The Fireplace Plus Inc

I went online and found fireplace plus, then went into their store to see their product. I got a lot of useful information from them and then they installed our gas fireplace. They were excellent, very good at what they do and worked quickly. I’m happy with the work they did.

We’d been thinking about putting in a new fireplace for a while. The fireplace plus installed a gas fireplace in our existing wood burning fireplace. I’m very pleased with it. They came in but did the job in phases. First they put the gas lines in while we waited for the fireplace we wanted then they came inside and put in the rest of the unit. They were very clean.

I visited Fireplace Plus to discover that they had a demo of the propane fireplace that I wanted. As of early this year, gas fireplaces must have a screen. I wanted one without and was able to purchase their demo. They are a great family owned company, a pleasure to deal with.

Their shop is very close by, we stopped in to see what was on display. It is nice to see the unit before purchasing. We did some comparison shopping but made the arrangements for Fireplace Plus to do the job. We had a few hiccups with the installation, but they came back and fixed it . The workers were polite, thorough and conscientious.

It was time to replace our 15 yr old gas fireplace. I went to Fireplace Plus and they sold me a real high end fancy computerized fireplace complete with a remote. I had it for a while but when the real cold weather set in, I found that it just wasn't heating the house like the old one did. The guys are Fireplace Plus were very concerned and helpful about getting me a unit that I thought would do the heating job. In the end I went with the same make as what I had before. It works great and everything is good. They were wonderful to deal with and willing to do whatever they could for me. I did have to pay a restocking fee, but it ended up being a learning experience for us both.

First I wish to thank you for getting our fireplace installed today and compliment you on two super guys who worked through the cold without any complaints. Both Melody and myself absolutely enjoyed watching them work and interacting with two great men. You are truly blessed to have them on staff

While I prefer to patronize local business where I can, unfortunately I cannot recommend this company for a gas fireplace installation. The customer service was very poor. I encountered numerous problems while dealing with this company including: delay of about 3 wks to provide a written estimate (I had to chase them for it), framing work during the install which had to be torn out and completely; install time that was about 6 hrs longer then estimated; electrical hookup finishing work that took several wks to complete; call from rep asking for final payment when work was incomplete; electrical hookup by an unqualified technician (i.e. not a certified electrician).

Once I discovered the electrical had been connected by an unqualified rep, I contacted the Electrical Safety Association (ESA) who came to inspect the work. This resulted in a letter requesting that Fireplace Plus respond to the deficiency. After this letter was sent, I found the company much more responsive.

I sent an email to the company outlining my experience and frustration but, to date, have received no apology or even an acknowledgement.