Integrity Roofers Ltd

Roofing
Toronto ON M2N 1N2
Write a Review
Write a Review


HomeStars
Roofing
Integrity Roofers Ltd
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

96%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Integrity Roofers Ltd

Average customer rating:
9.8 10 (284 reviews)

Sort by

Alex in Toronto
Alex in Toronto
1 review Simcoe County, ON
10/10

Integrity Roofers

During the recent windstorm we had some shingles blown off of our roof. Called Integrity Roofers and they came at the promised time, checked the roof, got the proper shingles and repaired it very quick. I had another problem which I showed to the guy and he even took care of this one too. Recommended them to my friends.

Approximate cost of services:
$500.00
Was this review helpful?
Company Response

Thank you Alex for your review and recommendation. At Integrity Roofers we take care of every aspect of your roofing needs. From repairs and eaves cleaning to roof replacement and insulation you can count on us to do the job right the first time. And as you have seen our staff go above and beyond to ensure customer satisfaction.

John in Toronto
John in Toronto
1 review Toronto, ON
10/10

Roofer Replacement

This company did an amazing job. There were some unexpected changes to the work, but they took care of everything and did so in a very professional manor. Great job all around. Good price, good service, good end result.

Approximate cost of services:
$10,000.00
Was this review helpful?
Company Response

Thank you John for this review. At Integrity Roofers clients can expect to be taken care of every step of the way. No matter what challenges arise, we will be there for our clients and resolve every issue to their complete satisfaction.

Floria in Toronto
Floria in Toronto
1 review Toronto, ON
10/10

Roofing

Our neighbour had called to let us know we needed to have a roofer come out to take a look at our roof, before we had more serious problems inside the house. We called 2 other roofing companies before calling Integrity Roofers. One company gave a quote without even looking at the roof (very unprofessional) and the other company quoted much higher to do the same work as Integrity Roofers. Shay Barat (CEO of Integrity Roofers) personally came out to assess our roofing requirements and provided a quote after reviewing the condition of our roof. He took pictures of everything so we could see for ourselves the damage and what needed to be replaced. Shay is very thorough and experienced in his field. Shay explained everything that we needed and why it was needed. He had samples of shingles and videos showing us how and where and why changing the air flow in the attic would help for better ventilation compared to the existing ventilation and at the end of the day, a cost saving benefit to us. He also provided additional insulation in the attic. Our experience in dealing with Shay and his employees, including the workers that came out to do the work, we found everyone was very polite and professional. After the work was completed, Shay came back to make sure that the property was as clean as they found it. I would highly recommend Integrity Roofers as they are very professional and hard working. Thanks guys.

Approximate cost of services:
$9,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you Floria for sharing your experience of working with our company. It's been our pleasure to provide you with a complete roof replacement. As you have experienced, our inspectors are very thorough and take the time to educate our clients about the options available to them. We pride ourselves on always being professional and looking after our client's needs throughout the process. Thanks again for the recommendation!

Private User
Private User
Private User reviews Toronto, ON
10/10

New Roof

We bought a home that needed a completely new roofing system and used Shay and his crew in September 2016 for our new roof. Shay was very thorough and detailed in his assessment of our roofing needs, he took the time to go up on the roof and into the attic when determining what work was necessary. He was always available for any questions we had and the crew working on the roof were very respectful, hardworking and careful. We would highly recommend Integrity Roofers to anyone who would like the job done right.

Approximate cost of services:
$22,000.00
Was this review helpful?
Company Response

Thank you for your review and recommendation. We are glad we could provide you with a completely new roofing system. As you have experienced, at Integrity Roofers customer service is top of mind from the initial meeting to the final walk-about. Shay and the entire team take pride in what they do and enjoy getting positive feedback from satisfied clients such as yourself.

Patrick75
Patrick75
3 reviews Toronto, ON
10/10

Roof, Eaves, Soffit, Fascia, Insulation

We purchased our home 4 years ago. The previous owners had invested in shingles, however they neglected the importance of the ventilation, because of that, part of our attic grew mold.

Integrity Roofers Ltd did a superb job. Our project included: New CertainTeed Landmark shingles, Ice and Water shield, underlayment, drip edge, flashing, eaves, fascia, soffits, spray foam + blow-in for a R60 value, plywood from entire roof surface, baffles, downspouts and ridge vent…..basically a new roof!

All aspects of the work were performed impressively. Shay and his team are highly skilled professionals, who were extremely easy to work with. They are outstanding in their field.

Shay not only took time to explain the main problem of the roof and how his proposal was going to address the issues, he also provided materials in papers and videos of ventilation as we didn’t fully understand even after doing our own extensive research and having multiple contractors over. He and his team are totally committed in providing 100% customer satisfaction.

