Enbridge Gas Distribution

It is so unfortunate that Enbridge has a monopoly on natural gas delivery. I was at my parents' house and smelled what I thought was natural gas. Called Enbridge, and the technician came within an hour which was great. However, he only came to the porch, and just said there is no gas smell. When asked if he can check the inside as well, he refused, and just said the smell is just sewer smell.
Fast forward another 2 months, after trying to find the source of this sewer smell, cleaning the whole house, we called Enbridge again. This time, the technician came with a natural gas detector right away, and it beeps so loud even at the front porch! Thank God this new technician found the leak. And he said every time a technician should be using this device to check. Because of the first technician who obviously is a complete slacker and incompetent, my parents had to breath natural gas for 2 months. What's more insulting is that when I called Enbridge to launch a complaint against the first technician, I was told I should be calling Enbridge when gas is smelled. This is a WTH moment. I did call, and I assume the technician was a professional, and when he tells me it is not natural gas, I just took his word for it. I guess I am at fault for being too naive to trust an Enbridge technician!

poor service contact point. poor technicians. shoddy repairs. numerous call-backs. can't read my meter . somehow this was my problem. they finally figured it out. monopoly on this type of service leaves no choice

I called Enbridge becuase my water heater had problems. Their customer call centre had great service, but the person who came to my house had one of the worst attitude. He would just come in to my house without asking and just walked into my house with his outdoor shoes. I told Him where my basement was and he just went down there. After 20 min he fixed it and just left. It's ok that he left but shouldn't he also close my door? Worst customer service ever.

My hot water tank split this past summer. I had hot water all over the place. After a panic call to enbridge. They arranged to get me a new one by the next day. They were very prompt on the time they said they would be there.

The representative was amazing. We were having difficulty finding the correct filter and he was very helpful advising us on the quality we should purchase, its size and where. Other tips were given to us on how to keep the air and heat going to the rooms where it was needed most.

I've called Enbridge time and again for all our gas appliance related needs. I know they contract their services out but I have never been disappointed. Technicians are timely, courteous, and always look out for their customer's best interest.

For the past 25 years I have had enbridge gas to service my furnace. They are reliable and quick to come when needed. Office girls are efficient and friendly. They also installed water heater when needed.

Enbridge came to Fix the furnace but decided we needed a new one and replaced it with our warranty, new one works great they do a really good job highly recommended

love the service. They came and removed our old huge water tank and replaced it with a new unit that was placed on the wall. I thought at first it would not get hot enough at only 120 degrees but it works great.