Sureflow Plumbing & Drain

Plumbing
102 Trudeau Dr Vaughan ON L4H 0C9
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Sureflow Plumbing & Drain
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96%

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Reviews by rating (past 12 months)
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Best of 2021 winner 2 timesBest of 2021winner 2 times

Reviews for Sureflow Plumbing & Drain

Average customer rating:
9.9 10 (37 reviews)

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Private User
Private User
Private User reviews Toronto, ON
9/10

Sink Drain Leaking

Called in the morning and they came the same day to fix the leak. Rian did a great job. He and Nick were very polite, tidy and worked well. I would recommend Sure Flow Plumbing.

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Company Response

Thank You, we appreciate the review we strive to provide the best service in the industry.

Thip Thip
Thip Thip
0 reviews Vaughan, ON
10/10

One day two visits

What a crazy day!! Thank you to Ron for coming back and John/Giovanni to save us a second time! After Ron had declogged our toilet, later that night we noticed water dripping right down to the basement from what looked like the same place as we just had fixed. Called them back to inform them that there was a leakage issue and they were able to come and figure out the problem. Weird coincidence that there was a pipe issue too! Thank you Ron for coming back to verify his work, which shows me that they take accountability for their job. John was great as well and they quickly figured out the problem and was able to fix it! Amazing and still pleasant to deal with even after a long day! Thank you!

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Company Response

Thank you for the amazing review we appreciate business, it definitely was a coincidence and what are the chances. John and Ron had told me that you and your family were a absolute pleasure to work for. Thank you again and please do not hesitate to call us whenever you need us.

Private User
Private User
Private User reviews Mississauga, ON
6/10

Fix toilet flusher, snake drains slow draining

Ryan and Nick were polite and neat and on time. They explained costs after assessment of flusher and draining. The $320 cost for the first drain plus $150 for each other one needing it came as a surprise and too costly for our budget. We proceeded with the toilet repair and Ryan efficiently fixed the flusher and the cost was included in the $69 initial service charge. Paid $77.97

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Company Response

Hello,
Thank you for your feedback we apologize for your experience, at Sureflow we always value our customers and would like you to call our office to discuss further and how to make your experience better. Please call 416-825-9911

Sureflow Plumbing & Drain Team.

Robert in Orangeville
Robert in Orangeville
1 review Orangeville, ON
10/10

Drainage problem in kitchen

On Friday night the drain pipe under our kitchen sink began to leak. I called Sureflow, and on Saturday, Rian came in and replaced our aging, corroded pipes very quickly. He was polite, friendly, explained exactly what needed to be done, and did fine, professional work. I highly recommend Sureflow, and Rian.

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Company Response

Thank you Robert,
We pride ourselves on providing the best possible service in the business, and we appreciate the amazing review. We will definitely let Rian know the great feedback that we received. Thank you again.

Private User
Private User
Private User reviews Vaughan, ON
10/10

Blocked Main Drain

We had an issue in our basement with the drain overflowing which was a result of blocked main drain. Called and interacted with Nikki who was very helpful, asked us questions and helped us with what would happen next. We got a notification that a team was on the way minutes after the initial call.
Giovanni and Juarez were courteous, wore appropriate covid ppe and wore shoe coverings and were very careful in keeping mess minimal. Assessed the issue and laid down the services and costs so we could accept or decline.
There were some hiccups and unforeseen issues in our case but they did their best to help us and go the extra mile to make sure we were satisfied and have a clear picture of what was going on. This was our first time needing plumbing services and I can see why Sureflow was at the top when searching for one.
Our family was very appreciative of their fair and honest service with unblocking our main drain. High marks all around. Thanks!

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Company Response

Thank you,
Customer service is our top priority at Sureflow Plumbing & Drain and I'm very happy that Giovanni and his team were able to assist you and did a great job. We appreciate the amazing review and hope to serve you again in the future. Thanks again.

Michelle
Michelle
1 review Newmarket, ON
10/10

Respectful and efficient

Niki was very quick to respond to my request for service, and explain the process and costing. John and Juarez showed up on time, and got the job done well and quickly. As a female, they were respectful, didn’t talk down to me, and clearly explained what they were doing and why. I can’t comment on how their pricing compares, I didn’t get other quotes. Would highly recommend.

