Sureflow Plumbing & Drain

Plumbing
Toronto ON
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Sureflow Plumbing & Drain
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98%

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Reviews for Sureflow Plumbing & Drain

Average customer rating:
10 10 (27 reviews)

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Louise in Toronto
Louise in Toronto
1 review Pickering, ON
10/10

Leak in basement

Same day service. Basement leak repair (from faucet in laundry area) diagnosed and done quickly. All Covid protocols followed. Arrived during the time promised! Very pleasant and professional team, would recommend highly.

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Company Response

Hello Louise I would like to thank you for your review. We offer a 5 star service and customer service and quality of work is our top priority. Thank your for your business we appreciate it.

Paula
Paula
0 reviews Newmarket, ON
10/10

Emergency Faucet Repair

Recommend. Impressed from start to finish. Very organized and professional. ***The only advertised 24/7 company I called that actually picked up the phone for me at near midnight. ***

*Issue:
This was for emerg service for a leased property where the water wouldn't shut off in the shower + a non emerg shower faucet repair which I asked for since they were coming.

*The Initial Call for Service:
Live person answered near midnight! Nikki professionally explained the whole quotation process. Able to get someone out right away at my preferred time. A confirmation was both emailed and texted right after the call which had the plumber's name and picture of who to expect.

*The Service/Repair:
Rian and helper arrived on time. He called to thoroughly explain required repairs and get authorization to proceed. They wore masks, shoe covers, and cleaned and sanitized after the job. Were polite and friendly to the tenants. They finished in about an hour.
On completion, Rian called to confirm all the work that was done and tested and took payment over the phone. During that call, I got the invoice for the work completed by email and by text. It included pictures of the 2 jobs which he took on his own initiative to provide. I usually ask for pics if I can't be there but had forgotten and thought that was a nice touch. The cost included parts and labour for 2 faucet repairs which required new cartridges and one new handle.

Unexpected issues like this happening late at night can be perplexing especially when you have inconvenienced tenants waiting on you to resolve it in the middle of the night.
Thank you Nikki, Rian and helper for your professionalism and making this a pleasant and smooth experience for all of us! Please keep up the good work!

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Company Response

Hi Paula thank you for your review. I am very happy that you and your tenants were happy with the service we provided you with. We provide a 5 star service from the beginning to the end. I will let my staff know that you were happy with the service and the quality of work they provided you with. Once again thank you for your business!

Nicole Boyd from Toronto
Nicole Boyd from Toronto
5 reviews Caledon, ON
10/10

TOILET ASSESSMENT/INSTALLATION/REPAIR

Let's start with the initial contact I had with Nikki. Obviously toilet issues can just POP up out of nowhere, and be extremely inconvenient and can be nerve-wracking. A google search for my area revealed Sureflow, so I contacted Nikki right away. Taking her time, she walked me through possible scenarios and what I could expect with an assessment and/or repair. She was so professional on the phone...and helpful and honest and thorough. Such a great pleasure to speak with her.

Thankfully, due to the current climate in the world, and to reduce contact, she suggested I send some videos, photos and detailed explanations so that their technician could have a cursory look to see if he could provide me with me any information. Shortly after sending this to Nikki, I received a phone call with some suggestions and their professional opinion.

I took her recommendations and we decided to proceed with replacing our toilet (we bought our own, and they installed, but they also have the option to purchase directly from them....the cost above does not include our toilet). We were able to have a technician come the next day. Our window was from 12-4pm, and as promised, we received a text message that our technician, Giovanni, was en route--and this was followed up with a courtesy phone call.

Giovanni and his colleague arrived on time, with all their necessary equipment, shoe protectors and masks. It took them about 30 minutes to install our new toilet.

They were professional, courteous, on time and efficient. The room was left clean and I received confirmation they had completed along with their invoice moments after completion. Since I was not on site (my husband was), they even texted me photos of the finished project.

I would highly recommend SureFlow...if we ever need a plumber in the future, this is who we will call. Especially in the currant climate, we were floored with the speedy service. Moreover, we were treated respectfully and our problem was seen to from start to finish, and all questions answered fully.

Thank you, SureFlow, while this could have normally been a very stressful incident, I felt sure I was being well taken care of:-)

1 of 1 people found this review helpful.
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Company Response

Hi Nicole, thank you for your review. It was a pleasure working with you. Customer service and quality of work is our top priority.

