Quality First Roofing

Roofing
1 Austin Terrace ON M2R1E8
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Quality First Roofing
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98%

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Reviews for Quality First Roofing

Average customer rating:
10 10 (259 reviews)

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Gina G.
Gina G.
5 reviews Toronto, ON
10/10

Roof replacement

Michael was very professional and provided insights regarding the roof construct and requirements for our home. The Quality First Roofing team worked very hard and cleaned our property and surrounding areas daily.
We are very pleased with our roof and agree that the company does indeed put quality first.

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Company Response

Hey Gina
That's our entire mission (putting quality first!)
Its awesome to hear such positive feed back! We try to make every project go as smoothly as possible. Happy that we were able to fit you in this year before the winter weather moved in. I hope you enjoy your new roof for many decades to come.
All the best to you and the family in the new year !
Sincerely
Michael

Kim in east Toronto
Kim in east Toronto
2 reviews Toronto, ON
10/10

Roofing

Quality First Roofing came highly recommended when I needed a new roof for both the flat and peaked sections. I wanted a "white" or cool roof, and needed more insulation and a skylight replacement. Michael recommended high quality Malarkey shingles, and Soprema products for the flat section, for a roof that will likely last decades.
The final price may look high, but this takes into account the quality of the materials, the custom skylight replacement, and the extra insulation needed.

The crew showed up early and worked hard until dark every day, until the job was finished, and Michael provided pictures of both the process and "after" shots, showing some problems left from a previous roofing job.

Michael was always available to answer email questions, and when I had a question, I generally found that it had already been anticipated, and would he would check in if something unexpected came up.

The entire job went very smoothly.

The house is already snugger, and I hope the lighter colour will help keep things cooler in the summers to come.

I definitely recommend Quality First Roofing, and will recommend it to anyone I know needing a new roof.

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Company Response

Hey Kim

Thanks for the super detailed review!! It's a good summary of the highly optioned roofing install that we put together. I especially enjoy doing projects like this because they aren't just replacements, they are complete upgrades. Upgrading every possible aspect of the roof. From the insulation to the type of membranes and underlayments. You will definitely notice the difference with this top of the line roof!
It was a pleasure working with you and I'm always happy to answer any future emails or calls.
And thank you for referring us to your neighbor.
All the best to you!
Sincerely
Michael
Quality first roofing

Levi in Toronto
Levi in Toronto
1 review Toronto, ON
10/10

Flat Roof Repair

Strongly recommend this company, they did great work for my wife and I.

Edit 2 on 8/Nov - After reading my review, the company reached out to me to ask if they could make the two things mentioned below right. It shows how much they care about their workmanship and reputation. They came back and took care of the small details, so now I can recommend them both for their work, and their after sales service! 10 stars!

<< What went well >>
- Did a fantastic job, in the time frame promised
- The crew arrived exactly when agreed (and I mean, EXACTLY) and got work right away
- Kept the worksite clear, with a minimum of noise
- Took care to protect my windows, my neighbors windows and the surface of my desk
- At one point they had to stop work due to rain, but communicated in advance and tried their best to work within the weather.
- Price was significantly lower than other quotes.

<< What they could have done better >>
- I have had pieces of roof material and insulation come out the end of my downspout since the work, so it seems the eavestrough spout was not blocked properly. I have no idea now if there are blockages, which makes me worry about ice over winter, especially because I have a very long drain. They came back after completing the job to blow out the drain just to be safe.
- The visible trim they installed at the edge wasn't as nice as it was before. It's (presumably!) waterproof etc., but the quality was different to what what my siding contractor had installed just a few months earlier. Apparently the roof height dropped when replaced, so that lines weren't quite the same.

<< Overall >>
This company was great to work with and I will choose them again in the future.