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Company Response

Thank you Michelle,
We greatly appreciate your business and customer service is our number one priority, Without customers like you we will not be here today and we appreciate your business. Thank you again For your amazing review.

Nick in Orleans
Nick in Orleans
0 reviews Toronto, ON
10/10

MALFUNCTION SEWAGE PUMP

We had an emergency issue with Malfunction Sewage Pump. After a few “wild West” offers from other services, we finally and randomly contacted SUREFLOW. They provided us with incredibly competitive estimate for service work, what we accepted immediately. The crew (Ryan & Brandon) arrived JIT and confirmed proposed estimate without any further cost. They removed malfunction pump without dropping a dirty stuff on surroundings, they installed the new one, they tested it, they cleaned …and we get problem solved in matter of an hour, after 10 hours of ordeal with other similar services. HIGHLY RECOMMENDED these guys!
Nick Nikolic

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Company Response

Thank you Nick,
We greatly appreciate your business and your amazing review we are extremely happy that we were able to serve you in such a short matter of time on your emergency. We try and offer the best service in the business that is our goal and what we strive for. Thank you again for your business and we hope that you call on us again in the future.

E_Tavares
E_Tavares
1 review Toronto, ON
10/10

Laundry Reno

Simply amazing service! We had our laundry room renovated and Sureflow did all the plumbing changes.
John was on time, polite, professional and very clean.
It was a pleasure having them in my condo!
Highly recommend!

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Company Response

Thank you Priscilla,
You and your family were an absolute pleasure to work for and we could not ask for more than a customer. We appreciate your business and hope to see you soon on the next portion of your Reno. Thank you for your business

Carri
Carri
1 review Chatham Kent, ON
10/10

Winner!

No one wants to play roulette when sourcing out a trade but HomeStars referred my request and I got a call from John at SureFlow. He was great - professional, polite, thoroughly explaining their service protocol and pricing. He arranged to have a team meet me on site and they were on time. I had an emergency and these guys weren't asking me to wait another day or two. The guys were also professional and polite. They wore masks and booties, they were respectful of their surroundings and the other people there. These guys found the problem, explained how it worked, how to repair it, took photos, cleaned up the mess and took the waste with them. In addition, I could pay by credit card on the spot and even got a discount. It's like I won the lottery! Shout out to Ryan and Brandon - guys you have good parents, hats off to them and to your invaluable work ethic!

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Company Response

Hello Carrie thank you for your amazing review. We look forward in working with you again in the future.

Julie in Brampton
Julie in Brampton
2 reviews Vaughan, ON
10/10

Reaplced leaking toilet

Replaced a leaking toilet. They were able to come the next day, as requested. The person I talked to over the phone was very helpful, answered all my questions and provided good advice. I also appreciated the 2 people who came and did the repair. Very curious, professional and punctual. Definately would use them again.

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Company Response

Hello Julie this is Nikki from Sureflow Plumbing & Drain. I am very happy you were happy with the service we have provided you with. We try our hardest to offer all of our clients a 5 star service. Thank you very much for your business!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Sureflow Plumbing & Drain

Sureflow Plumbing was established in 2007.
Sureflow is a family operated business.
We focus on providing fast and reliable service.
Call Sureflow, Flush the Rest!
416-825-9911

CATEGORIES
Plumbing and Drain Services
SERVICES
Install/Repair Basement Drainage Install, Clear Drain Clog or Blockage, Camera Inspection Drain Line Breakage, Repair or Replace Faucets or Pipes Install or Replace Garbage Disposal, Plumbing for Renovations or Additions , Install Septic System Repair Septic System, Clean or Pump Septic Tank, Clear Sewer Main, Install, Replace or Repair Sewer Main, Install or Replace Shower, Repair or Replace Sump Pump, Install Sump Pump or Interior Foundation Drain, Install Tankless Water Heater Install/Repair/Service Water Heater, Install/Replace/Repair Water Main, Install/Repair Water Treatment System, Install/Repair Well Pump, and much more.
SPECIALITIES
Plumbing, Drainage, Backflow Testing, Hydro Jetting, Power Flushing
WEBSITE
https://www.sureflow.ca
YEAR ESTABLISHED
2007
PAYMENT METHOD
Cash, Cheques, E-Transfer, VISA/Mastercard Credit or Debit
LICENSES
City and Municipal
MEMBERSHIPS
College Of Trades
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
One Year
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.