me it would be $29.99 a month. Sounded like a fair deal at the time. However after looking at the fine details of the agreement I noticed the actual cost of the softener was $507.00. After my 84 months of payments I will have paid $2645.16. They are charging me 74.04% interest with a total cost of interest of $2012.16. You are far better off purchasing a water softener and saving a whole bunch of money! I will say that there service is top notch.

Approximate cost of services:
$2,650.00
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Company Response

If you have any questions or concerns regarding your agreement please email me with your account details. jdeboo@reliancecomfort.com Thank you, Jessica

Private User
Private User
Private User reviews Calgary, AB
10/10

new furnace

had a very good experience with reliance .had a new furnace installed and installers where very polite and professional and did a great job.thanks

Approximate cost of services:
$7,300.00
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Company Response

Thank you for the review and for taking the time to share your experience with us. We appreciate you choosing Reliance Home Comfort! -Jessica

Aaron DL
Aaron DL
1 review Calgary, AB
1/10

Air Conditioning Unit - purchase and install

Online Review:

I purchased an AC unit for my condo this year. The salesperson (Jigar) was knowledgeable and easy to talk to. AC unit purchase had limited 1 year warranty due to a value deal. The unbelievable issues occurred after unit installation.

1. Initial AC unit install was poorly done with leaks. AC stopped providing cool air after 2 weeks. Tech mentioned having challenges with my condos ready AC rough-in.

2. Follow up appointment scheduled to fix the leak followed by the technician (Emilio) cancelling on the day of due to it being a "late" afternoon appointment and the tech indicated he had personal obligations. Took a day off work for nothing.

3. Third appointment scheduled with the same tech that cancelled prior to. Fixed the leakage and have not had an issue since. That said, tech attempted to deflect blame to the company scheduler and condo developer for unverified AC rough-in issues, which is quite unprofessional. Tech also set up a subsequent appointment to have a service duo to look into the leak once again.

4. Fourth appointment set, two techs came to evaluate the AC and install. No issues found or any further leakage. An additional day off work due to scheduled service as per prior tech.

5. I reached out to the service manager (Farid) to share my service feedback and loss of confidence on the AC install to request an extension on the warranty. Was told they cannot extend the warranty further.

6. I requested to escalate the issue further up however my emails or calls were never responded back to after 3 follow-up attempts. Very disappointing and poor communication by the organization.

3 days booked off work for one AC install and continuous disappointment. Very unprofessional experience dealing with Home Reliance. Highly do not recommend.

Aaron D.

Approximate cost of services:
$4,000.00
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Company Response

Very sorry to hear about this experience. If you have any outstanding concerns please email me with your account details. jdeboo@reliancecomfort.com Thank you, Jessica

andy in Calgary
andy in Calgary
0 reviews Calgary, AB
0/10

furnance repair

I call reliance home comfort for a furnance repair because it say had 4 star and up. They send this guy come and did not do any thing, did not clean the flame sensor, or check thermostate. First thing come out of his mouth was are you going to paid $99 + tax for diagnostic.
All he did it look with his eye on the furnance and then tell me I need a new control board, cost $800. and your furnace is really old should buy new one!!
I ask how do you know I need a new control board, you did not test any thing. no answer.
After he left I watch youtube and clean the flame sensor my furnance work again. So I would like all customer to be aware of this company, do not call them. They do nothing and charge $99 for diagnostic

Approximate cost of services:
$109.00
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Company Response

Very sorry to hear about this experience. Please email me with your service call details so we can review this further internally. jdeboo@reliancecomfort.com Thank you, Jessica

Barb Hatfield
Barb Hatfield
1 review Edmonton, AB
10/10

Installation of Furnace and Humidifier

I was very pleased with the gentleman that came to install my furnace and humidifier. They arrived on time an had it completed in a timely manner. They were professional and friendly and would recommend them to anyone. I have been a Reliance customer for 5+ years and would recommend them to everyone

Approximate cost of services:
$8,000.00
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Company Response

We thank you for choosing Reliance once again. We appreciate your kind review and your continued business.

Robert
Robert
3 reviews Calgary, AB
10/10

Purchase and installation of energy efficient furnace and heat pump

The Reliance advisor Jigar Vaidya was very knowledgeable and accommodating in dealing with my requirements. Their 10 year parts and labour warranty was important in my decision making. Other companies gave a 1 year labour warranty. Since labour costs are usually much higher than the cost of parts their warranty was important to me.

The installation was done in one day by their crew of 3 professionals.

Approximate cost of services:
$16,000.00
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Company Response

Thank you for the kind words about Jigar and that you appreciate our warranty. We appreciate your business and thank you for calling on Reliance!

Private User
Private User
Private User reviews Calgary, AB
0/10

A/C disaster & attempt to trick new furnace

I have rented an A/C unit from reliance and the experience has been horrible. It has only been installed for about a year and hasn't worked properly since installed. I have had reliance technicians come to inspect at least 5 times and each time is a different excuse for why my home will not cool down like other homes. The A/C runs all day and all night and never gets to a reasonable temperature. The most recent experience however, has been terrible beyond reason. The technician told me the control board on my furnace was broken and I needed to pay to replace. I had to fight to prove I had already purchased the furnace protection plan with them so it was covered. Eventually they gave in but it would be days before the part arrived. Then they came back with "the part" that was apparently provided to them as the replacement by Lennox. But this time it was not compatible and there is no way possible for them to repair it. My only option is to replace my furnace entirely. In 15 minutes on Google I found the real replacement part and it is available in town the same day. I went to look at my furnace again to ensure that i could perhaps change the board myself. I then found out the technician had rewired my control board back completely wrong! No power to my furnace at all! I figured out how to wire it back properly again by myself and all of a sudden my furnace works again without issues!!!! The A/C is running again although the unit is STILL not working properly as it cannot cool my house but atleast I am not getting tricked by reliance into buying a new furnace now. So watch out for these guys. They have no idea how to repair HVAC at best and are intentionally sabotaging equipment to trick you into more services at worst.

Approximate cost of services:
$7,000.00
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Company Response

Thank you for your feedback. If there is anything I can assist you with please email me with your account details to gwillson@reliancecomfort.com - Gemma

Private User
Private User
Private User reviews Calgary, AB
10/10

AC Repair

Jordan was quick to diagnose the problem and was able to book me in promptly for the repair. He was also super easy going and pleasant to work with.

Approximate cost of services:
$800.00
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Company Response

We are glad that Jordan was able to take such good care of you. Thank you for calling on Reliance!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort Calgary

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are so well known for and want you to know that we are here for you when you need us.

To help with prevention, we are taking the following precautionary measures to protect our Customers.

Our Team Members have been equipped with an ample supply of:

* Hand sanitizers
* Disinfectant wipes
* Masks
* Single-use gloves
* Boot covers

We know that this is a difficult time for all and we want you to know that we will be there for you and are taking all the necessary precautions to keep you and your family comfortable and safe.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners and water heaters, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.2 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year.

Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Humidifiers, Ductless Air Conditioners
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Humidifiers, Ductless Air Conditioners
SERVICES
Protection Plans, Service & Repair
BRANDS
Carrier, Lennox, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://reliancehomecomfort.com/hvac-flash-offer/?mediaid=CTC-HS&utm_source=homestars&utm_medium=affiliate
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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