Cool Flame Heating And Cooling

Formerly DTM Heating and Cooling
Heating & Air Conditioning
1648 Taunton Rd Hampton ON L0B 1J0
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Cool Flame Heating And Cooling
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98%

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Reviews by rating (past 12 months)
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Best of 2020 winner 2 timesBest of 2020winner 2 times

Reviews for Cool Flame Heating And Cooling

Average customer rating:
9.9 10 (89 reviews)

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Tracey K from Ajax
Tracey K from Ajax
6 reviews Ajax, ON
10/10

Gas Fireplace Maintenance

Great service! Jeremy was prompt, efficient, friendly and gave great advice on how we can avoid issues with our fireplace in the future. He left everything spotless and our fireplace looks brand new. Thank you for the excellent service, we will definitely use Cool Flame again as well as recommend to our friends and family!

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Company Response

Thank you for the review Tracey. Enjoy the clean fireplace:) Glad we could help.

David
David
3 reviews Pickering, ON
10/10

Came to give me a quote and saved the day !

Dwayne was fantastic ! he came on time to come and take a look at a fireplace issue to give me a quote and not sure how.... the door closed and locked us out of the house. He took on his own time to help me and managed to open the house. Even though I can't review his work (yet), I just wanted to give him 5 stars for kindness and ingenuity !!

Tks Dwayne !

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Company Response

Thanks for the review David. Too funny. It was my pleasure to help out. :)
hopefully we talk soon. cheers.

Hélène in Ajax
Hélène in Ajax
1 review Ajax, ON
10/10

Water Heater replacement

Thank you Dwayne and team for your great work. Our water heater was replaced quickly, efficiently, and professionally.
The best part of working with Dwayne and his team is that he only sells what we need. He gives honest advice and recommendations always in the best interest of his customers. He's our go-to guy for any gas needs!!

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Company Response

Thank you for the review Hélène. We see this way too often customers being sold stuff that is not always required. thanks again and Happy Holidays:)

Sydney in Fenelon Falls
Sydney in Fenelon Falls
2 reviews Oshawa, ON
10/10

Furnace Cleaning

Duane and his crew were very responsive and came as soon as they could. They were efficient with both the service as well as with billing, couldn’t ask for more. Thank you!

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Company Response

Thank you for the review Sydney. Have a great Holiday.

PAT in Toronto
PAT in Toronto
0 reviews Oshawa, ON
10/10

New furnace

My furnace was very old and finally broke down. Dwayne came over extremely fast to assess the furnace and told us a new furnace was required. He was back the very next day to install a new furnace. We are so grateful for Dwayne and his crew to get in and get out with such efficiency. Thank you so much!!!

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Company Response

Thank you for the review Pat. We try our best to accommodate the no heat situations as quick as we can.
thanks again:)

Lorie
Lorie
1 review Oshawa, ON
10/10

hot water tank

We were so happy with Dwayne and his staff. From the moment we called to have a quote done and the installation of our new hot water tank. Everything was done professionally very efficiently and with great customer service. Cool Flame is 5/5 all round. If you need these services Dwayne and his staff are to call. We were very impressed and very pleased with their service. Definitely will refer Cool Flame to others.

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Company Response

Thank you Lorie for the review. It was a pleasure working with you guys.

MylesJames1
MylesJames1
1 review Millbrook, ON
10/10

Air Conditioning Install

After all the stress of moving into a new build house in a new neighbourhood, we were thrilled to have Dwayne and his team install our air conditioning system. He was great from beginning to end - from the quote, to communication, to accommodating our (tight) timeline for install. He made sure we understood all parts of our new system and how to maintain it. We will absolutely be calling Cool Flame Heating and Cooling again! 100% recommend!!

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Company Response

thank you very much for the review. We understand moving is stressful and we try our best to accommodate when needed / possible.
See you soon!