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Company Response

Hey Levi

Thanks for the awesome review!
Our goal is to leave every client 100% satisfied and not a percent less. We want provide the absolute best service for a fair price. This is the key to our many years of success.
I wish we could have made the trim on the back of the flat roof one height as it would have looked smoother, but unfortunately your attached neighbors roof has many layers on it. That's why there is a three inch rise where they meet. We installed a new flashing with less cuts in it to give it a smother look.
That's really all that can be done there until your neighbor replaces his roof and hopefully removes all the layers to make the two roofs one level.
I appreciate your understanding. We would be pleased if you considered us for other parts of your roof in the future!
I'm also very grateful for your referral to your neighbors Ruth and Erick who's roof we did a couple weeks ago.
I wish you a the best in the new upcoming year! Take care and stay safe.
Sincerely
Michael

Private User
Private User
0 reviews Toronto, ON
10/10

Shingles and flat roof

Mike and his crew did an amazing job on the shingles and flat roof. There was some challenging areas and they did with no problems. The metal work also turned out great.
His crew definitely takes pride in there work and do not rush it just to finish and go home.
They showed respect for house and property and cleaned up perfectly when job was finished.
I'm sure I could have went with cheaper company but no way get quality materials and top notch work.
Highly recommend this company.

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Company Response

Hey Mike

It was a pleasure for me to do a roof the proper way. I'm very happy that you went with our recommendation to reslope the flat roof and install superior materials. You will never regret investing in your roof as it pays for it self down the road, by outlasting the competition.
Thanks again for entrusting us with your roofing project!
Sincerely
Michael

belangerkayla
belangerkayla
5 reviews Toronto, ON
10/10

Roof

We moved to a new home and it was must to make a new roof. But we wanted to be sure that it be done properly.
So me and my family asked this company to help us. We had a meeting before making the roof and decided of the type that we want and color. Everything was done perfectly and in time.

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Company Response

Hello
We do not have this email on your list. Perhaps you are a client who wrote the review from another email address that we don't have in our system. We will look into it.
But Thanks for the kind review!
Happy holidays and all the best in the new year !!

jpw from Scarborough
jpw from Scarborough
10 reviews Toronto, ON
10/10

Shingle Replacement

I selected Quality First Roofing through Homestars in July 2020 after doing some research. The person doing the estimate was very thorough, explaining the work in detail and courteous. Considering the size of the roof(I live in a backsplit with 2 roof areas), the cost seemed reasonable. A neighbour in a similar sized house paid $15,000 a couple of years ago! The workers arrived promptly at the time specified and appeared to have done a first class job. They also made a couple of amendments at no extra cost to improve the ventilation and added side flashing. I was up the next day and had a look at things. The other much appreciated items was after the work was completed, they went around and cleaned up the area to such an extent that, aside from the new roof, you wouldn't know they had been there. Based on my experience, anyone choosing Quality First Roofing will not have cause for disappointment.

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Company Response

Hey Jpw

We always do everything necessary to ensure the roof performs properly, even if it means spending more time then initially expected. Our emphasis on quality work is as important as it is in clean up. I pleased to hear that our system is working. Much appreciated!!
Sincerely
Michael

Homeowner in North York
Homeowner in North York
3 reviews Toronto, ON
10/10

Build new flat roof balcony and waterproof

For years I have had an issue with water leaking from a flat roof balcony right above the main entrance to my home. When Michael started the work to waterproof the flat roof, he informed me that the entire balcony was so severely damaged that an entire new structure would have to be built. Michael was extremely patient in taking the time to explain and show me the extent of the damage. After agreeing to proceed, Michael and Igor worked tirelessly for 12+ hours to build a complete new balcony and waterproof it. He juggled some other jobs that he had lined up and managed to complete all the work at my house in a single day. His workmanship is top quality and a highly recommend Quality First Roofing to anyone who is looking to have roofing work done on their home.

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Company Response

Hey
Thanks for the awesome review and thanks for referring us to your sister! Your sister also has the same issue at her house with a builder flat roof that was never sloped and the flat roof failed prematurely. It was a builder home with a flat roof balcony because the builder just cheaply patched it together. The whole thing ended up being rotten and we had to rebuilt it from scratch. But it's done properly now and will last you many years.
Thanks again
Sincerely
Michael

Edith
Edith
1 review Toronto, ON
10/10

Great work

Michael and his crew did a wonderful job. We were very impressed from the beginning with the amount of care and dedication Michael put into the estimation. He photographed and made notes on the condition of our roof and took the time to explain to us the whole process. The team was very hard working and professional. It was really great to be kept in the loop with the project, as we received email updates on the progress throughout the day. Michael is very knowledgeable and approachable, answering all our questions in timely manner. Overall, we are very happy with the work they've done and would highly recommend Quality First Roofing.

