Cool Flame Heating And Cooling

When my furnace quit on one of the coldest days this winter, I called DTM and got a very quick response.
Dwayne was out to my house, and assessed the situation with a few hours. Turns out one of the heat exchanger tubes was blown out. Dwayne went over the different furnaces available to me and discussed cost and payment options. They showed up the next day ready to go. They were very clean and courteous laying down mats on my newly laid flooring. I was upgrading from a
mid-efficiency to a high efficiency unit which also meant they had to run new intake and exhaust venting. The entire process from start to finish took about 3-4 hours.
I was very impressed with how clean and efficient they were and how accommodating they were with the questions I had and the information they provided.
I also like the fact that they have an app that you can use to book the yearly maintenance through.
I would highly recommend Dwayne and his team to anyone who needs a new furnace or maintenance on their existing furnace. I’m going to get him back to look at my air conditioner unit in the spring.

During the ice storm we lost power for 40 hours. When the hydro was restored, we noticed that our furnace was not working properly. Being the 23rd of December, we thought we would be out of luck finding someone to help us out. A friend of ours recommended calling Dwayne and I'm glad we did. His schedule was completely booked for that day but he did take the time to walk us through a temporary fix until he could come by. We mentioned that we would be leaving for holidays on the 25th and that we were worried that the 'temporary fix' wouldn't hold until we returned. Dwayne made time for us the very next day. He was friendly, efficient and courteous. We thought having someone come in on such short notice and on christmas eve day, was going to cost us an arm and a leg, but the price to fix our furnace was fair and reasonable. The peace of mind we had during our holiday is priceless. I would definitely call Dwayne again and I will also be recommending him to anyone who asks.

Dwayne goes above and beyond and ALWAYS looks to save us money. He turned out to help us with a POOL HEATER issue over Christmas, fitting us in between Turkey and Christmas Pudding with no extra charge for the emergency turn out. He delivers EXCELLENT service when ever required.

Dwayne is a real pro. He took care of cleaning thev furnace, replacing the filter and giving me a tip on saving money on my next filter purchases. He is the type of person I like dealing with because he cares about what he does and takes pride in his work. There aren't too many of those around anymore.

My bills were outrageous on an electric furnace and I was desperate to upgrade my furnace ASAP. Despite a packed schedule Dwayne squeezed me in and saved me at least a few thousand in heating this winter. Service is great, reliable and friendly! I had to smile at the red carpet he laid down to keep my floors from getting dirty, red carpet service in all respects!

Dwayne has gone above and beyond for us many times. He is very professional, personable and reasonably priced. I would recommend his services to anyone.

He helped repair the furnace in our old home, and even came to our house during his holidays when it stopped working in the winter. We also had him check the furnace in our new home when we moved in. He helped clean it and made useful recommendations to us about how to care for it, and how to add more heat to our basement.

Dwayne Torrens (owner of DTM Heating and Cooling) has done many projects for us in the last few years. Dwayne is an honest guy that does exceptional work and stands behind his work 100%. He treats all his customers as he would his family or friends.

I have referred Dwayne to friends and family many times and will continue to do so in the future. Most recently, Dwayne was able to save one of my neighbours thousands of dollars on a pool heater install that she had quoted from a "crooked" local heating and ventilation company. My neighbour was so extatic from my referral and Dwaynes fantastic work that she dropped me off a gift of beer:)

Keep up the good work Dwayne (your good work may keep me stocked up from thankful customers:)). I will be in touch soon to ask for help with our next project, Many Thanks.
Jeremy