Graham from Toronto
Graham from Toronto
2 reviews Oshawa, ON
10/10

New eqipment installation

Despite a busy schedule, the manager found time to pay a site visit as scheduled, name a delivery date and a fair price for a replacement pool heater. No fuss, no muss, all was done according to plan with expertise and pleasant conversation. Honesty and transparency were the hallmarks. Thanks, guys!

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Company Response

thank you for the review. thanks for your patience with the pool heater delay this year. much appreciated.

Casey in Etobicoke
Casey in Etobicoke
1 review Toronto, ON
10/10

Pool Heater

Dwayne is incredible. He’s helped us over a couple of different years and projects and he’s easily our go-to.

The work Dwayne has done has been exceptional - we’ve never had an issue with something he’s done for us. He’s highly responsive, transparent, and makes you feel very comfortable in potentially stressful situations (like, “I didn’t budget this furnace to blow up at the same time as my first kiddo comes.”).

Work with Dwayne.

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Company Response

thank you for the review. Always love to help out when we can. until next time:)

Wes  in Bowmanville
Wes in Bowmanville
0 reviews Bowmanville, ON
10/10

Raypak 156 pool heater

Dwayne and his helper were great to deal with. Very pleased with the installation. Everything looks so neat and tidy with services run neatly along back of building and clipped securely. I really liked their attention to detail many people wouldn’t notice. They took the time to paint the gas pipe and seal around the holes drilled on the siding to the pool room. Inside the pool room all connections were run so neat with minimal elbows it looks like it was planned for this from day 1. All packaging was taken and area left clean when job was complete.
Heater works great. It’s nice and quiet and brought our 14000g pool from 65f up to 75f in about 4 hours. The built in digital display is very easy to use.

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Company Response

Thank you for the review. Glad we could help with the shortage of heaters this year.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cool Flame Heating And Cooling

Cool Flame Heating and Cooling is a full service heating and air conditioning company. Whether you need a full heating and/or air conditioning install or you need your units cleaned out, we can do that!

Cleaning and Maintenances
Furnace and AC Installation/Service
Hot Water Heater Installation/Service
Pool Heater Installation/Service
Oil / Electric to Gas Conversion
Duct Work
Custom sheet metal
BBQ / Stove / Dryer Gas Lines
WE NOW DO DUCT CLEANING!!

Call us or message us today for a free a estimate and to book an appointment.

CATEGORIES
Heating & Air Conditioning and Gas Line Installation
PRODUCTS
Furnaces, Air conditioners, Hot Water Tanks, Tankless water heaters, FirePlaces, Pool heaters, Humidifiers, HRV's, Thermostats, Boilers, Heat pumps, Ductless split systems,
SERVICES
Installations, Service and Maintenance of Furnaces, Air Conditioning, Hot Water Tanks, Tankless Water Heaters, FirePlaces, Boilers, Ductless Split systems, Heat Pumps, Gas Dryers/Stoves/BBQ's, Humidifiers, Thermostats, Air Cleaners. Installation of gas piping of all propane and Natural Gas appliances. Custom Duct Work Installation. Rental Furnaces, A/C's, Hot Water Tanks and Tankless through Enercare Solutions.
BRANDS
We can service all makes and models of hvac equipment. The brands we install are: ICP.com, Tempstar, Keeprite, Maratherm Rinnai, Triangle tube combi boilers, Continental fireplaces, RayPak, Sta-Rite, Pentair, General Aire 1042, Vanee, Honeywell, White Rodgers, Sensi thermostats, Bradford White, HTP, Slant/Fin, LG, Rheem, GSW.
SPECIALITIES
Furnace installation, Air conditioning installation, Fireplace installation, Hot water heater installation, Pool heater installations, Service on all brands of equipment, Gas line installations.
WEBSITE
http://www.coolflame.ca
NUMBER OF EMPLOYEES
5
PAYMENT METHOD
Visa, Mastercard, Debit, Cheque, American Express, Cash
LICENSES
Gas Technician 2, 313D
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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