Having done roofing myself in the past and being experienced with home renovations, I spent quite a bit of time researching the different roofing materials and systems before reaching out to 8 or 9 different contractors. From the beginning my experience with Shawn at Rydel was nothing but positive. He was only one two reps who spent time listening and addressing my concerns, answering my questions and further educated me on different products. I did not feel pressured or rushed to make a decision.
Many contractors were quick to say they do this or that but Shawn explained in details Rydel’s procedures step by step which they followed through when they did the job. Their crew were nice and professional, and I am pleased with the work they did. I inspected the roof myself and it looks great.
Despite being windy that day, the guys did a good job cleaning up the property from debris and garbage from the job.
Like most construction job, it is unlikely that everything goes without a hitch. In our case, we had a drywall screw pop through the ceiling when a bundled of shingles was dropped on the roof. We have cathedral ceiling and the roof consists of 2 x 8 covered with a sheet of plywood on the outside and drywall on the inside, no attic. I think it was just bad luck the shingles fell right where the crew was.
I mentioned this to the job supervisor during the inspection the next day and to Shawn when he dropped off the warranty paper. Both apologized and offered to have it fixed without even seeing it. I turned down their offer as I am still finishing renovations inside and it is an easy fix for me to do. To me, their reaction to the issue is what was important. I felt they were sincere in wanting to have it fixed and ensure we were happy with the job.
I have no problem recommending Rydel Roofing.
Thanks for the great job!

The crew that was sent to re shingle our roof was very professional and polite. They worked hard on what I would consider to be a challenging roof and they cleaned up completely afterwards. I would highly recommend this company to others.

Work was done on time and as requested. Cleanup was done and I am very satisfied.

If you are looking to replace your roof this summer, do not look any longer call mike at the Rydel roofing for a quote and if you require any technical information or quick fix ask for Ryan and they will take care of any need or answer any question you may have

Thanks for coming out to my home for an inspection. Your team was able to find the leak, remove the snow and repair it right away. I look forward to having Rydel redo my roof this summer.

The work entailed procuring and installing a two rail snow fence on an existing rubber tile roof.

The initial step of obtaining a quotation and gathering the information to select a vendor went very smoothly. I wish all companies were as easy to work with as Rydel was. My initial enquiries for information were answered promptly and completely. When it came to the on-site visit to view the work that I was looking to have done, the sales manager was punctual (always a good sign in my books), well prepared and ensured that all of my questions were answered to my satisfaction. He ensured that he or the right people were available in advance to answer questions about the product or the installation process without having to go away and research or ask others and delay the whole process. The quote was made available before they departed. The degree of organization and communication (and a fair price in my view) led me to proceed with Rydel.

The scheduling of the work and the communication surrounding this was one area that Rydel could improve upon in my experience. The job start was delayed more than once. However, the delays were not communicated in advance and only upon my enquiries to the office. Everyone that I spoke with was courteous and helpful in looking in to my situation but I would hope that they would communicate proactively in future any schedule delays rather than have the customers needing to call and determine where things stood.

Once the work began, my confidence in choosing Rydel was fully restored. The care being taken during the installation was fully evident. Any concerns that I had with the installation process were alleviated as they took the time to explain how they ensured that they screwed the mounting plates in to the truss and not just in to the plywood sheeting. The work proceeded without any delays (even proceeded in to the weekend with my okay) to get the job completed.

This is the first winter that the snow fence has been in place and it is performing as expected. I am very pleased with the quality of the installation. I can not evaluate the quality of the snow fence at this time as it will likely be a few years before that determination can be fully made. Aside from the communication around scheduling, I was pleased with the work performed. If I need roofing work in the future, I would call Rydel again.

There were some initial issues with scheduling and some confusion about the work to be done.

However, Rydel Roofing came through in the end and delivered a quality service. They even provided a discount for my trouble.

This summer (2018) I engaged the services of Rydel Roofing and I was extremely satisfied with the services I received.

I had a terrible experience with another Ottawa roofing company and lost a significant amount of money. I contacted Rydel as part of a "blitz" to find a new contractor. I was contacted almost immediately by their office administrator who put me in contact with Daniel Gillespie. He set up an estimate with me at my home that night...a Friday night...at 6pm. The following Saturday the team was on my roof doing the job.

Daniel and Mike Carrington went above and beyond knowing my previous experience and ensured my roof was done in a very short period of time. Every concern I had along the way was fully addressed and now four months later I am ready to face another Ottawa winter without any worries about the condition of my roof.

If you want to deal with a company that cares Ryan, Daniel. Mike and all the other staff exemplify what that is. You can't go wrong with hiring this company!!!

Thank you Rydel Roofing for putting me at ease after what was a very stressful situation!!

Ryan,

We wanted to express our extreme satisfaction with Rydel Roofing. Our home needed to be resided and your company went above and beyond in taking care of us. You identified issues with our flat roof and fixed it better than it ever was. The workers were very flexible and helped us to problem solve any issues that we discovered. Everyone in the company communicated well and responded promptly to questions we had. You provided a payment plan that met with our needs for our projects.
We are 100% please with your company and would highly recommend you to anyone. Thank you so much for making our home beautiful again.

Liz & Joel Glover

The work crew arrived early in the morning, tore off the old shingles, removed a sturdy, steel-lined masonry chimney, patched the decking and reshingled the roof by sunset. A competent, diligent, funny crew … a joy to have working on my house. 100% satisfied.