We highly recommend Integrity Roofers Ltd.

Approximate cost of services:
$22,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you Patrick for your review and recommendation. It was our pleasure to provide you with a complete roof system. You are right, our team is very knowledgeable and skilled. And we are always happy to answer any questions clients may have. We aim to do your roof once. Do it right the first time and let it be the testament to our workmanship.

Luisa in Toronto in Toronto
Luisa in Toronto in Toronto
1 review Toronto, ON
10/10

So happy I choose Integrity Roofers

I needed the roof of my home to be replaced, as it was old and the existing shingles were starting to fall off. I got quotes from 6 companies and I couldn't be happier that I went with my gut feeling and chose Integrity Roofers to do the work. Cory was wonderful throughout the entire process - from quote to final payment, he was very personable, honest, informative, responsive and always took my questions or inquiries seriously. He reassured me that everything would go well and it did. The work was scheduled shortly after signing the contract, the crew showed up on time and ready to work and within a day, I had a new roof. Everything was left clean and even some of my neighbours expressed how impressed they were with how fast they worked. Dealing with the office was also easy and pleasant. Any kind of renovation work can be stressful, as things don't always go as anticipated or planned. The team at Integrity Roofers did a great job and made me feel that I was in good hands. This is a company who takes pride in their work and in my opinion are very focused on customer satisfaction. Also from a pricing point of view, they were very fair and competitive, their rates are not inflated and unrealistic. Thank you Cory and everyone at Integrity Roofers. You live up to your name and I would not hesitate in the least to recommend you to my network of friends and family.

Approximate cost of services:
$4,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you Luisa for this review and recommendation. We are glad that you've had a very pleasant and positive experience with us. As you pointed out, Integrity Roofers team is made up of people who work hard and love what they do. We value our clients, and also take pride in our workmanship and reputation. Customer satisfaction is always top of mind and really a guiding philosophy of our company. Enjoy your new roof!

Li in Woodbridge
Li in Woodbridge
1 review Vaughan, ON
2/10

Complete new roof on a new biuld

In my opinion Shay really dropped the ball on this one he came priced my roof, we agreed on a price. I drove to his shop the Next day and gave him a deposit and I explained to him that I needed the roof done by a certain day because I had bricklayers wanting to start and that I needed to be closed in before winter. He explained that I was already on the board to have my roof started on Thursday October 6. To be fair we did have 2 days of bad weather the week before. He said we would have to push everything back a few days. Then he started playing games saying that he couldn't even promises the following week or two and if I wanted he would give me back my deposited. Way more than a few days. Then I drove by his shop and my name was not even on the schedule board. Then he said I was putting undo pressure on him, and thought i should just pick up my deposit and go somewhere else for a roof. So now I'm left scrambling trying to get my roof done. In my opinion he might have under priced the job and then felt this was the only way to get out of it. I waited almost 2 weeks to write this review hoping I would get a call with an apology but no such luck. I'm sure shay is not a bad person buy in my opinion he really dropped the ball on this on.

Review has 1 previous version
Approximate cost of services:
$13,400.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

At Integrity Roofers, we go above and beyond to accommodate our clients and we live by the mantra, “the client is always right”. In this case, however, we feel the need to tell our side of the story.
Prior to writing this response, I spoke with a manager at Home Stars to request that this review be removed from the website due to the fact that Mr. Li is not a customer of ours. He did not conduct business with Integrity Roofers. His deposit was returned to him and no roofing job was performed. Home Stars refused and it makes me wonder: who is Home Stars really here for? The contractor? The customer? Or shareholder profits?
When I first met Mr. Li, I provided a quote. At that time he notified me that he was considering two other potential roofing contractors. He selected Integrity Roofers because of our warranty options, and most of all, our competitive price. The next day, he paid a deposit. The day after, and for 5 days to be exact, it rained. During these 5 days, no roofing jobs were performed, including Mr. Li’s. It is important to note that Integrity Roofers never puts client property at risk. If there is even a chance of rain in the forecast, we cannot perform roofing work because if it does indeed rain, the materials beneath the shingles may be compromised, or even worse, there may be damage to the home’s interior.
As a result, Mr. Li’s scheduled completion date was postponed by 1 week (as were the completion dates of our other clients’ homes, which were scheduled before him). At this point, Mr. Li began to phone me on a daily basis in efforts to push his job forward and ahead of other clients. I refused because at Integrity Roofers, we have a system and it is in place for a reason. It is first in, first out. Clients are scheduled and we abide by this schedule, never letting one client’s job take precedent over another. When Mr. Li did not get the results he wanted through phone calls, he began to show up in person at our office. His attitude and demeanor was so abrasive that my staff members felt genuinely uncomfortable. Mr. Li’s name was always on the scheduling board – just not where he wanted it to be. As grateful as I was for his business, it was at this point that I recommended he hire another roofing company that could complete his roof within the time-frame he needed. When Mr. Li agreed, I promptly refunded his deposit.
I did not under-quote his roof. My price is my price and it is carefully determined according to materials and labour. The unfortunate way in which this transpired was a result of timing and the fact that my team and I were unwilling to bump other clients in order to complete Mr. Li’s roof sooner.

