Fortress Windows & Doors

Thank you so much for your review. We have the best warranty in the industry and we're proud to offer it to our customers. what happens if "something goes wrong" once the job is completed and paid for? Great "after installation service" is so important and we will always take care of our customers. Pricing is always a factor and we promise to bring our customers great value for their money, I think we are all looking for that when we make a purchase. Thank you again for your business, Steve and the Fortress Team!

Thank you for your review. We are so pleased that the job we did for you met and exceeded your expectations. It seems that too often we are disappointed with our interactions with contractors these days. we, at Fortress Windows and Doors, are changing that paradigm by having an attitude of gratitude that you chose us to do your project. We're happy when you're happy! Steve and the Fortress Team

Hello Jutta and Mel, thank you for your kind words! I have heard so many comments from people who say that good service is so rare these days. Our position on this topic is simple, treat people the way we'd l8ke to be treated and respect the customers who trusted us with their hard earned money - we are truly grateful! We strive to bring our customers a seamless, trouble free, "no surprises" experience and we're thrilled to acknowledge you as one more of those customers! All the best, Steve and the Fortress Team

Hello Marcia, thank you for your comments! Nothing is more satisfying to us than a customer who is thrilled that they chose Fortress Windows and Doors. We are very "old school" in the way we do business in that we treat our customers the way we would like to be treated! We truly offer our clients Quality, Integrity and Value as a part of our business performance... that doesn't mean we're the cheapest. I think we've all bought something for a cheap price and thought we got a "great deal", only to find out shortly afterward that we had "buyers remorse", for many different reasons. We appreciate your business Marcia and wish you all the best! Steve and the Fortress Team

Hello Brent, thank you for your review! We always try to work with our clients to get a picture of what they would like the end result to look like. We are thrilled that we have met and exceeded your expectations! Enjoy your new look, it really gives your home great curb appeal. All the best, Steve and the Fortress Team!

Hello Shirley and thank you for your review. After sales service seems to be a lost art for most businesses today and if they do show up, it's always with a hand out looking for more. Fortress Windows and Doors has truly set themselves apart from the competition by providing outstanding after sales service because we treat our clients the same way we would like to be treated. All the best, Steve and the Fortress Team!

Hello and thank you for your review. There is no "I" in team and it takes a great team to have a championship winning organization! Fortress Windows and Doors has the honour of being rated #1 in Toronto for the last nine years in a row and this doesn't happen by accident. We approach each client and each project providing three ingredients that will create a win/win scenario for all and those three ingredients are Quality, Integrity and Value. Just like a three legged stool, if you remove one of those ingredients, everything topples over. We appreciate your business and your feedback about our awesome Team and wish you all the best! Steve and the Fortress Team

Hello Pam, thank you for your review. Sorry I can't wear masks because of a medical condition and I did mention that I get sick when I wear a mask but evidently that was not a concern for you. I came to your home with good will, fixed your old doors to your satisfaction yet you have a complaint about paying a fair price for the service rendered. We do our best to service our clients in a timely fashion at a fair price and 98% of our clients recognize that, I'm sorry you didn't. All the best, Steve and the Fortress Team.

Hello Gunter and thank you for your review. It's always a pleasure to work with people who are sincerely appreciative for a job well done! Every project is important to us because we know it's important to you, our customer, and we will always bring our "A" game to your job! All the best, Steve and the Fortress Team!

Hello Clement and thank you for your review. First, let me thank you for choosing Fortress Windows and Doors for your project. We know there are many companies available to do your windows, doors and eavestrough jobs and that is exactly why we strive to be a "cut above" our competition... but the question is "how do we do that?". We all know that talk is cheap and salesmen can be personable and good at their craft BUT where the rubber meets the road is action. We acted by offering the most comprehensive warranty in the market to our clients. We acted by diligently seeking out the top quality products we could find and bring them to our clients. We acted by bringing the best of the best installers onto our team and paying them what they're worth. We acted by putting an SOP (Standard Operating Procedure) in place to reduce and eliminate errors. We acted by taking on the policy of treating our customers exactly as we would like to be treated and bringing people onto our team with the same mindset. It's easy to be rated #1 once, perhaps, but to do it 9 years in a row only happens because of the many actions we've taken. We care, we want our clients to have a seamless, trouble free experience and we want our clients to know that they got great value when they decided to hire Fortress Windows and Doors. We appreciate your business, all the best, Steve and the Fortress Team