Fortress Windows & Doors

Siding
Toronto ON M1S 5B2
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Fortress Windows & Doors
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97%

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Reviews for Fortress Windows & Doors

Average customer rating:
9.9 10 (248 reviews)

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Private User
Private User
Private User reviews Toronto, ON
9/10

Honest quote

Richard came and assessed my windows and doors, he advised me on pricing and discussed options. When learning that I was going to put my house up for sale he provided more options and discussed whether it was advisable to do this at this time and whether I'd get a return on my investment. He was honest, understanding and provided several options. Thanks for easing my mind.

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Company Response

Thank you for your feedback. If we don't have integrity in business, we have nothing. We say we treat people the way we ourselves would like to be treated and this is a great example of that very thing! Good luck with the sale of your home! Steve and the Fortress Team

Ken  in Toronto
Ken in Toronto
0 reviews Toronto, ON
10/10

Window Replacement

I had two old bedroom windows that were installed in 1992 and needed to be replaced. I saw an ad from Fortress checked out their reviews and decided to call them. Steve answered told him what I wanted and he was over in 45 minutes. We talked liked what I heard and signed the contract. What you want from a company is quality products and professional installers. Well they definitely provided both. The windows were well made and were definitely quality windows. Now the installers. They came early in the morning and brought us coffee. Now that never happened with all the tradesman I have had over the years. These guys had years of experience and did an amazing job. Just watching them I was totally impressed with their workmanship. Clean up was as if they were never there. Explained the window operation and asked if I had any questions. Well I guess you can guess I would definitely recommend them for any window installation. Thanks Steve and crew for a job well done.

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Company Response

Hello Ken and thank you for expressing your gratitude for a job well done. We had a few hiccups with scheduling but you were very gracious and understanding and for this I am grateful. I suppose we all have to realize that as humans, we will make errors from time to time but as a very successful man told me once, "it's not what happens, but rather how you handle it that counts!". We do our best to overcome and preempt any issues but if they do happen, we'll always make it right. Thanks again for your business! Steve and the Fortress Team

Hess
Hess
1 review Toronto, ON
10/10

Repair - when they say "peace of mind", they meant it

For some reason one of the patio doors shifted slightly with a gap between the frame and the door. When I contacted them, they came out RIGHT AWAY to fix it. Responding to their work done nearly 2 years ago so promptly and kindly, I can't thank you enough. Thank you, Steve.

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Company Response

Hello Hess and thank you for your acknowledgement. Our motto is Quality Integrity Value, when these three ingredients are intertwined in the business process we know for certain that our clients will be glad they chose Fortress Windows and Doors. Service is one area where many companies fail and is one of the biggest complaints I hear from people's past experiences with contractors. We will never be one of "those" companies because we treat our clients the same way we would like to be treated. When many companies run FROM the problems, we run TO the problem to make sure it's resolved in a timely manner. All the best, Steve and the Fortress Team.

Private User
Private User
0 reviews Toronto, ON
10/10

Window Project

The job done was excellent and I will recommend this service to any other customer.

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Company Response

Hi and thank you for your thoughts. Every client of ours is treated with the same level of respect no matter how big or small the job may be. Steve and the Fortress Team

Karen in Etobicoke
Karen in Etobicoke
4 reviews Toronto, ON
10/10

new eavestroughing

I have only good things to say about this company.
Steve was prompt in responding to my initial contact for help in November of 2020 and then again in March this year when I was ready to have my eaves replaced. The crew did a good job from start to finish. It is a big relief to have a reputable company come to your home and do sound work. Fortress Windows & Doors did live up to their reputation and my expectations.
Thanks very much. Hope to have you back again.
Karen M.

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Company Response

Hello Karen, thank you for your review and for your trust in Fortress Windows and Doors. I've heard it said that " love is given but trust is earned". We earn the trust of our clients on every project! We are "old school", we really do care! All the best, Steve and the Fortress Team.

Maria
Maria
1 review Toronto, ON
10/10

Successful window installation

Richard's team arrived when promised, and did a wonderful job of removing our old windows, installing new ones, and explaining the operation of the new windows. The team did a fantastic job of cleaning up afterward. I am very happy with the results. Richard made a follow-up call to make sure everything was satisfactory and will call again in two weeks to check again.

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Company Response

Hi Maria, thank you for your kind words. As a consumer, it is gratifying to know that you hired a company that really cares, and we do. We've had many customers comment on how easy it was to work with us and how difficult it had been to work with other contractors. We treat our customers the same way we'd like to be treated... it's very simple, and quite honestly, it's the ONLY way to business in my humble opinion. Thank you for choosing Fortress Windows and Doors! All the best, Steve and the Fortress Team

Charles
Charles
1 review Toronto, ON
10/10

Front door and basement window

The sales person was extremely helpful and informative. Was extremely happy with the whole process from start to the finishing installation. Would strongly recommend this company. Overjoyed with our front door!

Thank you to the team!

