Cool Flame Heating And Cooling

Formerly DTM Heating and Cooling
Heating & Air Conditioning
1648 Taunton Rd Hampton ON L0B 1J0
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Heating & Air Conditioning
Cool Flame Heating And Cooling
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99%

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Reviews by rating (past 12 months)
Best of the Best '22 
Best of Award '22 winner 4 timesBest of the Best '22 Best of Award '22winner 4 times

Reviews for Cool Flame Heating And Cooling

Average customer rating:
9.9 10 (112 reviews)

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Mary Damstra from Bowmanville
Mary Damstra from Bowmanville
1 review Bowmanville, ON
10/10

Air Conditioner Installation

we recently bought a new house with no a/c and we called Dwayne up and he took the time to return our call and then make the quote. He also chose the best unit that would work for our home. Dwayne also was very efficient with when he would come and do it and how long it would take. We also had Dwayne and Jeremy install our gas stove. He is very professional and efficient and I would recommend him to anyone of my friends and co-workers.

Approximate cost of services:
$2,100.00
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Company Response

Thank you very much for your review and the referrals Mary!

10/10

Hayward Pool Heater Service

Dwayne squeezed me in during a very busy Saturday, on same day notice, when I needed my heater serviced. Enbridge "A" tagged my gas line because they felt my heater required a pressure relief valve. Unfortunately, Enbridge techs make money when they tag gas lines and it turned out a PR valve was not necessary. They just cite codes without really looking into the situation. Dwayne took care of the tag and now we are enjoying the pool. I highly recommend DTM because of the fast, friendly and very honest approach in which they do business.

Approximate cost of services:
$50.00
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Company Response

Thanks for your feedback! I am so glad that you guys are enjoying the pool. I was more than happy to have helped you guys out!

Brett Bowman from Little Britain
Brett Bowman from Little Britain
1 review Little Britain, ON
10/10

Air con

We are very pleased with Dwayne and Jeremy's work! Did a great job. Great price and quality workmanship . They also took the time explain how everything worked. Dwayne even took time to fix my water heater that I messed up at no charge.

Approximate cost of services:
$2,500.00
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Company Response

Thank you for sending such kind and enthusiastic comments Brett, I certainly appreciate hearing them. Your positive feedback allows us to know our efforts are appreciated! :)

Rebecca from Oshawa
Rebecca from Oshawa
2 reviews Oshawa, ON
10/10

Furnace replacement

Dwayne replaced two separate furnaces and conformed the duct work to work with one unit. He was extremely professional and had the best prices around! Afterwards I had some questions and he was extremely helpful. He is there for his customers at all times! I would (and have) highly recommended him to friends, family and my own customers!

Approximate cost of services:
$3,000.00
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Company Response

Thank you for the review and referrals Rebecca!

John Gibbons from Seagrave
John Gibbons from Seagrave
1 review Port Perry, ON
10/10

new furnace and cooling system

Dwayne came in with the best quote.on a job for switching from forced air electric to natural gas. We had all appliances switched over including new duct work in an addition in a Century home. He was great in explaining the how and why. The job was completed as promised in a very neat and timely manner.

Approximate cost of services:
$8,500.00
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Company Response

Thank you for taking the time to write a review John. Please let me know if there is anything I can help you with! :)

Kelly Thorndyke from Peterborough
Kelly Thorndyke from Peterborough
1 review Peterborough, ON
10/10

Hot water tank replacement

I went into my basement at around 10 pm to discover my carpet was wet and my hot water tank was leaking. I called DTM and Dwayne was at my house in Peterborough within an hour to replace the hot water tank. Dwayne is extremely knowledgable and honest, not trying to upsell products, instead suggesting you the best solution for your money as he would do in his own home. He takes pride in his work, which is why I recommend his services to friends and family.

Approximate cost of services:
$10.00
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Company Response

Thank you so much for your review and referrals Kelly! I'm glad to help anytime.

AJ from Oshawa
AJ from Oshawa
1 review Oshawa, ON
10/10

furnace replacement

When my furnace quit on one of the coldest days this winter, I called DTM and got a very quick response.
Dwayne was out to my house, and assessed the situation with a few hours. Turns out one of the heat exchanger tubes was blown out. Dwayne went over the different furnaces available to me and discussed cost and payment options. They showed up the next day ready to go. They were very clean and courteous laying down mats on my newly laid flooring. I was upgrading from a
mid-efficiency to a high efficiency unit which also meant they had to run new intake and exhaust venting. The entire process from start to finish took about 3-4 hours.
I was very impressed with how clean and efficient they were and how accommodating they were with the questions I had and the information they provided.
I also like the fact that they have an app that you can use to book the yearly maintenance through.
I would highly recommend Dwayne and his team to anyone who needs a new furnace or maintenance on their existing furnace. I’m going to get him back to look at my air conditioner unit in the spring.

