Gold Star Windows And Doors

After many months of telephone calls, emails and texts, we received no service for the faulty windows we purchased. There is a 25 year warranty, which the company apparently doesn't want to adhere to. We were told the windows would be repaired at the initial conversation. After many months of delay, which led to no contact at all, it seems we're stuck with paying for replacement ourselves or living with foggy windows. Do not recommend this company.

Dmitry and his team are professionally unprofessional. Initially he sounded more professional than any other window salesmen but everything drastically changed after I had paid a deposit of more than $2k for my 21 windows including 6 small windows (~10 inch wide). After a week he hiked the total price by $2k for 15 windows as he was unable to make the small 6 windows. It was totally ridiculous and unacceptable. As such, I had to cancel the contract and wait for more than a month to get my deposit back. Meanwhile I contacted the 2nd window guy and paid him about $1k more than what I would have to pay had I selected him first for the same job. So, folks, sharing this experience to save you from this kind of hassle with the company (GoldStar Window, Richmond Hill, ON) and with the people.

I bought entrance door made by this company. Paid around 4,700 back in December 2019 with life time warranty. Door was adjusted 4 times with no luck. I have big gap on the bottom and door doesn't touch frame. It is freezing cold. When I requested services and talked to employee by name John I was told to pay for new door and asked if I want to install new windows instead of placing my request, than this person just hang the phone. I would never recommend this place to anyone.

I have used gold leaf windows and doors twice. Both time they were really good. Great prices and great workers. I dealt with Oleg and he was very professional. I still have a few more windows to do in my house and I will use them again.

I had them replace the windows in my house. 1 month after being installed 1 of my windows cracked. They have done absolutely nothing to remedy this. Phone call after phone call, and every time the person says they are new and let them try to fix the problem. 3 months still nothing. Never use this company they do not guarantee their work.
Emails phone calls nothing works