Private User
Private User
Private User reviews Toronto, ON
10/10

Professional, efficient job

Had an emergency with a rusted / broken P-trap.

SureFlow sent someone onsite within 3 hours to fix the problem. Their consultant was friendly, professional, and did the job quickly and and efficiently.

I would wholeheartedly recommend them.

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Company Response

Thank you for the great review, it was a pleasure to work for you as well.

Chattysue in Toronto
Chattysue in Toronto
3 reviews Toronto, ON
10/10

Clogged drain and leaky pipe repaired

After contacting Sureflow we received an email and text message confirmation as well as a phone call from the plumber who would be handling the job. John and Charlie were prompt, figured out what the problems were, cleared the blockage and replaced a couple of pieces that were falling apart. We are very happy customers and would not hesitate to recommend this company.

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Company Response

Hi Sue thank you very much for your review! I happy that we were able to help you, customer service is number one with Sureflow Plumbing & Drain.

Mike S.
Mike S.
0 reviews Toronto, ON
10/10

Shower Panel Installation

Great Customer Service I called in on Saturday and had John come in on Sunday very Prompt ! He was very friendly and clean and great quality, Awsome value and very responsive. He was really meticulous and treated the house like his own cleaned up after him self and disposed of all gabage. Thank you Sureflow for an amazing experience. Will be calling you guys again!

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Company Response

Thank you Mike it was a pleasure working with you!

Ryan
Ryan
1 review Newmarket, ON
10/10

Multiple Projects

They were on time, friendly and did a great job. Replaced my faucet and toilet and fixed my sump-pump.

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Company Response

Hi Ryan thank you for your review. I am happy that John did a great job and provided you with great service.

Sheila
Sheila
1 review Toronto, ON
10/10

Clogged drain

My initial concern was that the kitchen sink was clogged when I took a shower. John came out but was not able to clear it using a snake. Luckily his apprentice needed to use the upstairs bathroom and it turned out that the toilet was the problem. They sent Zach out the next day to power flush the drain. They were very accommodating to find a time that worked for me. Both workers were great, cleaned up and were great at communicating. My problem was sorted within 2 days of my initial contact.

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Company Response

Thank you Sheila, we really do our best to accommodate our customers and make sure they are happy when we leave. Customer service and quality of work is our number one priority. Thank you!

Jeremy
Jeremy
0 reviews Toronto, ON
10/10

Repair of a leaky faucet.

I called Sureflow to come fix a leaky faucet and a running toilet. John showed up right on time, and was very professional throughout. He did great work, and even went above and beyond to fix something else that came to his attention, at no extra cost. I would have no hesitation recommending Sureflow for all your plumbing needs.

1 of 1 people found this review helpful.
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Company Response

Thank you Jeremy we really do take customer service seriously, and love to hear feed back like this and will definitely let John know.

crystal
crystal
0 reviews Barrie, ON
10/10

Unplugging plumbing

John was professional and courteous. Took the time to explain the possible causes of issue, offer options and suggestions and gave for us to make a decision.

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Company Response

Hi Crystal,
Thank you for your review we will defiantly let John know about how happy you were with the service he provided. Thank you very much for your business.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Sureflow Plumbing & Drain

Sureflow Plumbing was established in 2007.
Sureflow is a family operated business.
We focus on providing fast and reliable service.
Call Sureflow, Flush the Rest!
416-825-9911

CATEGORIES
Plumbing and Drain Services
SERVICES
Install/Repair Basement Drainage Install, Clear Drain Clog or Blockage, Camera Inspection Drain Line Breakage, Repair or Replace Faucets or Pipes Install or Replace Garbage Disposal, Plumbing for Renovations or Additions , Install Septic System Repair Septic System, Clean or Pump Septic Tank, Clear Sewer Main, Install, Replace or Repair Sewer Main, Install or Replace Shower, Repair or Replace Sump Pump, Install Sump Pump or Interior Foundation Drain, Install Tankless Water Heater Install/Repair/Service Water Heater, Install/Replace/Repair Water Main, Install/Repair Water Treatment System, Install/Repair Well Pump, and much more.
SPECIALITIES
Plumbing, Drainage, Backflow Testing
WEBSITE
https://www.sureflow.ca
YEAR ESTABLISHED
2007
PAYMENT METHOD
Cash, Cheques, E-Transfer, VISA/Mastercard Credit or Debit
LICENSES
City and Municipal
MEMBERSHIPS
College Of Trades
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
One Year
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