I contacted Home Depot online for a bathroom window installation. I wanted a frosted window because the window would be in the shower/bathtub in a residential home. It
had to be COMPLETELY PRIVATE.
The sales rep said they could not provide a frosted window but they could give me a TOTALLY PRIVATE window. He guaranteed that no one could see anything unless they put their nose on the window, and then it still wouldn't be clear.
The moment the installation was finished I was shocked. I was 12 feet away and could see their employee through the window (he was outside) - shapes, colours, objects. I immediately sent them a photo.
After many phone calls and emails PEAK INSTALLATIONS would not do anything about the window. They said they installed the window I ordered. I told them I ordered it because their salesman guaranteed it was private. I pointed out that since the salesman said they could not give me a frosted window he should also have told me they could not give me a totally private window. I was misled.
In the end, the regional supervisor said, "in good faith they would give me a $30 credit to my bill or a $30 Home Depot gift certificate". I did not think that was fair exchange for not delivering what was promised. In the end, I did not receive a credit or a gift certificate.
The installation completed by peak installation. ten months and inside frame is falling apart and the door is leaking at the bottom.we called Home depot on North Queen no one answers the phone when we went personally no one seems to know what to do. they sent a tech at wrong address . now we have to deal with peak installation who do not work with home depot any more. just getting a holy run around. even though we have extended warranty.
HomeDepot Peak Installations installed 10 windows at upper level in March 2018.
Last year in early spring, we found there was leaking water from the frame of a picture window. The water was melt from the ice build-up around the jam. The installer didn't seal the window properly. I didn't claim it but I should.
This year about three weeks ago we found there is a long crack on the middle glass of a fixed wing of a sliding window. The window has been closed for months. We didn't pouch or touch it too. I think it might be caused by weather and maybe also the sealing. So I contacted Peak Installations. The labor warranty is only one year so I guess I am okay. However they told the window is limited lifetime warranty so this crack is not coved at all. This is absolutely non-sense to me. They didn't come and investigate the problem and already determined this is not a quality issue. Peak told me to buy some sealer in homedepot and seal the crack by myself. But, the crack is on the module glass of triple-glass. How can I reach it? So disappointed with such a giant company. Bad quality
Ordered the windows in July they didn’t arrive till September. The guys came from London, arrived at 10 left at two. They did a terrible job ,crushed a screen, left a huge mess. Caulking job was sloppy, they left the stickers on all the windows. I’m still waiting in November to have this job fixed, they have cancelled three times. And I still don’t have a firm date from them. Avoid Home Depot in Windsor Ontario if you’re looking to get windows. No help from the store whatsoever.
We had a new back door installed by Peak Installations/ Home Depot. The co-ordinator (Danielle) was very helpful working around our tight schedules to get the installation done.
The door is better than we expected! The installation guys were courteous, and did a timely and thorough job.
Overall, very nice people to work with and a great job!
I had what I through would be a tough job installing a new patio door...but the team that arrived at my house were professional and completed the job, making it look easy. The results were fantastic. Everyone who comes by can't believe how the door adds so much natural light to our living space.
We purchased a new door from Home Depot. The salesman came to our house and we picked out a double door from the catalogue. Correspondence through the Project Manager was excellent! The installer arrived within the schedule time. The installation was done superbly! Overall, it was a wonderful experience.
We had home Depot design and install a custom front door for our house. The whole process was so easy and smooth and we are very happy with how the door turned out. They had a promotion going on and we even got close to $2000 off. I had quotes from other companies and not only could they not make a custom door for us, they charged almost double the price. I highly recommend going with home Depot for all your home Reno needs. Thanks so much Danielle for everything!
A new front entrance door was ordered for our home and we are very happy with the work, service and how nice our front area looks. The boys did an awesome job and cleaned up nicely . Thank You again . Barbara Westfall .