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Company Response

Hello Charles, thank you for your feedback. Nothing makes us happier than when we have a satisfied customer who admires the project we did for them. Fair pricing, professional workmanship and top quality products will always win the day! Thank you for choosing Fortress Windows and Doors! Steve and the Fortress Team

Tim
Tim
1 review Toronto, ON
10/10

window

I am very thankful for the prompt quality service provided by Fortress Windows and Doors. I had a window installed by another company about one month ago. Unfortunately the window was not properly installed which delayed my bathroom renovation. I contacted Fortress………. and talk about excellent service! I explained that my renovation will be delayed if I don’t get the window problem fixed. They advised me that they had a crew working not too far from my address and they may be able to help me out when they finish the job they were at. Sure enough I get a call from Richard who told me they would come out when they were done. Steve, Richard and Andy came out later that afternoon. Steve checked out the window and commenced to level and realign the window and recap the aluminum trim. I am extremely grateful that Fortress made the effort to come out to help me in the late afternoon of the day I called. Besides doing a fantastic job with the window they are genuinely nice people. I highly recommend Fortress Windows and Doors.

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savio.r in Toronto
savio.r in Toronto
1 review Toronto, ON
10/10

New patio door

I have used Fortress Windoors and Door and since I moved into my home. Every window and door that needed replacement was through them. They are very reasonably priced and their service is excellent.

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Company Response

Hi Savio, thank you for your review! It is always a pleasure to work with you and we appreciate your confidence in Fortress Windows and Doors with your repeat business. When we find a company we can trust whether it be a car mechanic, plumber, carpenter or mason etc, we can keep going back to them knowing they have our best interest at heart. This is exactly the way we operate our business, we treat you, our customer, the same way we would want to be treated. We are honest and will give our clients the best advice, in their favour... this is called long term thinking and is the reason so many of our clients call us back when they have more work to do! All the best, Steve and the Fortress Team

Sammy
Sammy
4 reviews Georgina, ON
10/10

Awesome job!

I can't say enough about Steve and his crew! After receiving three comparable quotes, I finally decided to go with Fortress and this was entirely because of Steve. While the other companies had generally positive reviews, Steve was the only one who responded when I had additional questions. He also followed up independently to let me know he was available in case I needed further information and to stress that the company was interested in my business and in providing quality work. They offer a solid guarantee and Steve assured me they would immediately address any concerns or problems, both in the present and the future. I realize that many contractors are busy, but chasing down a potential contractor to get basic information before a job is even booked (because it wasn't provided with the quote) doesn't inspire a lot of confidence in their reliability or interest in your project. This is what set Steve apart from the others. He was present without being pushy and I felt entirely confident they would do a great job and that Steve would stand by his word. He managed to find a date very quickly and his crew came out and completed the job in a relatively short amount of time. They were friendly and professional, fully cleaned the yard and decks and found a way to simplify the system I had previously. It looks just beautiful. The seamless gutters make all the difference! I've had so many compliments from neighbours and people walking by. After three weeks and a lot of rain, I'm thrilled with the results. It has transformed my house! I highly recommend Steve and his crew to anyone who needs to replace their eavestrough!

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Company Response

Hi Sammy, thank you for your kind words. We, at Fortress Windows and Doors, have a great crew of caring professionals. Our tradesmen are among the best in the industry and are very committed to keeping an eye on the details and that makes ALL the difference. It's amazing at how new eavestrough and downpipes can refresh the look and feel of your home, as noted by all the compliments you're getting! Thank you so much for your business and we are thrilled that you are so pleased! All the best, Steve and the Fortress Team!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fortress Windows & Doors

Fortress Windows and Doors sell and install CSA Certified WindowsEnergyStar, High Efficiency Windows
We offer our clients Quality, Integrity and Value. We believe that service after the job is completed is just as important as getting paid on the original installation.
I have had the same cell phone number since 1985 so anybody who has conducted business with us knows our number and we ALWAYS respond to our clients.

We run TO the problem, not away FROM the problem! (if there is one)

We make sure EVERY client is satisfied and that our written contract is fulfilled to the "T". We will never "upcharge" our clients and our word is our bond! (remember those days?)
When we're done your project, we want to see the smile of our clients knowing that they chose the right company to do their renovation!
34 years installing windows and doors. Home inspector and have many real estate agents as clients who also refer business to Fortress Windows & Doors.

Our Warranty is the absolute BEST in the industry!

CATEGORIES
Siding, Windows & Doors Installation & Service, and Gutters & Eavestroughs
PRODUCTS
Windows, Doors,Sliding Patio Doors, Siding, Garage doors, Eavestrough, fascia, soffit. California Shutters Storm Doors Egress windows for escape from basements in case of emergency
SERVICES
Brick to brick, stud to stud and retrofit window installations - beautiful workmanship. Doors. Concrete and brick cutouts to enlarge or make new openings as well as digging and installing window wells. On site continuous, high strength eavestroughing. Foam insulation and siding for beauty and energy efficiency.
BRANDS
CSA Certified WIndows, EnergyStar High Efficiency
STYLES
All styles of vinyl windows, Sliding Patio Doors and extensive selection of Steel Insulated and Fibreglass doors.
SPECIALITIES
Our specialty is making our clients glad they choose Fortress Windows & Doors to do their project - no matter how big or small.
WEBSITE
http://www.fortresswindowsinc.com
YEAR ESTABLISHED
34
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash
LICENSES
Business License
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
True Lifetime Warranty on windows and workmanship for as long as you own and live at your address.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.