Terrible service.

I have a leaky shower. They sent in 2 guys to fix it. the guys were courteous but obviously didnt know what they were doing. they fiddled with the handle for 10 minutes then told me that it was fixed.
When the shower started dripping in a few minutes they told me they will need to order new parts for the shower.
They called the office and told me that I needed to pay 200 dollars for the minimum charge.

NOTHING WAS FIXED. they were in my house for less then 15 minutes. They spent the next hour sitting outside in the van talking to the manager.

The manager spoke with me and told me that their van has a GPS that tracks how long the guys are here for. Did that GPS tell them that they spent an hour in the van?

A screw fell off the handle and they did not even blink. They told me "it is for holding the handle in place" I asked them to put it back in and the reply was "we cant"

so now I have a leaky shower AND a broken handle and I am out 200 dollars.

I am really really upset with this service. I understand paying the minimum charge, but not if you are in a worse off position! I've paid plenty of service people for a full amount for a job that only lasted a few minutes - but things were fixed. NOT BROKEN.

I got their ad from kijiji. The lady I spoke with had no issued booking me in for a laky shower. Then the plumber told me that they did mostly drains and just got into the "plumbing" if you cannot do the job please don't accept it.

I would not recommend them.

We have used this company in the past to deal with minor plumbing issues and have always found the service to be prompt and reasonably priced. I always appreciate when a job has been completed without finding out that there are hidden costs or factors we haven't considered, especially with plumbing concerns.
We also used their services for a major augering of the main plumbing line in an older home, with a video to show if there were any concerns.... I found the service on the pricey side, but thorough.

I need a garburator removed and proper piping installed. Also the pipes to be cleaned out.
Talked to their receptionist and she was very professional. Had someone out as soon as possible.
The service man was very friendly. Took the garburator out, had a look at my existing plumbing. He determined what needed to be done to put the right piping in and got it done fast and efficient. Looks way better under the sink than whatever was done before when I bought the house.
Would have these guys back for any plumbing job in the future. Highly recommend them.