Cool Flame Heating And Cooling

Formerly DTM Heating and Cooling
Heating & Air Conditioning
Hampton ON L0B 1J0
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Heating & Air Conditioning
Cool Flame Heating And Cooling
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Reviews for Cool Flame Heating And Cooling

Average customer rating:
9.9 10 (125 reviews)

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Jane in Lindsay
Jane in Lindsay
5 reviews Lindsay, ON
10/10

Fixed Furnace

I was worried when our furnace gave up. I found Cool Flame on HomeStars. Dwayne was patient, polite, and knowledgeable. He showed up as soon as he could, and tonight we have heat. Dwayne cleaned-up, and gave us some handy tips. I will definitely use Cool Flame in the future! Thanks Dwayne!

Approximate cost of services:
$300.00
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Company Response

Hey Jane! Thank you for taking the time to write us a review. I was more than happy to have helped you guys out! :)

10/10

Gas Fireplace Service

Dwayne did such a great job on our gas pool heater a few months ago that I thought I'd get him to start up our gas fireplace, which hasn't been used in over 10 years. He checked all the lines, thoroughly cleaned and vacuumed inside, and cleaned the glass screen, making it look brand new. Finally he took time to show us how to start the pilot and the system in the winter. We were impressed with his reliability and professionalism. Once again, Dwayne convinced us that he is the "go to" guy for our heating needs.

Approximate cost of services:
$80.00
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Company Response

Thanks for taking the time to write another review and for your positive remarks. :-)

Mike from Bowmanville
Mike from Bowmanville
2 reviews Bowmanville, ON
10/10

HVAC

DTM originally supplied me with a free on-site quote for a replacement furnace and new Air Conditioner Install. Dwayne was courteous and knowledgeable. After getting a variety of quotes, DTM supplied me with a very fair quote. During installation day Dwayne and his crew were very respectful of the home (laying mats in walkways) and did a great job. The furnace and air conditioner work great and we would highly recommend DTM Heating and Cooling to all of our family and friends. If we ever need another replacement Furnace or Air Conditioner DTM will be the first ones we call.

Approximate cost of services:
$4,500.00
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Company Response

Thank you very much for the referrals and taking the time to write a review Mike. I am glad that the new equipment is working great! :)

Mary Damstra from Bowmanville
Mary Damstra from Bowmanville
1 review Bowmanville, ON
10/10

Air Conditioner Installation

we recently bought a new house with no a/c and we called Dwayne up and he took the time to return our call and then make the quote. He also chose the best unit that would work for our home. Dwayne also was very efficient with when he would come and do it and how long it would take. We also had Dwayne and Jeremy install our gas stove. He is very professional and efficient and I would recommend him to anyone of my friends and co-workers.

Approximate cost of services:
$2,100.00
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Company Response

Thank you very much for your review and the referrals Mary!

10/10

Hayward Pool Heater Service

Dwayne squeezed me in during a very busy Saturday, on same day notice, when I needed my heater serviced. Enbridge "A" tagged my gas line because they felt my heater required a pressure relief valve. Unfortunately, Enbridge techs make money when they tag gas lines and it turned out a PR valve was not necessary. They just cite codes without really looking into the situation. Dwayne took care of the tag and now we are enjoying the pool. I highly recommend DTM because of the fast, friendly and very honest approach in which they do business.

Approximate cost of services:
$50.00
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Company Response

Thanks for your feedback! I am so glad that you guys are enjoying the pool. I was more than happy to have helped you guys out!

Brett Bowman from Little Britain
Brett Bowman from Little Britain
1 review Little Britain, ON
10/10

Air con

We are very pleased with Dwayne and Jeremy's work! Did a great job. Great price and quality workmanship . They also took the time explain how everything worked. Dwayne even took time to fix my water heater that I messed up at no charge.

Approximate cost of services:
$2,500.00
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Company Response

Thank you for sending such kind and enthusiastic comments Brett, I certainly appreciate hearing them. Your positive feedback allows us to know our efforts are appreciated! :)

Rebecca from Oshawa
Rebecca from Oshawa
2 reviews Oshawa, ON
10/10

Furnace replacement

Dwayne replaced two separate furnaces and conformed the duct work to work with one unit. He was extremely professional and had the best prices around! Afterwards I had some questions and he was extremely helpful. He is there for his customers at all times! I would (and have) highly recommended him to friends, family and my own customers!

Approximate cost of services:
$3,000.00
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Company Response

Thank you for the review and referrals Rebecca!

