Entrance Door Replacement
- Company Response
Thank you for your respond
Thank you for your respond
Thank you
Thank you very much
thank you very much
Thank you
We are very sorry that you are not satisfied with our service.
In the same time we would like at first to understand who is "privet user" to be able for a wright respond to a wright person.
Second - our call to check which way the door should be sliding... We do not think that to double check it - it is a wrong way to work. Our practice shows that not rear customers are making mistakes in order or changing their mind and that`s why we are double checking some things to prevent mistakes.
If we are understanding correctly why is "privet user" because we had such situation only once we did called you to check which way to operate you door and followed you request.
Regarding "will probably be charged again" - our opinion is that it would be better at first to check with us if you would be charged again and only after that to express your dissatisfaction.
Any way thank you for your response.
Sincerely
Boris Rozin
Owner - General Manager
Thank you very much
Dear Mr.Serge
As I noted in our conversation, sometimes you are facing such situation as with this window in you house.
It happens if the wall of the house is not strait (vertical) or original window was not installed according to the level and because of this the existing jambs surrounding the window is also not in the level.
In such case you do not have an ideal way to install new window.
Either you are going to install window according to the level and then you will have a gap between the new window and existing jamb or you will install window adjusting it to existing jumb but then the window will not be in the level.
We installed you window with adjustment to the jumb because othervise with such big size of the window you would have quite big and visible gap between the window frame and jamb inside you house.
You accepted the job, did not express any complains, paid it in full and everything was looking good.
In 5 days you call us with request to come back and reinstall you window according to vertical level even so, as I explain you by phone in such case you will have a quite big gap between window and jamb.
You agreed with this.
You agreed to pay for this re-installation job and I gave you the largest discount I could.
I organized the job to be done immediately at the same day and it was finished this evening.
I am sorry that you are not fully satisfied but onesmore in some cases , like yours, it is no ideal decision to install the window.
Either it will be not in the level or you will have a gap between window and existing jamb.
Any way, thank you for you review, it is very helpful and will help us in the future to avoid such situations explaining to customer in advance very carefully and in details both choices he has to install such window.
Boris Rozin
Owner - General Manager
Thank you very much
Boris
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