Approximate cost of services:
$4,000.00
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Company Response

Thank you for your review and kind words AJ. Anytime you need assistance with anything give us a shout! :)

Josee from Bowmanville
Josee from Bowmanville
2 reviews Bowmanville, ON
10/10

furnace repair

During the ice storm we lost power for 40 hours. When the hydro was restored, we noticed that our furnace was not working properly. Being the 23rd of December, we thought we would be out of luck finding someone to help us out. A friend of ours recommended calling Dwayne and I'm glad we did. His schedule was completely booked for that day but he did take the time to walk us through a temporary fix until he could come by. We mentioned that we would be leaving for holidays on the 25th and that we were worried that the 'temporary fix' wouldn't hold until we returned. Dwayne made time for us the very next day. He was friendly, efficient and courteous. We thought having someone come in on such short notice and on christmas eve day, was going to cost us an arm and a leg, but the price to fix our furnace was fair and reasonable. The peace of mind we had during our holiday is priceless. I would definitely call Dwayne again and I will also be recommending him to anyone who asks.

Approximate cost of services:
$150.00
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Company Response

Thank you very much for taking the time to write a review Josee. I couldn't leave you guys in the cold and dark over the holidays! I was more than happy to have come and helped you. :)

Chris
Chris
7 reviews Scugog, ON
10/10

Pool Heater service

Dwayne goes above and beyond and ALWAYS looks to save us money. He turned out to help us with a POOL HEATER issue over Christmas, fitting us in between Turkey and Christmas Pudding with no extra charge for the emergency turn out. He delivers EXCELLENT service when ever required.

Approximate cost of services:
$200.00
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Company Response

Thank you for your review Chris. Please let me know if there is anything else I can assist on!

Joseph Theriault from Oshawa
Joseph Theriault from Oshawa
1 review Oshawa, ON
10/10

Furnace Cleaning

Dwayne is a real pro. He took care of cleaning thev furnace, replacing the filter and giving me a tip on saving money on my next filter purchases. He is the type of person I like dealing with because he cares about what he does and takes pride in his work. There aren't too many of those around anymore.

Approximate cost of services:
$80.00
1 of 1 people found this review helpful.
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Company Response

Thank you for taking time to write a review Joseph! I will be more than happy to help you out again anytime. :)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cool Flame Heating And Cooling

Cool Flame Heating and Cooling is a full service heating and air conditioning company. Whether you need a full heating and/or air conditioning install or you need your units cleaned out, we can do that!

Cleaning and Maintenances
Furnace and AC Installation/Service
Hot Water Heater Installation/Service
Pool Heater Installation/Service
Oil / Electric to Gas Conversion
Duct Work
Custom sheet metal
BBQ / Stove / Dryer Gas Lines
WE NOW DO DUCT CLEANING!!

Call us or message us today for a free a estimate and to book an appointment.

CATEGORIES
Heating & Air Conditioning and Gas Line Installation
PRODUCTS
Furnaces, Air conditioners, Hot Water Tanks, Tankless water heaters, FirePlaces, Pool heaters, Humidifiers, HRV's, Thermostats, Boilers, Heat pumps, Ductless split systems,
SERVICES
Installations, Service and Maintenance of Furnaces, Air Conditioning, Hot Water Tanks, Tankless Water Heaters, FirePlaces, Boilers, Ductless Split systems, Heat Pumps, Gas Dryers/Stoves/BBQ's, Humidifiers, Thermostats, Air Cleaners. Installation of gas piping of all propane and Natural Gas appliances. Custom Duct Work Installation. Rental Furnaces, A/C's, Hot Water Tanks and Tankless through Enercare Solutions.
BRANDS
We can service all makes and models of hvac equipment. The brands we install are: ICP.com, Tempstar, Keeprite, Maratherm Rinnai, Triangle tube combi boilers, Continental fireplaces, RayPak, Sta-Rite, Pentair, General Aire 1042, Vanee, Honeywell, White Rodgers, Sensi thermostats, Bradford White, HTP, Slant/Fin, LG, Rheem, GSW.
SPECIALITIES
Furnace installation, Air conditioning installation, Fireplace installation, Hot water heater installation, Pool heater installations, Service on all brands of equipment, Gas line installations.
WEBSITE
http://www.coolflame.ca
NUMBER OF EMPLOYEES
5
PAYMENT METHOD
Visa, Mastercard, Debit, Cheque, American Express, Cash
LICENSES
Gas Technician 2, 313D
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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