John Gibbons from Seagrave
John Gibbons from Seagrave
1 review Port Perry, ON
10/10

new furnace and cooling system

Dwayne came in with the best quote.on a job for switching from forced air electric to natural gas. We had all appliances switched over including new duct work in an addition in a Century home. He was great in explaining the how and why. The job was completed as promised in a very neat and timely manner.

Approximate cost of services:
$8,500.00
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Company Response

Thank you for taking the time to write a review John. Please let me know if there is anything I can help you with! :)

Kelly Thorndyke from Peterborough
Kelly Thorndyke from Peterborough
1 review Peterborough, ON
10/10

Hot water tank replacement

I went into my basement at around 10 pm to discover my carpet was wet and my hot water tank was leaking. I called DTM and Dwayne was at my house in Peterborough within an hour to replace the hot water tank. Dwayne is extremely knowledgable and honest, not trying to upsell products, instead suggesting you the best solution for your money as he would do in his own home. He takes pride in his work, which is why I recommend his services to friends and family.

Approximate cost of services:
$10.00
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Company Response

Thank you so much for your review and referrals Kelly! I'm glad to help anytime.

AJ from Oshawa
AJ from Oshawa
1 review Oshawa, ON
10/10

furnace replacement

When my furnace quit on one of the coldest days this winter, I called DTM and got a very quick response.
Dwayne was out to my house, and assessed the situation with a few hours. Turns out one of the heat exchanger tubes was blown out. Dwayne went over the different furnaces available to me and discussed cost and payment options. They showed up the next day ready to go. They were very clean and courteous laying down mats on my newly laid flooring. I was upgrading from a
mid-efficiency to a high efficiency unit which also meant they had to run new intake and exhaust venting. The entire process from start to finish took about 3-4 hours.
I was very impressed with how clean and efficient they were and how accommodating they were with the questions I had and the information they provided.
I also like the fact that they have an app that you can use to book the yearly maintenance through.
I would highly recommend Dwayne and his team to anyone who needs a new furnace or maintenance on their existing furnace. I’m going to get him back to look at my air conditioner unit in the spring.

Approximate cost of services:
$4,000.00
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Company Response

Thank you for your review and kind words AJ. Anytime you need assistance with anything give us a shout! :)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cool Flame Heating And Cooling

Cool Flame Heating and Cooling is a full service heating and air conditioning company. Whether you need a full heating and/or air conditioning install or you need your units cleaned out, we can do that!

Cleaning and Maintenances
Furnace and AC Installation/Service
Hot Water Heater Installation/Service
Pool Heater Installation/Service
Oil / Electric to Gas Conversion
Duct Work
Custom sheet metal
BBQ / Stove / Dryer Gas Lines
WE NOW DO DUCT CLEANING!!

Call us or message us today for a free a estimate and to book an appointment.

CATEGORIES
Heating & Air Conditioning and Gas Line Installation
PRODUCTS
Furnaces, Air conditioners, Hot Water Tanks, Tankless water heaters, FirePlaces, Pool heaters, Humidifiers, HRV's, Thermostats, Boilers, Heat pumps, Ductless split systems,
SERVICES
Installations, Service and Maintenance of Furnaces, Air Conditioning, Hot Water Tanks, Tankless Water Heaters, FirePlaces, Boilers, Ductless Split systems, Heat Pumps, Gas Dryers/Stoves/BBQ's, Humidifiers, Thermostats, Air Cleaners. Installation of gas piping of all propane and Natural Gas appliances. Custom Duct Work Installation. Rental Furnaces, A/C's, Hot Water Tanks and Tankless through Enercare Solutions.
BRANDS
We can service all makes and models of hvac equipment. The brands we install are: ICP.com, Tempstar, Keeprite, Maratherm Rinnai, Triangle tube combi boilers, Continental fireplaces, RayPak, Sta-Rite, Pentair, General Aire 1042, Vanee, Honeywell, White Rodgers, Sensi thermostats, Bradford White, HTP, Slant/Fin, LG, Rheem, GSW.
SPECIALITIES
Furnace installation, Air conditioning installation, Fireplace installation, Hot water heater installation, Pool heater installations, Service on all brands of equipment, Gas line installations.
WEBSITE
http://www.coolflame.ca
NUMBER OF EMPLOYEES
5
PAYMENT METHOD
Visa, Mastercard, Debit, Cheque, American Express, Cash
LICENSES
Gas Technician 2, 313D
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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