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Company Response

Hey Edith
Unfortunately the roof you had only lasted a couple of years because of the poor workmanship by the previous roofer.
I promise that your new roof will outlast your expectations. We did everything possible to make your roof last for decades to come.
We were able to perfect what we do because we only do one thing "roofing". We don't try to stretch our services across all the trades. We only focus on roofing. but let me know if you ever need any other contractors, I can refer a few good ones that I've discovered over the years.
And Thanks for referring us to Adrian!
Sincerely
Michael
Quality first roofing

Zack in Toronto
Zack in Toronto
2 reviews Toronto, ON
10/10

New Flat Roof

I found Michael based on previous home star reviews and I can say there are completely accurate. First Quality Roofing is a 5 star company. He was amazing to deal with from beginning to end and on the day of installation was in constant communication providing picture updates through out the day. Michael and his team worked extremely hard and well into the night to get this done in 1 day. They were very courteous and respectful of both mine and the neighbours property who we share a driveway with. I was very impressed by the clean up as the property was probably cleaner than when they showed up. Michael Was also very fair and great to deal with - at no added cost he fixed two downpipes and replaced one as well he found 4 layers of existing roof during the removal but didn’t charge more even though he based his quote for two layers

I highly recommend Michael and his team for any roof job and will gladly use him again when we decide to replace the shingles

1 of 1 people found this review helpful.
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Company Response

Hey Zach
Thanks for the awesome review! I take pleasure in doing things correctly and treating every customers home like my own. We ended up framing up your roof to create slope so that the water drains correctly. So many roofs in Toronto fail prematurely because water sits on them. I'm glad that you went with our suggestion and resloped it. nothing more rewarding then working for great people like yourself who appreciate our hard work. All the best to you and your young family in your new home!
Sincerely
Michael

Katarina
Katarina
1 review Pefferlaw, ON
10/10

New roof

I was referred to Quality First Roofing by a friend who was extremely satisfied when she did her roof 6 years ago! I have a big roof and was keen on getting it done in one day. The best choice that I have made thus far was hiring Quality First Roofing!
The most professional, competent and experienced company that I have ever dealt with during my entire house renovation project. I have had my fair share of terrible contractors during my home Reno but Quality First Roofing was a breath of fresh air!
I recommend Quality First Roofing 1000%.

1 of 1 people found this review helpful.
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Company Response

Hey Kat
All I do is treat every customer like I would like to be treated. We strive to be more punctual and professional than everyone in the business. I have chosen to keep the company at a small manageable lever where I can oversea every project. I personally train all of our staff to ensure that every roof is done to the highest quality. It's truly a delight to hear such a wonderful review! It's very rewarding.
Sincerely
Michael

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Quality First Roofing

Our mission is your satisfaction. Just as our name suggests, Quality is our utmost consideration, which ensures that every job is done correctly at a competitive price. We only use industry approved materials and adhere to all local building codes and Provincial regulations

Your roof is the first and ultimate line of defence to protect your beloved home or business against the harsh elements of our unpredictable Canadian climate. It should therefore be left to the experts. At Quality First Roofing, we only do roofs, unlike some other contractors who might try to stretch their capabilities between roofing, windows, doors, siding, etc.

Services: Shingle Roofing
Flat Roofing
Metal Roofing
Cedar Roofing
Slate Roofing
Skylights
Roof Leak Repair
Roof Maintenance

CATEGORIES
Roofing and Skylight Installation & Repair
SERVICES
Shingle Roofing Flat Roofing Metal Roofing Cedar Roofing Slate Roofing Skylights Roof Leak Repair Roof Maintenance
BRANDS
Certainteed Landmark BP Mystique Iko Velux Gaf
WEBSITE
http://quality-first.ca/
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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