seilstarace in Toronto, Ontario
seilstarace in Toronto, Ontario
2 reviews Toronto, ON
10/10

Replace the Garage and Porch Roof

The roof on my 100-year old garage was in need of replacement. I chose Integrity Roofers and I'm glad I did!

Shay was courteous and fair. One roofer told me there were 3 layers of shingles, Shay (the owner of Integrity Roofers) confirmed there was only one; and more to the point, he quoted the job that way. I was so impressed I had two porches re-roofed at the same time. The job started a week after the quote and despite two rain delays was done a week later. Shawn (the foreman) kept me informed of progress with a call each day. The job finished exactly on budget.

The job site was always clean... my wife and my neighbours were happy throughout. Shrubs, trees and grounds were kept safe and the new roof looks great!

Approximate cost of services:
$950.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for this review! Doing the job on time and on budget is one of the hallmarks of Integrity Roofers, as is frequent communication with our clients. Shawn is the latest great addition to our team. With his knowledge, skill and professionalism he fits right in and we are very happy to have him on board. We are glad you are enjoying your new garage roof.

Ron & Dulice
Ron & Dulice
3 reviews Toronto, ON
10/10

New Roof

We first called Shay about a leak in the roof during Feb 2015 (sorry for the long overdue review!) Shay was the only person responded back to us on the same day after numerous calls to several roofers, we were even more impressed when he showed up to look at our roof on the same day! In the end we had to replace our entire roof as we found mold. I was extremely concerned about the mold as I have a young child, Shay was quick to provide recommendations and promised to work on our roof as soon as the snow/ice thaws..and he did! Shay was very knowledgeable and explained everything to us thoroughly and patiently. We are also very happy with Shay's team as they were very courteous, helpful and professional. We would highly recommend Integrity Roofers to everyone!

Approximate cost of services:
$15,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you for this review and recommendation! Shay leads by example and the rest of the team subscribe to his philosophy of going the extra mile for our clients and his vision of improving contractors' reputation one happy customer at a time. We are glad we could help!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Integrity Roofers Ltd

Integrity Roofers is a licensed, certified and insured roofing company serving residential and commercial property owners in Toronto and the GTA.

Grounded in our ethics and principles, as people and as a company, we provide roofing services that are professionally executed and fairly priced.

Industry Credentials
Certified by CertainTeed, Integrity Roofers’ contractors are certified Quality Masters and Shingle Applicators. We bring 20 years of roofing experience to the table, with the required knowledge and expertise to provide quality roof installations, repairs, and replacements. With $2,000,000 in liability insurance, both your home and our contractors are covered for any unforeseen or unlikely incidents that may occur on the job.

Friendly and Approachable
Integrity Roofers’ contractors are pleasant to work with and open to hearing any questions or concerns you may have. We are here to serve you in the best way possible, offering educational and practical tips wherever we can to extend the longevity of your roofing system.

CATEGORIES
Roofing and Skylight Installation & Repair
PRODUCTS
CertainTeed Products- Landmark, Landmark Pro, Landmark TL, Hatters, High Land Slate, Presidential Shingle, Independence, Grand Manor, Carriage House Suprema- Flat roofing materials. GAF
SERVICES
Roof Replacement, Attic Air Sealing, Attic Insulation, Attic Ventilation, Gutter Filter, Ice Damming Solutions, Siding, Skylights, Soffit, Fascia, Eavestrough, Roof Snow Removal, Roof Repair, Copper Work, Flat Roof.
BRANDS
CERTAINTEED, SUPREMA, GAF, BP, BAKOR
STYLES
All available shingle styles and brands.
SPECIALITIES
ROOF REPLACEMENT EAVESTROUGH, SOFFITS, FASCIA, SIDING INSULATION VENTILATION
WEBSITE
https://www.integrityroofers.com
YEAR ESTABLISHED
2013
NUMBER OF EMPLOYEES
9
RETURN POLICY
100% Guarantee.
PAYMENT METHOD
CHEQUES, CASH, CREDIT CARDS
LICENSES
Metro Lic. b23813
MEMBERSHIPS
BBB, CERTAINTEED
LIABILITY INSURANCE
Yes
DIPLOMAS
M.S.A., Q.M.
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
We Guarantee Our Workmanship.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.