The nightmare with this company started on April 19 , 2020 when my wife called them and asked them if they were doing service calls during the current COVID-19 crisis. They said yes , the service charge was $75.00 , and that the service charge would be deducted from the cost of the repair should we have the repair done by them. As such we agreed to have them come and look at our LG Washer that was leaking. The Technician should up on time and when he entered our house he put on coverings over his shoes and followed me to where the Washer is located. He took off the back of the Washer , let the machine partially fill with water , than drained it. The drain hose was leaking. To this point no complaints on what had been done by the Technician. He told me he would call me the next day and let me know if he could locate a new drain hose for the Washer. He than asked for the $75.00 payment for the service call , and recommended I pay cash , which I did. I asked for a receipt and got one , but the receipt did not have the Technician's name on it. I did not here from him the next day , so I called him. He told me he would get back to me with the price of the part and labor. He called my wife instead and said $129.00 for the drain hose , including the hose and labor the cost would be $249.00 plus tax. My wife asked him if the $249.00 was before the $75.00 that we already paid was deducted. He screamed at my wife , , told her go someplace else , and good luck getting the part , was rude and hung up. The next day I called the Mississauga Office , and spoke to the man who answered the phone , but he also did not identify himself. I told him about how rude his Technician was , and that he was price gouging by charging $129.00 for a part that cost just over $41.00 , and that the charge of a additional $116.00 plus the $75.00 I already paid for labor was price gouging. He said he would talk to the Technician and call me back , he never did. So the next day I called the office again , a woman answered , and again she did not give her name. I told her what had happened to that point, she said she would NOT look into the price that the Technician quoted as that was up to them. So now I'm forced to take further action such as writing this review. The company should at the very least refund me the $75.00 that I paid for the service charge as they hung up on my wife when she asked for clarification on how they arrived at the price they were going to charge me , a total of $320.00 plus tax to replace and supply a $41.00 drain hose. The back of my Washer is now missing a screw , another screw is stripped and the Technician broke a plastic part near the bottom of the machine that helps to hold the drain hose in place. No wonder none of these people who work for this company give their names , as would would be ashamed to give my name if I had the same moral values and lack of honesty and integrity as they do. This company owes me $75.00 , 2 screws for the back of my washer and the plastic piece that helps to hold the hose near the bottom of the machine. I SUGGEST TO ALL THAT READ THIS REVIEW, NEVER, NEVER LET THESE PEOPLE IN YOUR HOUSE FOR ANY REASON. If you do you will regret it , and you will pay for it. Legitimate companies wear uniforms when they come to your house , or at the very least wear clearly visible photo ID with their name , and people that answer phones at legitimate companies at the very least provide their first names.
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- Company Response
hey there lets make it long short story even that crisis we still provide service to our customer our priority is safety and satisfaction so , you open the machine before my tech even was arrived and try to fix it by yourself so any missing plastic , screw its on your hand , second we dont buy our parts from Amazon , third we provide you just pay for labor 190 less 75 that you already been paid if you want to get your part by yourself and of course you start to yell and scream at our office this is not the way that we treat our customer so feel free to call us at 416-907-0684 from 9am to 6pm to get your full refund as well ask for ben .
safe and healthy to you and your family